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Customer Service Manager Jobs in Iowa (NOW HIRING)

Compass Group

CUSTOMER SERVICE MANAGER

Grimes, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience ...

Wendy's

Customer Service Manager

Ames, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Fort Dodge, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Ames, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Compass Group

CUSTOMER SERVICE MANAGER

Grimes, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Fort Dodge, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux City, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Goodwill

Customer Service Manager

Dysart, IA

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

Posted today

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Iowa

Customer Service Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What are popular job titles related to Customer Service Manager jobs in Iowa?

For Customer Service Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Iowa look for?

The top searched job categories for Customer Service Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Service Manager jobs?

Cities in Iowa with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Customer Service Manager

Buenzow Insurance Group

Urbandale, IA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Join Our Team as a Customer Service Manager at Buenzow Insurance Group!

Location: Urbandale, Iowa

Are you ready to take your career to the next level? Buenzow Insurance Group is on the lookout for a passionate and dynamic Customer Service Manager to lead our service operations and elevate our customer experience to new heights! If you thrive in a fast-paced environment and are eager to make a difference, we want to hear from you!

What You’ll Do:

  • Lead with Passion: Oversee daily operations of the customer service team, ensuring exceptional service delivery.
  • Drive Excellence: Implement best practices and innovative strategies to enhance customer satisfaction.
  • Empower Your Team: Train, mentor, and support your team, fostering a culture of collaboration and enthusiasm.
  • Problem-Solve Like a Pro: Address customer inquiries and concerns with a solution-oriented mindset.

What We Offer:

  • Competitive Salary: Your skills deserve to be rewarded!
  • Comprehensive Benefits Package:
    • Short-term and long-term disability coverage
    • Group life, dental, vision, and health insurance
    • Retirement account to secure your future
  • Dynamic Work Environment: Join a supportive team where your contributions are valued!

Who You Are:

  • Customer-Centric Leader: You have a track record of providing outstanding customer service and managing multiple tasks effectively.
  • Communicative: Excellent verbal and written communication skills, with the ability to engage and motivate others.
  • Organized & Efficient: You excel in managing multiple priorities while maintaining a keen attention to detail.
  • Tech-Savvy: Comfortable with customer service software and technology.

Why Buenzow Insurance Group?

At Buenzow Insurance Group, we believe that our employees are our greatest asset. We’re committed to fostering a positive workplace where you can thrive professionally and personally. Join us and be part of a team that’s dedicated to making a difference in our community!

Ready to embark on this exciting journey with us? Apply now and take the first step toward an exhilarating career at Buenzow Insurance Group!

Submit your resume and cover letter to info@buenzowinsurance.com. We can’t wait to meet you!