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Senior Customer Service Jobs in Delaware (NOW HIRING)

Forbes Advisor

Senior CRM Manager (Remote)

Wilmington, DE · On-site +1

We want to raise the bar for CRM at Forbes Advisor, and we're looking for a best-in-class Senior CR ... Adopt and iterate with AI tools and services to accelerate ideation, personalization, and campaign ...

Forbes Advisor

Senior CRM Manager (Remote)

Wilmington, DE · On-site +1

We want to raise the bar for CRM at Forbes Advisor, and we're looking for a best-in-class Senior CR ... Adopt and iterate with AI tools and services to accelerate ideation, personalization, and campaign ...

RMS Energy

Senior Field Service Technician

Dover, DE · Remote

We're looking for Senior Field Service Technicians with strong electrical expertise and leadership ... Interface directly with customers to provide updates, gather requirements, and ensure satisfaction

RMS ENERGY

Senior Field Service Technician

Dover, DE · On-site

We're looking for Senior Field Service Technicians with strong electrical expertise and leadership ... Interface directly with customers to provide updates, gather requirements, and ensure satisfaction

Senior Helpers Dover

Caregiver

Dover, DE · On-site

$15 - $16/hr

You enjoy customer service and communicating with clients * You want to help your community and make a difference in someone's life Who is Senior Helpers? Senior Care, Only Better. Senior Helpers ...

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All JobsCustomer Service JobsSenior Customer Service JobsSenior Customer Service Jobs in Delaware

Senior Customer Service information

See Delaware salary details

$12

$23

$35

How much do senior customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for senior customer service in Delaware is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are some common challenges Senior Customer Service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What does a Senior Customer Service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.
What are the most commonly searched types of Customer Service jobs in Delaware? The most popular types of Customer Service jobs in Delaware are:
What cities in Delaware are hiring for Senior Customer Service jobs? Cities in Delaware with the most Senior Customer Service job openings:
Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Delaware as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,036 per year, or $23.1 per hour.

Senior CRM Manager (Remote)

Forbes Advisor

Wilmington, DE • On-site, Remote

Full-time

Posted 19 days ago

Job description

At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance so they can make informed decisions they feel confident in and get back to doing the things they care about most.
We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor's global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.
We want to raise the bar for CRM at Forbes Advisor, and we're looking for a best-in-class Senior CRM Manager who pairs strategic and creative vision with hands-on delivery - building and owning lifecycle marketing campaigns across one or two of our verticals as individual contributor, while managing and developing a CRM Executive. This is a role for someone who wants to raise the bar and elevate the creativity, rigor, and impact of everything we ship across email, SMS, and beyond.
You'll set the strategy and bring it to life yourself, working alongside Product, Design, Data, Commercial, and the General Managers of your verticals. You'll own the campaigns that drive revenue and lifetime value in your vertical(s), and help shape the testing roadmap for the wider team in partnership with the Senior Director. As a hands-on leader, you'll also coach a CRM Executive - lifting their capability and setting the standard we expect from the team.
The person we're looking for is a self-starter who brings both strategic and creative vision. You're known for generating, critically assessing, and prioritizing new ideas based on their value, and for building test plans and roadmaps independently. You're not afraid to test, learn and iterate quickly - even when that means test and fail. You're an excellent communicator and stakeholder manager, highly organized, and you consistently deliver high-quality work to committed timescales while focusing on the most impactful opportunities.
This role reports to the Senior Director, CRM, and line manages one CRM Executive.
Key Responsibilities:
  • Strategy & Planning:
    • Collaborate with stakeholders to independently own, develop and implement comprehensive lifecycle strategies for your vertical(s), ensuring alignment with business objectives
    • Proactively share new ideas and campaign recommendations across lifecycle channels, focusing on growing lifetime value, upselling to existing customers, or cross-selling new products and services
    • Validate ideas before investing in them, pressure-testing whether a campaign is viable before starting work, and prioritizing accordingly
    • Segmentation and strategy expert who knows the end-to-end customer experience for your vertical(s) across all channels
    • Champion responsible use of customer data - asking not just whether we can use the data, but whether we should - with a firm commitment to data security, privacy, and relevance
  • Leadership & Team Development:
    • Manage, coach, and develop one CRM Executive - setting clear goals, giving regular feedback, and raising the quality of their output
    • Model best-in-class lifecycle marketing and help elevate the capability and standards of the wider CRM team
    • Act as a trusted expert for stakeholders across the business, communicating plans, progress, and results with clarity and confidence
  • Creativity & Innovation:
    • Set the creative vision and direction for full lifecycle communications across acquisition and retention, pushing beyond content refreshes to genuinely differentiate how we engage customers
    • Help form the department-level innovation and testing roadmap, turning ambitious ideas into experiments that move the numbers
    • Shape and brief new campaign concepts, partnering with our internal teams to bring them to life
    • Own the creative and brand standards and best practices, directing campaign visuals with our Design team to raise the quality of everything the team ships
    • Bring outside-in thinking - spotting trends, new channels, and competitor moves, and translating them into ideas we can test
    • Adopt and iterate with AI tools and services to accelerate ideation, personalization, and campaign production - testing where they can raise quality, speed, or impact
  • Execution & Delivery:
    • Develop realistic project timelines, communicate them clearly to stakeholders, and consistently deliver to committed deadlines
    • Build customer journeys, audience segments, and messaging templates within our customer engagement platform, Braze - working with product and engineering on any new data schema needs to bring campaigns to life
    • Can build customer journeys, audience segments, and messaging templates within our customer engagement platform, Braze
  • Analysis:
    • Responsible for achieving vertical-specific revenue & performance goals, outlined with CRM leadership
    • Optimizes their existing campaigns to achieve goal KPI's and above benchmark expectations
    • Can independently pull their reporting with our customer engagement platform and Tableau
    • Shares campaign-specific insights & trends regularly (test performed, weekly/monthly changes in performance)

Qualifications:
  • 5+ years of lifecycle/CRM experience, ideally gained in a D2C or comparison
  • Strong creative background with a track record of designing high-performing campaigns, paired with strategic thinking
  • Thrives collaborating across other departments and building relationships with key stakeholders
  • Experience managing, mentoring, or elevating more junior team members
  • A self-starter and excellent communicator, with proven stakeholder management and a track record of delivering to committed timescales
  • Nice to have: experience with Braze, or equivalent platform
  • Nice to have: experience working across multiple verticals or product categories

Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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