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Customer Service Manager Jobs in Iowa (NOW HIRING)

C&B Operations LLC

Service Manager

Sibley, IA

The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising ...

C & B Operations

Service Manager

Sibley, IA · On-site

The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising ...

EquipmentShare

Service Manager

Waterloo, IA · On-site

We're hiring a Service Manager at our rental facility in Waterloo, IA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Waterloo, IA · On-site

We're hiring a Service Manager at our rental facility in Waterloo, IA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Kwik Trip

Customer Service

Davenport, IA · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer Service

Davenport, IA · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Murphy-Hoffman Company

Service Manager

Waterloo, IA · On-site

Job Details Job Title Service Manager Business Function Management Branch Name MHC Kenworth ... Maintains the highest quality standards of professionalism in serving the customer and identifying ...

Cintas

Service Manager

Davenport, IA · On-site

Requisition Number: 228760 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

HyVee

Service Manager

Osceola, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Sheldon, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Boone, IA · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Iowa

Customer Service Manager information

See Iowa salary details

$23K

$54.5K

$94.9K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Iowa is $54,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Iowa? The most popular types of Customer Service jobs in Iowa are:
What are popular job titles related to Customer Service Manager jobs in Iowa? For Customer Service Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Iowa look for? The top searched job categories for Customer Service Manager jobs in Iowa are:
What cities in Iowa are hiring for Customer Service Manager jobs? Cities in Iowa with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,476 per year, or $26.2 per hour.

Service Manager

Brandt Heating and Air Conditioning

Cedar Rapids, IA • On-site

$80K - $100K/yr

Full-time

Retirement, PTO

Re-posted 26 days ago

Job description

Are you the person everyone calls when the rooftop unit is down and the data doesn't add up? Brandt Heating and Air Conditioning in Iowa is seeking a full-time Service Manager. If you love solving puzzles, mentoring techs in real time, and tackling the toughest calls, apply now.
At Brandt Heating and Air Conditioning, you'll own your craft and help elevate an entire service department, all while earning a competitive base salary between $80,000 - $150,000 based on experience, plus bonus eligibility.
But that's not all we offer! You can also enjoy these excellent benefits and perks:
  • Structured development programs (Interplay Learning, hands-on coaching, field check-ins)
  • Certification support
  • Regular ride-alongs for growth
  • Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)
  • Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standards

Company-wide benefits:
  • Many insurance options
  • Paid time off (PTO)
  • Paid holidays
  • Retirement plan
  • Cell phone or stipend
  • Vehicle and fuel
  • Bonuses

WANT TO KNOW MORE ABOUT OUR HVAC AND FIREPLACE SERVICING COMPANY?
For more than seven decades, Brandt Heating and Air Conditioning has proudly served the Iowa community with dependable HVAC and fireplace services. As a long-standing, family-owned business, we've built our reputation on doing things the right way every time and striving for 100% customer satisfaction. Our roots run deep in Iowa City-we actively support organizations such as the Newman Catholic Student Center and Rotary, St. Patrick's Church and Kiwanis, local youth baseball and soccer programs, the University of Iowa Children's Hospital Family Advisory Committee, March of Dimes, and the City of Iowa City Ambassadors. Giving back and uplifting our community is woven into everything we do.
We're equally committed to investing in our team. At Brandt, employees are encouraged to grow, learn, and advance through ongoing training, education opportunities, and a culture that feels like family. We promote from within, support long-term career pathways, and create an environment where every individual has the chance to thrive.
DOES THIS SOUND LIKE YOU?
  • State of Iowa HVAC License
  • Valid driver's license
  • Meets criteria of Level 4+ technician (NATE certification preferred)
  • 3+ years in customer service or management within a service industry (or equivalent education/experience)
  • Ability to read and interpret wiring diagrams and blueprints
  • Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
  • Ability to safely operate scissors and genie lifts
  • Knowledge of basic sheet metal practices
  • Understanding of air balancing principles and techniques
  • Experience making repair and replacement decisions
  • Strong computer skills; highly organized
  • Advanced customer service and communication skills
  • Demonstrated leadership and accountability
  • High School Diploma or equivalent
  • Strong proficiency with ServiceTitan or similar service management software
  • Resides within 30 miles of our location

Preferred qualifications:
  • NATE certification and comfort implementing tools like MeasureQuick

You kick off your day as a Service Manager at 7:00 AM, scan ServiceTitan, and align dispatch with seasonal inventory forecasts; by mid-morning you're coaching a tech through MeasureQuick data, isolating the true root cause behind inconsistent readings while modeling how to explain services and policies upfront; a complex job pings your phone, you take it, read live diagnostics, decide on repair versus replacement, and ensure payment follows company procedure; you deliver a focused training segment on refrigerant changes at an in-house meeting, then ride along to reinforce clean paperwork (hours and materials logged before leaving the site), tidy vehicles and tools, and safe lift operations; you close the day reviewing callbacks with management to prevent repeats, collaborating with install on technical recommendations, supporting a tech's certification plan, and touching base with a local trade school to keep our recruiting pipeline strong-all while staying in step with dispatch after every call.
WORK SCHEDULE
  • Full-time
  • Monday-Friday, 7:00 AM-5:00 PM
  • Some evenings and weekends as needed
  • You will only be on an on-call rotation and will not be expected to work every weekend

READY TO BECOME OUR FIELD SUPERVISOR?
Bring your mastery to a team that values it. Apply now with our initial application. Become our Field Supervisor today!

Apply