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Contract Customer Service Jobs (NOW HIRING)

Merchology

Customer Operations Specialist

Plymouth, MN · On-site

Maintain detailed knowledge of each contract customer's program scope, requirements, and service expectations. Order & Project Coordination * Coordinate internally to ensure orders move smoothly to ...

Merchology

Customer Operations Specialist

Plymouth, MN · On-site

Maintain detailed knowledge of each contract customer's program scope, requirements, and service expectations. Order & Project Coordination * Coordinate internally to ensure orders move smoothly to ...

Merchology

Customer Operations Specialist

Plymouth, MN · Hybrid

Maintain detailed knowledge of each contract customer's program scope, requirements, and service expectations. Order & Project Coordination * Coordinate internally to ensure orders move smoothly to ...

Merchology

Customer Operations Specialist

Plymouth, MN · Hybrid

Maintain detailed knowledge of each contract customer's program scope, requirements, and service expectations. Order & Project Coordination * Coordinate internally to ensure orders move smoothly to ...

Genuine Parts Company

Customer Service Representative

York, PA · On-site

$15.75 - $21.50/hr

Customer Service Representative Under close supervision, the Customer Service Representative is ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

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How much do contract customer service jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for contract customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Contract Customer Service role typically integrate with full-time teams, and what can applicants expect regarding communication and collaboration?

As a Contract Customer Service professional, you'll often work closely with permanent team members, participating in regular meetings and using shared communication tools to ensure consistency in customer support. While you may be brought in for specific projects or to cover peak periods, your input and responsiveness are critical to maintaining smooth operations. Expect to collaborate across departments, handle escalated issues, and contribute to team goals, even though your tenure may be shorter. Clear, proactive communication and adaptability are key to succeeding in this dynamic, sometimes fast-paced environment.

What are the key skills and qualifications needed to thrive as a Contract Customer Service Representative, and why are they important?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and dynamic work environments. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective fulfillment of contractual service agreements.

What are contract customer service jobs?

Contract customer service jobs are positions where individuals are hired on a temporary or contract basis to handle customer inquiries, resolve issues, and provide support for a company's products or services. Unlike permanent employees, contract customer service representatives work for a specific period or project, often through staffing agencies or as independent contractors. These roles can be remote or in-person and may offer flexible hours depending on the employer's needs. Contract positions are popular in industries with seasonal demand or for companies needing extra support during peak times.
More about Contract Customer Service jobs
What cities are hiring for Contract Customer Service jobs? Cities with the most Contract Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Contract Customer Service jobs? States with the most job openings for Contract Customer Service jobs include:
Contract Customer Service jobs near you
Contract Customer Service Rep

Contract Customer Service Rep

Detroit Land Bank Authority

Detroit, MI • On-site

$22/hr

Other

Posted 13 days ago

Job description

Client Service Representative II

Exceptional customer service skills with ability to retain knowledge, pay attention to detail, organizational skills, flexibility, friendliness, calm under pressure, and effective communication. Serve clients via telephone, email, chat or face-to-face interaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep detailed records of customer interactions within CRM (Salesforce). Use discretion to trouble-shoot website technical issues and determine if a website technical issue should be escalated. Answer inquiries by clarifying client needs; researching, locating, and providing answers to inquiries, fulfilling requests; maintaining database to record activities. Effectively present information and respond to questions from department managers regarding client inquiries/concerns. Must possess exceptional interpersonal skills and be able to handle sensitive and confidential situations and documentation. Resolve problems by clarifying issues with other departments, escalating unresolved concerns to department management. Fulfill email inquiries by clarifying desired information, replying to customers with resolutions and forwarding requests, if necessary. Ability to de-escalate interactions with clients and maintain a peaceful work environment. Research and analyze processes to assure quality control, communicate process discrepancies with department manager. Exemplify proficiency in DLBA programs and policies as it relates to customer inquiries. Produce and provide daily/weekly/monthly/yearly walk-in reports, as requested by manager. Assist with producing support materials for Client Services. Assist with training new and existing employees. Assist customers with creating online accounts and providing technical support for online account issues, using remote support software. Data entry and maintenance of database spreadsheets. Relieve in-office services CSRs for breaks and time off, maintaining staffing capacity. Place follow up calls from email inquiries. Perform other related duties as assigned, assist with special projects. Ability to type and operate standard office equipment. Ability to follow instructions, communication procedures, guidelines and policies. Knowledge of customer service practices and principles. Meticulous and thorough with a strong attention to detail. Good time management skills and ability to multi-task. Good telephone and listening skills. Good oral and written communication skills. Good problem-solving skills. Good data entry and proofreading skills. Must be highly flexible and have the skill to work in a fast-paced, dynamic environment where priorities, demands and timelines can shift. Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook). Must pass a background check Detroit, MI Onsite Contract $22.00 per hour

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