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Senior Customer Service Jobs in Ohio (NOW HIRING)

PCA

Senior Customer Service Representative

Newark, OH · On-site

$54K - $70K/yr

Senior Customer Service Representative The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding ...

pca

Senior Customer Service Representative

Newark, OH

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight ...

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All JobsCustomer Service JobsSenior Customer Service JobsSenior Customer Service Jobs in Ohio

Senior Customer Service information

See Ohio salary details

$11

$21

$33

How much do senior customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for senior customer service in Ohio is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.23 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Ohio?

The most popular types of Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Senior Customer Service jobs?

Cities in Ohio with the most Senior Customer Service job openings:

Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Ohio as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $45,628 per year, or $21.9 per hour.

Senior Customer Service Representative

Twinsburg, OH • On-site

The HC Companies
See more jobs at The HC Companiesexternal

$18 - $25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

The Senior Customer Service Representative is a key customer-facing role responsible for managing high-priority customer accounts, supporting order fulfillment from entry through delivery, and ensuring a high level of service, accuracy, and responsiveness. This position serves as the primary point of contact for assigned Platinum-level customers and acts as a critical link between the customer, customer service, operations, scheduling, load planning, and other internal teams.
In this role, the Senior Customer Service Representative will manage complex customer needs, monitor order status, identify potential service risks, and proactively communicate updates, constraints, and solutions. The position requires a strong understanding of customer expectations, supply chain processes, shipping schedules, order flow, and fulfillment requirements. The successful candidate will be able to anticipate issues before they impact the customer, resolve escalations quickly and professionally, and coordinate cross-functionally to support on-time, in-full delivery.
This role also plays an important part in driving process improvement and operational excellence within the customer service function. The Senior Customer Service Representative will help monitor key service metrics such as order accuracy, on-time delivery, customer response time, resolution time, and backlog management. This individual will be expected to recommend improvements to systems, workflows, communication processes, and reporting tools that improve efficiency, reduce errors, and enhance the overall customer experience.
The ideal candidate is a seasoned customer service professional with strong order management, supply chain, and problem-solving experience. This person should be highly organized, detail-oriented, comfortable managing multiple priorities, and capable of building strong relationships with both customers and internal partners.
Here's a simpler version you can use:
Job Qualifications

  • 10-15+ years of experience in customer service, supply chain, order management, or operations.
  • Experience working with key customer accounts and resolving customer issues.
  • Strong understanding of the order process from order entry through delivery.
  • Ability to work with internal teams such as operations, scheduling, load planning, and sales.
  • Strong communication, organization, and follow-up skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Experience using Microsoft Office, including Outlook, Word, and Excel.
  • Experience with CMS, SalesPad, ERP, or order management systems preferred.
  • Bachelor's degree preferred, or equivalent work experience.

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