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Customer Service Manager Jobs in Iowa (NOW HIRING)

Compass Group

CUSTOMER SERVICE MANAGER I

Grimes, IA · On-site

CUSTOMER SERVICE MANAGER I Salary: Salaried Other Forms of Compensation: none Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed ...

Essilor

Manager Customer Service

Sioux City, IA · On-site

GENERAL FUNCTION The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab ...

Istate Truck Center

Service Manager

Sioux City, IA

This role is responsible for service department operations, team leadership, customer satisfaction ... About the Role The Service Manager leads the Service Department by driving performance, growing ...

Istate Truck Center

Service Manager

Sioux City, IA · On-site

This role is responsible for service department operations, team leadership, customer satisfaction ... About the Role The Service Manager leads the Service Department by driving performance, growing ...

Istate Truck Center

Service Manager

Sioux City, IA

This role is responsible for service department operations, team leadership, customer satisfaction ... About the Role The Service Manager leads the Service Department by driving performance, growing ...

Dave Wright Nissan Subaru

Service Manager

Hiawatha, IA · On-site

Maintain above average customer service scores for the department * Assist guests in a professional and courteous manner * Retain current service customers and encourage repeat business * Manage ...

New

Pomp's Tire Service

Service Manager

Cedar Rapids, IA · On-site

$45K - $70K/yr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

City Laundering Company

Service Manager

Oelwein, IA · On-site

$70K - $85K/yr

This role is critical to the success of our organization and serves as the bridge between our customers, Route Service Representatives, District Managers, and the leadership team. The ideal candidate ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Iowa

Customer Service Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What are popular job titles related to Customer Service Manager jobs in Iowa?

For Customer Service Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Iowa look for?

The top searched job categories for Customer Service Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Service Manager jobs?

Cities in Iowa with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Customer Service Manager

Buenzow Insurance Group

Urbandale, IA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

What we’re good at

We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients, have a positive societal impact through our work, and build a culture where all people can thrive and do their best work.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

When you join us, you can expect:

  • Competitive compensation
  • Work-life balance and employee well-being
  • A supportive, diverse, people-first culture and mindset
  • A voice at the table to create constructive change and work on purposeful products
  • Time dedicated to professional development

What you’re good at

You’re a self-starter and an independent learner who enjoys mastering new skills quickly. With very little supervision, you anticipate needs, take action and create efficiencies. You’re organized and know the art of building relationships with teammates, clients and vendors. This role performs a wide range of duties across planning, education, research and analysis for both existing and prospective clients. Using your impeccable communication skills and work ethic, you will apply critical thinking skills, work independently and anticipate agency needs and client questions.

When you join us, we expect you to:

  • Cultivate strong relationships with - and serve as the main point of contact for our portfolio of clients.
  • Respond to clients, insurance carriers, sales team, and supervisors’ correspondences and requests in a timely, effective, and professional manner.
  • Research and present answers to client questions about their policies and coverage.
  • Maintain up-to-date knowledge on carrier products, guidelines, underwriting, and legislative changes in order to make effective recommendations to clients.
  • Analyze and compare current exposures to develop renewal or new business specs for marketing.
  • Process and submit renewal clients for marketing and placement, review and summarize quotes for competitiveness and accuracy, and negotiate rates when appropriate.
  • Prepare renewal proposals and present to current clients to retain their business.
  • Respond to client service related inquries and collaborate with carrier parterns to resolve problems and/or make policy changes.
  • Process and check policies, endorsements, endorsement requests, and audits for accuracy.
  • Manage, submit, and follow-up with claims throughout the claims process.

What you’ll bring to our team:

  • Excellent verbal and written communication skills
  • Basic math skills and aptitude for learning new technology
  • Positive attitude, good listening skills and empathy
  • Highly-organized and strong time management skills
  • Ability to multi-task in a fast-paced environment within tight deadlines
  • Works with integrity and a high-level of confidentiality

Apply now