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Customer Service Manager Jobs in Iowa (NOW HIRING)

Dave Wright Nissan Subaru

Service Manager

Hiawatha, IA · On-site

Maintain above average customer service scores for the department * Assist guests in a professional and courteous manner * Retain current service customers and encourage repeat business * Manage ...

Dave Wright Nissan Subaru

Service Manager

Hiawatha, IA · On-site

Maintain above average customer service scores for the department * Assist guests in a professional and courteous manner * Retain current service customers and encourage repeat business * Manage ...

Dave Wright Nissan

Service Manager

Hiawatha, IA · On-site

$80 - $100/hr

Maintain above average customer service scores for the department * Assist guests in a professional and courteous manner * Retain current service customers and encourage repeat business * Manage ...

Socket.dev

Service Manager

Hiawatha, IA · On-site

$60 - $80/hr

Maintain above average customer service scores for the department * Assist guests in a professional and courteous manner * Retain current service customers and encourage repeat business * Manage ...

Dave Wright Subaru

Service Manager

Hiawatha, IA · On-site

$60 - $80/hr

Maintain above average customer service scores for the department * Assist guests in a professional and courteous manner * Retain current service customers and encourage repeat business * Manage ...

Pomp's Tire Service

Service Manager

Cedar Rapids, IA · On-site

$45K - $70K/yr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

City Laundering Company

Service Manager

Oelwein, IA · On-site

$70K - $85K/yr

This role is critical to the success of our organization and serves as the bridge between our customers, Route Service Representatives, District Managers, and the leadership team. The ideal candidate ...

Pomp's Tire Service, Inc.

Service Manager

Cedar Rapids, IA · On-site

$60 - $80/hr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Iowa

Customer Service Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What are popular job titles related to Customer Service Manager jobs in Iowa?

For Customer Service Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Iowa look for?

The top searched job categories for Customer Service Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Service Manager jobs?

Cities in Iowa with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Service Manager

Dave Wright Nissan Subaru

Hiawatha, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

2026 TIME DEALER OF THE YEAR AWARD WINNER!

AWARDED 'BEST DEALERSHIPS TO WORK FOR' 12 TIMES!

FAMILY OWNED AND OPERATED!

IMMEDIATE OPENING!

Are you a current technician eager to advance into a leadership role? Are you the person others naturally go to when they need help solving a problem? Are you ready to put down the wrench and use your car knowledge in a new way? This could be the perfect opportunity for you! We’re looking for a Service Manager to lead our high volume service department!

Dave Wright Nissan Subaru Core Values:

  1. We Solve It
  2. We Are All One Team
  3. We Do What We Say
  4. We Grow Or We Die
  5. We Commit And Never Quit

Service Manager Requirements:

  • Experienced technician
  • Strong understanding of technician dispatching and shop workflow
  • Outgoing and approachable personality
  • Excellent communication skills
  • Comfortable training and leading a team
  • Confident, strong problem solver
  • Positive, upbeat energy
  • Detail oriented and organized
  • Team focused mindset
  • Consistent and reliable
  • Career minded
  • Valid driver’s license

Service Manager Responsibilities:

  • Follow our processes and hold the team accountable to them
  • Effectively lead, coach, mentor, and manage service advisors to help them grow
  • Provide ongoing training to service department personnel
  • Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members
  • Motivate and encourage service staff members to reach their full potential
  • Maintain above average customer service scores for the department
  • Assist guests in a professional and courteous manner
  • Retain current service customers and encourage repeat business
  • Manage technician dispatching and shop workflow
  • Collaborate with other departments in the dealership to accomplish common goals
  • Other duties as required

Service Manager Benefits:

  • Paid Vacation, PTO, and Holidays
  • Health, Life, Dental, and Vision Insurance
  • Company Contributed 401K
  • Company stipend program

Additional Benefits Include:

  • Exciting company Christmas Party
  • 3 National Holidays each month
  • Company golf outing
  • Appreciation for a job well done

Apply TODAY to lead a strong service department focused on delivering a truly exceptional experience as a Service Manager!

Apply