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Contract Customer Service Jobs in Iowa (NOW HIRING)

Acro Service Corporation

Be Seen First

Customer Service Representative

Johnston, IA · On-site

$17 - $19/hr

Duration: 24 months contract Shift- 7am - 6pm CST, Monday - Friday · Candidate must be available ... customer service / support experience · Efficient researching / troubleshooting skills · ...

Robert Half

Customer Service Representative

Urbandale, IA · On-site

$18.05 - $20.90/hr

Ready to take the next step in your customer service career? We're partnering with a well ... In this contract role, you'll help members and policyholders by answering questions related to life ...

Robert Half

Customer Service Representative

Urbandale, IA · On-site

$18.50 - $19.50/hr

We are seeking a Customer Service Representative to join a growing team supporting members and ... This contract opportunity is perfect for someone who thrives in a fast-paced environment and enjoys ...

CenturyLink

Customer Service Technician

Des Moines, IA

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

General Services Administration Networx program, the largest communications services contract in ... Customer Service, Help Desk, or Tier 1 support experience is a plus. This position will assist ...

Centurylink

Customer Service Technician

Des Moines, IA · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

General Services Administration Networx program, the largest communications services contract in ... Customer Service, Help Desk, or Tier 1 support experience is a plus. This position will assist ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

This role is responsible for providing exceptional customer service through inbound call handling ... Explain contract issuance requirements and assist agents in obtaining outstanding documentation.

GPC - Genuine Parts Company

Sr Cust Serv Rep

Cedar Rapids, IA · On-site

$18.75 - $26/hr

  • Medical

  • Retirement

  • PTO

... services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

Genuine Parts Company

Sr. Cust Serv Rep

Des Moines, IA · On-site

$18.75 - $25.75/hr

  • Medical

  • Retirement

  • PTO

... services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

Genuine Parts Company

Sr. Cust Serv Rep

Des Moines, IA · On-site

$18.75 - $25.75/hr

  • Medical

  • Retirement

  • PTO

... services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

Harris

Customer Service Representative

Nevada, IA · On-site

$15 - $20.50/hr

* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and ... Transfer calls to employees in other departments as required to meet customer needs. * Fully ...

Waste Connections Inc

Customer Service Representative

Perry, IA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Delivers services to customers in a manner ...

Waste Connections Inc

Customer Service Representative

Perry, IA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Delivers services to customers in a manner ...

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All JobsContract Customer Service JobsContract Customer Service Jobs in Iowa

Contract Customer Service information

See Iowa salary details

$9

$17

$25

How much do contract customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for contract customer service in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

How does a contract customer service role typically integrate with full-time teams, and what can applicants expect regarding communication and collaboration?

As a Contract Customer Service professional, you'll often work closely with permanent team members, participating in regular meetings and using shared communication tools to ensure consistency in customer support. While you may be brought in for specific projects or to cover peak periods, your input and responsiveness are critical to maintaining smooth operations. Expect to collaborate across departments, handle escalated issues, and contribute to team goals, even though your tenure may be shorter. Clear, proactive communication and adaptability are key to succeeding in this dynamic, sometimes fast-paced environment.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and dynamic work environments. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective fulfillment of contractual service agreements.

What is a contract customer service job?

Contract customer service jobs are positions where individuals are hired on a temporary or contract basis to handle customer inquiries, resolve issues, and provide support for a company's products or services. Unlike permanent employees, contract customer service representatives work for a specific period or project, often through staffing agencies or as independent contractors. These roles can be remote or in-person and may offer flexible hours depending on the employer's needs. Contract positions are popular in industries with seasonal demand or for companies needing extra support during peak times.

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What cities in Iowa are hiring for Contract Customer Service jobs?

Cities in Iowa with the most Contract Customer Service job openings:

Contract Customer Service jobs near you
Infographic showing various Contract Customer Service job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Senior Customer Service Representative

Genuine Parts Company

Fort Madison, IA • On-site

$17.50 - $24/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

New

Genuine Parts Company rating

7.2

Company rating: 7.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

225th of 418 rated retail wholesalers

Job description

SUMMARY:
Under close supervision, the Customer Service Representative is responsible for
accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES
  • Responds to basic customer inquires regarding products, provides quotes, and handles
  • order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
  • sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase
  • price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on
  • competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and
  • drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per
  • purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or
  • supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and zero (0) to three (3) years of related
experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and
  • externally via email, using business systems and searching capabilities to find products
  • on the internet.
  • Product knowledge is preferred.

PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles
are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare
coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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