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Contract Customer Service Jobs in Iowa (NOW HIRING)

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Customer Service Representative

Des Moines, IA · On-site

$23.50 - $25.50/hr

Providing documents such as invoice copies, contract copies and more * Assisting customers with ... Financial services and/or leasing industry experience a plus * Understanding of basic math ...

New

CenturyLink

Customer Service Technician

Des Moines, IA · On-site

$16.75 - $22.75/hr

General Services Administration Networx program, the largest communications services contract in ... Customer Service, Help Desk, or Tier 1 support experience is a plus. This position will assist ...

Centurylink

Customer Service Technician

Des Moines, IA · On-site

$16.75 - $22.75/hr

General Services Administration Networx program, the largest communications services contract in ... Customer Service, Help Desk, or Tier 1 support experience is a plus. This position will assist ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

This role is responsible for providing exceptional customer service through inbound call handling ... Explain contract issuance requirements and assist agents in obtaining outstanding documentation.

Harris

Customer Service Representative

Nevada, IA · On-site

$15 - $20.50/hr

* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and ... Transfer calls to employees in other departments as required to meet customer needs. * Fully ...

Robert Half

Customer Service Representative

Coralville, IA · On-site

$14.25 - $16.50/hr

As a Customer Service Representative, you'll be the person clients turn to when they need answers ... This is an excellent opportunity to join a growing organization on a contract-to-hire basis ...

Ferrellgas

Customer Service Specialist

Des Moines, IA · On-site

$16.50 - $22/hr

Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic ...

Ferrellgas

Customer Service Specialist

Des Moines, IA · On-site

$16.50 - $22/hr

Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic ...

Ferrellgas

Customer Service Specialist

Des Moines, IA · On-site

$16.50 - $22/hr

Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic ...

Ferrellgas

Customer Service Specialist

Des Moines, IA

$16.50 - $22/hr

Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... from contract owners, agents and third parties. You will utilize multiple department systems to ...

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All JobsContract Customer Service JobsContract Customer Service Jobs in Iowa

Contract Customer Service information

See Iowa salary details

$9

$17

$25

How much do contract customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for contract customer service in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a contract customer service job?

Contract customer service jobs are positions where individuals are hired on a temporary or contract basis to handle customer inquiries, resolve issues, and provide support for a company's products or services. Unlike permanent employees, contract customer service representatives work for a specific period or project, often through staffing agencies or as independent contractors. These roles can be remote or in-person and may offer flexible hours depending on the employer's needs. Contract positions are popular in industries with seasonal demand or for companies needing extra support during peak times.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and dynamic work environments. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective fulfillment of contractual service agreements.

How does a contract customer service role typically integrate with full-time teams, and what can applicants expect regarding communication and collaboration?

As a Contract Customer Service professional, you'll often work closely with permanent team members, participating in regular meetings and using shared communication tools to ensure consistency in customer support. While you may be brought in for specific projects or to cover peak periods, your input and responsiveness are critical to maintaining smooth operations. Expect to collaborate across departments, handle escalated issues, and contribute to team goals, even though your tenure may be shorter. Clear, proactive communication and adaptability are key to succeeding in this dynamic, sometimes fast-paced environment.

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What cities in Iowa are hiring for Contract Customer Service jobs?

Cities in Iowa with the most Contract Customer Service job openings:

Contract Customer Service jobs near you
Infographic showing various Contract Customer Service job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Sr Customer Service Representative

Genuine Parts Company

Cedar Rapids, IA • On-site

$18.75 - $26/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

217th of 428 rated retail wholesalers

Job description

SUMMARY
Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.
JOB DUTIES
  • Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE
  • Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES
  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.

COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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