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Customer Service Manager Jobs in Iowa (NOW HIRING)

Wendy's

Customer Service Manager

Ames, IA · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Fort Dodge, IA · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Fort Dodge, IA · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Ames, IA · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

HyVee

Customer Service Manager

Ankeny, IA · On-site

... customer service, while fostering a supportive and collaborative team environment. Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store ...

New

Hy-Vee, Inc.

Customer Service Manager

Ankeny, IA · On-site

... customer service, while fostering a supportive and collaborative team environment. Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store ...

Goodwill

Customer Service Manager

Dysart, IA · On-site

$18/hr

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Iowa

Customer Service Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What are popular job titles related to Customer Service Manager jobs in Iowa?

For Customer Service Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Iowa look for?

The top searched job categories for Customer Service Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Service Manager jobs?

Cities in Iowa with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Customer Service Manager

Cedar Falls, IA • On-site

Buckeye Corrugated, Inc.
51 - 200 employees
Learn more about Buckeye Corrugated, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Position Purpose:
The Customer Service Manager provides leadership and direction for the Customer Service team while ensuring exceptional service, operational excellence, and customer satisfaction. This role partners closely with Sales, Design, Procurement, Manufacturing, Logistics, and Accounting to ensure customer requirements are met efficiently and accurately. The Customer Service Manager is responsible for department performance, employee development, process improvement, customer retention, and the successful execution of customer projects from order entry through delivery.
As a member of the leadership team, this position helps drive continuous improvement initiatives, supports profitable growth, and develops a customer-focused culture aligned with BCI's values and employee-owner mindset.
Duties & Responsibilities:
Tasks related to this position may vary and are not limited to those listed below:
  • Lead, coach, develop, and manage the Customer Service team, including hiring, training, performance management, and employee development.
  • Foster a customer-focused culture that promotes accountability, teamwork, communication, and continuous improvement.
  • Serve as the primary escalation point for complex customer issues, service concerns, and account-related challenges.
  • Build and maintain strong relationships with customers and collaborate with Sales to support customer retention and growth initiatives.
  • Oversee customer service operations to ensure accurate order entry, pricing, specifications, inventory management, and on-time delivery commitments.
  • Coordinate activities between Customer Service, Sales, Design, Procurement, Manufacturing, Logistics, and Accounting to ensure customer requirements are met efficiently and effectively.
  • Participate in production and planning meetings to proactively identify and resolve customer-impacting issues.
  • Monitor departmental performance and key service metrics, analyzing trends and implementing corrective actions as needed.
  • Identify opportunities to improve processes, systems, and workflows to enhance customer experience and operational efficiency.
  • Ensure the accuracy and integrity of customer, order, inventory, and pricing data within company systems.
  • Support forecasting, budgeting, pricing reviews, and other business initiatives to achieve departmental and company objectives.
  • Develop, document, and maintain departmental procedures, training materials, and best practices.
  • Promote and enforce compliance with company policies, quality standards, safety requirements, and ethical business practices.
  • Perform other duties and special projects as assigned.

Skill Set:
  • Strong communication, coaching, and interpersonal skills.
  • Proficiency with Microsoft Office applications including Excel, Outlook, and Teams.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to work through situations lacking necessary detail
  • Ability to read and interpret instructions, reports and manuals
  • Ability to perform basic math skills including discounts, interest and percentages

Qualifications Desired:
  • 5+ years of customer service experience in a manufacturing environment.
  • 3+ years of leadership or supervisory experience.

• Bachelor's degree in Business, Operations, Supply Chain, or related field.
  • Corrugated packaging industry experience.
  • Experience with Amtech ERP or similar manufacturing systems.
  • Experience managing customer inventory programs and production-related customer service functions.
  • Demonstrated success leading process improvement initiatives.

About BCI
Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.
BCI provides competitive pay and a robust benefits package including: medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays.

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