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Customer Service Manager Jobs in Iowa (NOW HIRING)

EIMCo

Customer Service Manager: EIMCo

Farley, IA · On-site

Perform other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES: * 5 years of experience in excellent leadership, collaboration, and communication skills to manage and develop customer service teams

Essilor

Manager Customer Service

Sioux City, IA

GENERAL FUNCTION The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab ...

Istate Truck Center

Service Manager

Sioux City, IA

This role is responsible for service department operations, team leadership, customer satisfaction ... About the Role The Service Manager leads the Service Department by driving performance, growing ...

Istate Truck Center

Service Manager

Sioux City, IA

This role is responsible for service department operations, team leadership, customer satisfaction ... About the Role The Service Manager leads the Service Department by driving performance, growing ...

Istate Truck Center

Service Manager

Sioux City, IA · On-site

This role is responsible for service department operations, team leadership, customer satisfaction ... About the Role The Service Manager leads the Service Department by driving performance, growing ...

City Laundering Company

Service Manager

Oelwein, IA · On-site

$70K - $85K/yr

This role is critical to the success of our organization and serves as the bridge between our customers, Route Service Representatives, District Managers, and the leadership team. The ideal candidate ...

ARK Distributing

Manager Trainee

West Des Moines, IA · On-site

$750 - $1.4K/wk

We are seeking a highly motivated Customer Service Manager to join our dynamic team. In this role, you will oversee our customer service department, ensuring that our team consistently exceeds ...

Rueter and Zenor Company

Service Manager

Carroll, IA · On-site

$80K - $100K/yr

Rueter's is growing--and we're looking for a driven, results-oriented Service Manager to lead our ... Resolve customer concerns with professionalism and urgency * Build strong, long-term relationships ...

Rueter and Zenor Company

Service Manager

Carroll, IA · On-site

$80K - $100K/yr

Rueter's is growing-and we're looking for a driven, results-oriented Service Manager to lead our ... Resolve customer concerns with professionalism and urgency * Build strong, long-term relationships ...

Rueter & Zenor Co

Service Manager

Carroll, IA

$80K - $100K/yr

Manage service department performance, including revenue, profitability, and efficiency metrics ... Resolve customer concerns with professionalism and urgency * Build strong, long-term relationships ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Iowa

Customer Service Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Iowa? The most popular types of Customer Service jobs in Iowa are:
What are popular job titles related to Customer Service Manager jobs in Iowa? For Customer Service Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Iowa look for? The top searched job categories for Customer Service Manager jobs in Iowa are:
What cities in Iowa are hiring for Customer Service Manager jobs? Cities in Iowa with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Customer Service Manager: EIMCo

EIMCo

Farley, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Location: Farley, IA
DUTIES AND RESPONSIBILITIES:
  • Lead a culture of safety within your team, conducting all tasks in a safe manner and complying with Steel Tech Enterprises Safety Policies
  • Provide leadership to and oversight of the customer service teammates ensuring customer needs are met, relationships with customers remain strong, and the company is successful
  • Monitor customer forecasts and demand, strive to balance customer needs with available capacity, and proactively address areas of concern
  • Monitor production schedules and oversee the release of jobs to the shop, ensuring inventory and on-time delivery targets are met
  • Develop standard operating procedures to improve the department's operating quality and efficiency. Ensure teammates are continually training and referencing established procedures
  • Maintain proficiency with the company enterprise resource system, continuously working to improve use of its functions and training your team to more effectively utilize its features
  • Responsible for teammate scheduling, including work assignments/rotations, training, PTO, breaks, overtime assignments, back-up for absences, and shift rotations
  • Maintain an understanding of company policies and ensure teammates understand them as well
  • Provide regular teammate feedback regarding their performance and complete formal performance evaluations as required
  • Promote a positive work environment by encouraging teamwork, recognizing superior performance, and practicing open communication with teammates
  • Conduct all business interactions professionally and maintain confidentiality
  • Coordinate and communicate with other members of the management team regarding department operations, performance, and concerns
  • Maintain all required documentation
  • Perform other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:
  • 5 years of experience in excellent leadership, collaboration, and communication skills to manage and develop customer service teams
  • Exceptional analytical and problem-solving abilities
  • Ability to effectively engage with a range of customer cultures and demands
  • Exceptional written and verbal communication skills
  • Strong organizational skills needed to plan and prioritize work activities
  • Delegation-delegates work assignments, gives authority to work independently, sets expectations, and monitors delegated activities
  • Continuous improvement: Continuously looks for ways to improve performance of self and team
  • Judgment -displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
  • Proficient computer skills, including Microsoft office (Word, Excel, Outlook, PowerPoint)
  • Able to travel as needed.
  • Experience working with advanced enterprise resource planning (ERP) systems preferred

Reasonable accommodations may be made to those who are not able to perform the essential duties of the job.
WORKING CONDITIONS:
Work is performed in an office setting with minimal to moderate noise due to computers, printers and people.
EIMCo is a safety-sensitive workplace. All employment offers are contingent upon results of a 10-panel drug screening, including marijuana.
Here's what we can offer:
  • Medical, Dental, and Vision after 60 days of employment
  • Free Telehealth services
  • Competitive Wellness Program, providing up to 100% discount on medical premiums
  • Short-Term and Long-Term Disability
  • Supplemental Accident Insurance through Allstate for additional coverage on accidents + cancer
  • Employer-Paid Life Insurance
  • 401(k) after 60 days of employment + competitive match after one year
  • Paid Time Off starting after 90 days of employment
  • Paid Holidays starting day one!
  • Health Savings Account and Flexible Spending Account
  • Great discount programs in automotive, technology, and more
  • Education Assistance is available for job related courses to further your education, with up to 100% paid tuition for maintenance-related coursework and certifications
  • Career Advancement Opportunities
  • Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal, and Family services

EIMCo is an equal opportunity employer and considers all qualified applicants without regard to any classification protected by federal, state and/or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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