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Senior Customer Service Jobs in Iowa (NOW HIRING)

Infosys

JL2A - OV - Customer Service

Des Moines, IA · On-site

$18.75 - $25.75/hr

Customer Service Senior Process Associate In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to telephone inquiries ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to ...

Regal Plastic

Customer Service Representative

Grimes, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative For more than 70 years, Regal Plastic has been a pioneer in the ... You will have the opportunity to communicate the status of orders and customer concerns to senior ...

Regal Plastic

Customer Service Representative

Grimes, IA · On-site

$18 - $20/hr

Our customer service representatives are the foundation of our success. They serve as our voice ... You will have the opportunity to communicate the status of orders and customer concerns to senior ...

Regal Plastic

Customer Service Representative

Grimes, IA · On-site

$18 - $20/hr

Our customer service representatives are the foundation of our success. They serve as our voice ... You will have the opportunity to communicate the status of orders and customer concerns to senior ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Life Insurance Senior Process Associate In this role, you will serve as a primary point of contact ... This role is responsible for providing exceptional customer service through inbound call handling ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Life Insurance Senior Process Associate In this role, you will serve as a primary point of contact ... This role is responsible for providing exceptional customer service through inbound call handling ...

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All JobsCustomer Service JobsSenior Customer Service JobsSenior Customer Service Jobs in Iowa

Senior Customer Service information

See Iowa salary details

$11

$21

$32

How much do senior customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for senior customer service in Iowa is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.94 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Iowa?

The most popular types of Customer Service jobs in Iowa are:

What cities in Iowa are hiring for Senior Customer Service jobs?

Cities in Iowa with the most Senior Customer Service job openings:

Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,079 per year, or $21.7 per hour.

JL2A - OV - Customer Service

Infosys

Des Moines, IA • On-site

$18.75 - $25.75/hr

Other

Re-posted 27 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 225 rated it services

Job description

Customer Service Senior Process Associate

In the role of Senior Process Associate - Customer Service you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals. Location for this position is Des Moines.

Qualifications: Required

  • High School Diploma or GED Equivalent.
  • At least 1 years of experience in the job description below.
  • Work in Office.

Preferred

  • Intermediate level of experience with Microsoft Outlook, Excel, and Word.
  • Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
  • Excellent service orientation and work ethic
  • Must be committed to protecting client and producer confidential information.
  • Must be able to work independently with minimal direction.
  • Excellent interpersonal skills, internal and client facing.
  • Strong analytical, organization and communication skills (written and verbal).

Your responsibilities include but may not be limited to

  • Manage large amounts of inbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions
  • Provides excellent customer service by responding to email and phone requests.
  • Escalates needed issues to designated level to ensure service results in customer satisfaction.
  • Executes transaction processing in order to meet timeliness and quality standards.
  • Works with team to meet service and quality standards.
  • Build sustainable relationships and engage customers by processing the extra mile.
  • Completes internal and external training for new or revised processes as needed.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Assists with additional agent issues as needed.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us Infosys McCamish Systems located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited. Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

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