ZipRecruiter

Log In

1

Director Customer Service Jobs in Iowa (NOW HIRING)

Dynamic Workforce Solutions

Customer Service Rep

Decorah, IA · On-site

$14.75 - $20.25/hr

Provide basic information and direct customers to services in an appropriate, timely and efficient manner. * Promote the benefits and scope of services available by making customer referrals to ...

Diventures

Area Director

North Liberty, IA · On-site

In addition to direct customer service, the area director and their leadership team is responsible for ensuring safe operation, effective class scheduling and execution, efficient lead generation and ...

HyVee

Customer Service

Muscatine, IA

$15 - $20.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

New

Hy-Vee, Inc.

Customer Service

Mason City, IA · On-site

$15.50 - $21.25/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

Hy-Vee, Inc.

Customer Service

West Des Moines, IA · On-site

$15.75 - $21.25/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

HyVee

Customer Service

Newton, IA · On-site

$14.75 - $20/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

Hy-Vee Food Stores

Customer Service

Newton, IA · On-site

$14.75 - $20/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

Hy-Vee Food Stores

Customer Service

Forest City, IA · On-site

$14.75 - $20/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

HyVee

Customer Service

Mason City, IA · On-site

$15.50 - $21.25/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

HyVee

Customer Service

Mason City, IA · On-site

$15.50 - $21.25/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health ...

next page

Showing results 1-20

All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Iowa

Director Customer Service information

See Iowa salary details

$36.6K

$115.8K

$184.6K

How much do director customer service jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director customer service in Iowa is $115,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,200.00 and $138,500.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What are popular job titles related to Director Customer Service jobs in Iowa?

For Director Customer Service jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Customer Service jobs in Iowa look for?

The top searched job categories for Director Customer Service jobs in Iowa are:

What cities in Iowa are hiring for Director Customer Service jobs?

Cities in Iowa with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $115,847 per year, or $55.7 per hour.

Customer Service Director

Waterloo, IA • On-site

Texas State Library and Archives Commision
Libraries and Archives • 201 - 500 employees
Learn more about Texas State Library and Archives Commisionexternal

Full-time

Re-posted 11 days ago

Job description

Job Summary of the Customer Service Director: The Customer Service Director is a valued member of the extended leadership team. This job will primarily be responsible for maintaining effective customer service in parts, service, and warranty for customers by utilizing excellent, in-depth knowledge of company products and programs as well as working with team members within the Engineering, Operations, Supply Chain, Quality, and Sales departments.
Job Duties & Responsibilities of the Customer Service Director:
• Overall leader and process manager for customer service team, which includes Parts, Service, and warranty functions.
• Ensure friendly customer service for all incoming 'parts calls'.
• Establish and maintain business logic for the pricing of parts and service for this revenue stream.
• Lead, manage, and communicate the scheduling of parts, service, and warranty work through the operation.
• Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customers; and personally resolving difficult situations.
• Monitor programs and procedures to ensure on-time delivery, customer satisfaction, and sales attainment by registering customer service/warranty calls; tracking response time to resolution,
compiling warranty and financial data; tracking service level agreements.
• Generate quotes and register warranties within established procedures.
• Generate reports for the purpose of identifying customer service and warranty issues by collecting,analyzing, and summarizing information and trends, recommending changes for cost reduction and operational efficiencies.
• Maintains inter- and intradepartmental workflow.
Education & Experience Requirements of the Customer Service Director:
• Bachelor's degree or equivalent experience.
• 5+ years Customer Service, Technical Sales, or Manufacturing Sales experience, or more.
• Experience working in warranty for the heavy equipment industry would be desirable.
• Demonstrated ability to lead people and get results through others.
• Pricing experience is required.
• Lead, manage, and oversee the warranty process; resolve warranty claims by approving or denying based on warranty policy definition and incoming documentation; calculating benefit due; initiating payment or composing denial letter. Maintain warranty claims per sales dollar budget.
• Monitor programs and procedures to ensure on-time delivery, customer satisfaction, and sales
attainment by registering customer service/warranty calls; tracking response time to resolution, compiling warranty and financial data; tracking service level agreements.
• Generate quotes and register warranties within established procedures.
• Generate reports for the purpose of identifying customer service and warranty issues by collecting, analyzing, and summarizing information and trends, recommending changes for cost reduction and operational efficiencies.
• Maintains inter- and intradepartmental workflow.
• Assist with continuous process improvement by leading and participating in projects such as lean, 5-S and Kaizen.
• Perform any other tasks assigned to support and improve the overall operations.
• Responsible for directing, delegating, supervising, organizing, and planning.
• An ability to think ahead and plan.
• The ability to organize and manage multiple priorities.
• Customer service systems development and deployment experience.
• Problem analysis and problem resolution at a functional level.
• Responsible for employee training and development.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Strong computer proficiency.

Apply