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Senior Customer Service Jobs (NOW HIRING)

ULINE

Senior Customer Service Manager

Athens, GA

$18.50 - $25.50/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Jefferson, GA

$17.75 - $24.50/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Nidec Motor

Senior Customer Service Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

Senior Customer Service Specialist Immediate Superior Position: Sr Manager / Director Area: HA New Business Title Suggested: NAR FIR Senior Customer Service Analyst MISSION The Customer Service ...

VIXXO

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX. THE ROLE The Senior Customer Service representative is the liaison between the ...

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Senior Customer Service information

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How much do senior customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for senior customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are some common challenges Senior Customer Service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What does a Senior Customer Service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.
More about Senior Customer Service jobs
What cities are hiring for Senior Customer Service jobs? Cities with the most Senior Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Senior Customer Service jobs? States with the most job openings for Senior Customer Service jobs include:
Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Senior Customer Service Manager

Senior Customer Service Manager

ULINE

Athens, GA

$18.50 - $25.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Uline rating

8.3

Company rating: 8.3 out of 10

Uline

Based on 109 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,390 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 96%

    96% say their health insurance is affordable

    say their health insurance is affordable

  • 85%

    85% say they get enough training

    say they get enough training

Featured by Uline, based on 109 Breakroom Quiz responses from their frontline employees

Job description

Senior Customer Service Manager

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential.Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Relocation assistance is available for qualified candidates.

Position Responsibilities

  • Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.

  • Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.

  • Review daily and weekly reports to monitor performance metrics and make improvement recommendations.

  • Recruit, retain and motivate staff to ensure the highest levels of customer service.

  • Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

  • Bachelor's degree.

  • 5+ years of experience in customer service operations and or management.

  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

  • Effectively communicate with your team, colleagues, management and across other departments.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-TK1

#LI-GA001

(#IN-GAMANC)

#ZR-GACS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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