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Contract Customer Service Jobs in Iowa (NOW HIRING)

Acro Service Corporation

Be Seen First

Customer Service Representative

Johnston, IA · On-site

$17 - $19/hr

Duration: 24 months contract Shift- 7am - 6pm CST, Monday - Friday · Candidate must be available ... customer service / support experience · Efficient researching / troubleshooting skills · ...

Robert Half

Customer Service Representative

Urbandale, IA · On-site

$18.05 - $20.90/hr

Ready to take the next step in your customer service career? We're partnering with a well ... In this contract role, you'll help members and policyholders by answering questions related to life ...

Robert Half

Customer Service Representative

Urbandale, IA · On-site

$18.50 - $19.50/hr

We are seeking a Customer Service Representative to join a growing team supporting members and ... This contract opportunity is perfect for someone who thrives in a fast-paced environment and enjoys ...

CenturyLink

Customer Service Technician

Des Moines, IA

$16.75 - $22.75/hr

General Services Administration Networx program, the largest communications services contract in ... Customer Service, Help Desk, or Tier 1 support experience is a plus. This position will assist ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

This role is responsible for providing exceptional customer service through inbound call handling ... Explain contract issuance requirements and assist agents in obtaining outstanding documentation.

Centurylink

Customer Service Technician

Des Moines, IA · On-site

$16.75 - $22.75/hr

General Services Administration Networx program, the largest communications services contract in ... Customer Service, Help Desk, or Tier 1 support experience is a plus. This position will assist ...

Harris

Customer Service Representative

Nevada, IA

$15 - $20.50/hr

* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and ... Transfer calls to employees in other departments as required to meet customer needs. * Fully ...

Cargill

$15.25 - $21/hr

... contract balances and other information needed to complete an order. * Assist in processing ... Customer service or order management experience * Motivation to learn and develop Our Offer We ...

GPC - Genuine Parts Company

Sr Cust Serv Rep

Cedar Rapids, IA

$18.75 - $26/hr

... services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

Genuine Parts Company

Sr Cust Serv Rep

Cedar Rapids, IA · On-site

$18.75 - $26/hr

... services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

Dollar Tree

Customer Service Associate

Coralville, IA · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Please note, this is not a contract of employment and may be modified to meet evolving business ...

Dollartree

Customer Service Associate

Iowa City, IA · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Please note, this is not a contract of employment and may be modified to meet evolving business ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... from contract owners, agents and third parties. You will utilize multiple department systems to ...

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All JobsContract Customer Service JobsContract Customer Service Jobs in Iowa

Contract Customer Service information

See Iowa salary details

$9

$17

$25

How much do contract customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for contract customer service in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

How does a Contract Customer Service role typically integrate with full-time teams, and what can applicants expect regarding communication and collaboration?

As a Contract Customer Service professional, you'll often work closely with permanent team members, participating in regular meetings and using shared communication tools to ensure consistency in customer support. While you may be brought in for specific projects or to cover peak periods, your input and responsiveness are critical to maintaining smooth operations. Expect to collaborate across departments, handle escalated issues, and contribute to team goals, even though your tenure may be shorter. Clear, proactive communication and adaptability are key to succeeding in this dynamic, sometimes fast-paced environment.

What are the key skills and qualifications needed to thrive as a Contract Customer Service Representative, and why are they important?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and dynamic work environments. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective fulfillment of contractual service agreements.

What are contract customer service jobs?

Contract customer service jobs are positions where individuals are hired on a temporary or contract basis to handle customer inquiries, resolve issues, and provide support for a company's products or services. Unlike permanent employees, contract customer service representatives work for a specific period or project, often through staffing agencies or as independent contractors. These roles can be remote or in-person and may offer flexible hours depending on the employer's needs. Contract positions are popular in industries with seasonal demand or for companies needing extra support during peak times.
What are the most commonly searched types of Customer Service jobs in Iowa? The most popular types of Customer Service jobs in Iowa are:
What cities in Iowa are hiring for Contract Customer Service jobs? Cities in Iowa with the most Contract Customer Service job openings:
Contract Customer Service jobs near you
Infographic showing various Contract Customer Service job openings in Iowa as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Customer Service Representative

Acro Service Corporation

Johnston, IA • On-site

$17 - $19/hr

Contractor

Re-posted 27 days ago

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Job description

JOB DESCRIPTION

Duration: 24 months contract

Shift-     7am - 6pm CST, Monday – Friday · Candidate must be available to work any 8-hour shift within the 7am-6pm support window.


Pay range - $17 to $19/hour

 


Job Description:

- PRIMARY RESPONSIBILITIES & DUTIES:

· Take inbound calls and occasional emails from customers and dealers regarding part orders or other items available for purchase

· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.

· Document every interaction effectively in our internal case management system

· Approximately 15-20 calls/day

Contact Center is open from 7am - 6pm CST, Monday - Friday

· Three shifts available that rotate within the 11-hour operation:

· 7:00am - 3:30pm

· 8:00am - 4:30pm

· 9:30am - 6:00pm

· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

SPECIAL CONSIDERATIONS:

· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.

· Takes approximately 3-4 months from start date to reach full productivity.

IDEAL CANDIDATES SHOULD HAVE:

· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

· Call Center experience

· 6+ months experience with customer service / support experience

· Efficient researching / troubleshooting skills

· Excellent written and verbal communication skills

· Speak with confidence

· Proficiency with Microsoft Office products

· Willingness to work occasional overtime and holidays

· Solid work history and proven dependability


Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.