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Senior Customer Service Jobs in Iowa (NOW HIRING)

Genesys

Sr. Customer Success Manager

Nevada, IA · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ... Drive alignment across Professional Services, Support, Product, and Sales to coordinate resources ...

Q2

Senior Customer Success Manager

Des Moines, IA · On-site

Senior Customer Success Manager Q2 is a leading provider of digital banking and lending solutions ... and services to resolve/meet them * As fellow members of the account team, partner with ...

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Client is currently seeking a Senior Customer Sales and Service Representative, Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

Stefanini

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Client is currently seeking a Senior Customer Sales and Service Representative, Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Client is currently seeking a Senior Customer Sales and Service Representative, Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

Stefanini Group

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Client is currently seeking a Senior Customer Sales and Service Representative, Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

Q2

Senior Customer Experience Manager

Des Moines, IA · On-site

SUMMARY The Senior Customer Experience Manager applies company practices and procedures in ... Maintain clear communication and a shared plan of client service with assigned CSM(s). * Vet ...

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Senior Customer Service information

See Iowa salary details

$11

$21

$32

How much do senior customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for senior customer service in Iowa is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.94 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What cities in Iowa are hiring for Senior Customer Service jobs?

Cities in Iowa with the most Senior Customer Service job openings:

Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,079 per year, or $21.7 per hour.

Sr Customer Service Representative

Cedar Rapids, IA • On-site

GPC - Genuine Parts Company
Retail • 10K+ employees
Learn more about GPC - Genuine Parts Companyexternal

$18.75 - $26/hr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.

  • Places customer orders via various methods and expedites backorders to ensure timely delivery.

  • Provides guidance and support to less experienced Customer Service Representatives and assists with addressing customer needs.

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

SUMMARY

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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