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Senior Customer Service Jobs in Iowa (NOW HIRING)

Cargill

Senior Customer Service Supervisor

Eddyville, IA · On-site

$18.25 - $25.25/hr

Job Purpose and Impact The Senior Customer Service Supervisor will be responsible to help maintain customer relationships and will serve as an escalation point for service issues and will run ...

Genesys

Sr. Customer Success Manager

Nevada, IA · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ... Drive alignment across Professional Services, Support, Product, and Sales to coordinate resources ...

Q2

Senior Customer Success Manager

Des Moines, IA · On-site

Senior Customer Success Manager Q2 is seeking a Senior Customer Success Manager dedicated to ... and services to resolve/meet them * As fellow members of the account team, partner with ...

Q2

Senior Customer Experience Manager

Des Moines, IA · On-site

SUMMARY The Senior Customer Experience Manager applies company practices and procedures in ... Maintain clear communication and a shared plan of client service with assigned CSM(s). * Vet ...

Stefanini

Customer Service Representative

Bettendorf, IA · On-site

$14.25 - $19.50/hr

Client is currently seeking a Senior Customer Sales and Service Representative, Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

Q2

Senior Customer Success Manager

Des Moines, IA

... service, and culture-building experiences-we create opportunities to connect, grow, and make an ... SUMMARY Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a ...

Infosys

2A - RSUL - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to telephone inquiries ...

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Senior Customer Service information

See Iowa salary details

$11

$21

$32

How much do senior customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for senior customer service in Iowa is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.94 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What cities in Iowa are hiring for Senior Customer Service jobs?

Cities in Iowa with the most Senior Customer Service job openings:

Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,079 per year, or $21.7 per hour.

Senior Customer Service Supervisor

Cargill

Eddyville, IA • On-site

$18.25 - $25.25/hr

Full-time

Posted 4 days ago

Cargill rating

7.4

Company rating: 7.4 out of 10

Based on 225 frontline employees who took The Breakroom Quiz

20th of 49 rated food wholesalers

Job description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Senior Customer Service Supervisor will be responsible to help maintain customer relationships and will serve as an escalation point for service issues and will run analytics for routine operations in the order management process. In this role, you will drive customer focus and achievement of the company sales and revenue objectives by delivering exceptional customer service within our sweetners business.


Key Accountabilities
  • Manage a team of customer facing or customer enabling customer service representatives working with complex standard service level two or three customers and drive delivery of exceptional customer service.
  • Conduct performance management, talent development, succession planning and engagement.
  • Assist in development and maintenance of strong, collaborative customer relationships through proactive engagement on complex customer issues, where escalation will likely be required.
  • Analyze customer service issues and drive service level improvements through data analysis and insights and conduct root cause analysis on complex, repetitive and common issues the reoccur across more junior team members.
  • Collaborate on customer experience improvement areas with team members and customers to improve established practices and policies.
  • Influence team to make better decisions to drive revenue growth and customer experience.
  • Drive change and continuous improvement throughout the customer service organization.
  • Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
  • Other duties as assigned

#LI-KP1

Qualifications
Minimum Qualifications
  • Customer Service leadership experience
  • Minimum of four years of related work experience
  Preferred Qualifications
  • Two years of supervisory experience
  • Salesforce or SAP experience
  • Food or manufacturing industry customer service experience
Additional Details

Location: IA-Eddiyville, IA-Cedar Rapids, GA-Gainesville, or KS-Wichita; Relocation assistance is not provided for this role.

There are also some events that might need to work on the weekends and on-call.

The business will not sponsor applicants for work visas for this position

At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).

Equal Opportunity Employer, including Disability/Vet

What Cargill employees say

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About Cargill

Sourced by ZipRecruiter

Cargill was founded in 1865 as a single grain warehouse in Iowa, U.S. Since then, we’ve grown to become a global partner connecting people around the planet. But one thing has remained constant over the years: our purpose of nourishing the world in a safe, responsible and sustainable way. Cargill is committed to conducting business with integrity, operating responsibly, enriching communities and nourishing the world. In the fiscal year 2021, Cargill provided $110.5 million in total charitable contributions in 56 countries to support our communities. Cargill businesses and employee-led groups partner with local civic, nonprofit and non-governmental organizations on programs and projects that improve food security and nutrition; support human rights, equity and inclusion; strengthen farmer livelihoods; and advance our commitments in the areas of land use, water and climate.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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