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Contract Customer Service Jobs in Ohio (NOW HIRING)

Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

GPC - Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

Genuine Parts Company

Customer Service Rep II

Dayton, OH · On-site

$15.50 - $21.25/hr

The Customer Service Representative II may provide guidance to less experienced Customer Service ... May adjust non-contract customer pricing to meet the demands of the customer based on competition ...

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All JobsContract Customer Service JobsContract Customer Service Jobs in Ohio

Contract Customer Service information

See Ohio salary details

$9

$17

$25

How much do contract customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for contract customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a contract customer service job?

Contract customer service jobs are positions where individuals are hired on a temporary or contract basis to handle customer inquiries, resolve issues, and provide support for a company's products or services. Unlike permanent employees, contract customer service representatives work for a specific period or project, often through staffing agencies or as independent contractors. These roles can be remote or in-person and may offer flexible hours depending on the employer's needs. Contract positions are popular in industries with seasonal demand or for companies needing extra support during peak times.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability help you excel in handling diverse customer inquiries and dynamic work environments. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective fulfillment of contractual service agreements.

How does a contract customer service role typically integrate with full-time teams, and what can applicants expect regarding communication and collaboration?

As a Contract Customer Service professional, you'll often work closely with permanent team members, participating in regular meetings and using shared communication tools to ensure consistency in customer support. While you may be brought in for specific projects or to cover peak periods, your input and responsiveness are critical to maintaining smooth operations. Expect to collaborate across departments, handle escalated issues, and contribute to team goals, even though your tenure may be shorter. Clear, proactive communication and adaptability are key to succeeding in this dynamic, sometimes fast-paced environment.

What are the most commonly searched types of Customer Service jobs in Ohio?

The most popular types of Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Contract Customer Service jobs?

Cities in Ohio with the most Contract Customer Service job openings:

Contract Customer Service jobs near you
Infographic showing various Contract Customer Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Contract Customer Success Representative

Strategic HR Client Job Openings

Cincinnati, OH • On-site

$19 - $20/hr

Full-time

Medical

Posted 20 days ago

Job description

Job Opportunity: Contract Customer Success Representative with 4myBenefits in Cincinnati, OHWe are seeking 3-4 contract individuals interested in customer service to join our team-oriented environment from mid-September through November 20, 2026. This position is with a company in a stable and growing industry. If you meet these criteria, please contact us for more information!

Pay: $19-$20/hour 

Schedule: Full-Time 

Location: Onsite in Blue Ash, OH 

Contract Duration: Mid-September 2026 through November 20, 2026 

This is a contract-based role and as a Contract Customer Success Representative, you will serve as the initial point of contact for employees, aiding in inquiries related to their health benefits, coverage, and related matters. 

Other responsibilities include:

  • Available to start in mid-September and work through November 20, 2026.
  • Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
  • Provide accurate information and resolve inquiries in a professional and empathetic manner.
  • Document all interactions in the customer relationship management (CRM) system.
  • Escalate complex issues to appropriate departments when necessary.
  • Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
  • Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

Skills and Requirements:

  • Bachelor's degree in Healthcare Administration, Business, Communications, or a related field preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced, team-oriented environment.
  • Proficiency in Microsoft Office and basic computer systems.
  • Must be available to work full-time onsite at the client location in Blue Ash, OH.
  • Bilingual in Spanish strongly preferred.

About 4myBenefits 

Founded in 1999, 4myBenefits is a leading provider of benefits administration and enrollment software. As a leader in the field, 4myBenefits works closely with over 1,000 midsize to large businesses across the country. Due to continued demand, 4myBenefits continues to grow year over year.

To learn more about us and the services we provide, visit our website: 

http://www.4mybenefits.com/ 

If you are ready for a new challenge and meet the qualifications outlined above, apply online today. Be part of our future!

EEO/M/F/D/V. No third-party applications, please.

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