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Senior Customer Service Jobs in Virginia (NOW HIRING)

BOWA

Senior Customer Service Technician

Mclean, VA

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

BOWA

Senior Customer Service Technician

Middleburg, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

RightHire, Inc.

Sr. Customer Service Rep

Woodbridge, VA · On-site

$19 - $26.25/hr

Company Description Right Hire Inc would like someone qualified Need to be a ery good customer serice rep. Qualifications * Bachelor's degree * 4 years of experience as a customer serice ...

RightHire, Inc.

Sr. Customer Service Rep

Woodbridge, VA

$19 - $26.25/hr

Company Description Right Hire Inc would like someone qualified Need to be a ery good customer serice rep. Qualifications * Bachelor's degree * 4 years of experience as a customer serice ...

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All JobsCustomer Service JobsSenior Customer Service JobsSenior Customer Service Jobs in Virginia

Senior Customer Service information

See Virginia salary details

$12

$22

$34

How much do senior customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for senior customer service in Virginia is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.24 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Virginia?

The most popular types of Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Senior Customer Service jobs?

Cities in Virginia with the most Senior Customer Service job openings:

Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,583 per year, or $22.9 per hour.

Senior Customer Service Representative

DIRECT TO FILM VIRGINIA LLC

Hampton, VA • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Senior Customer Service Representative
DTF Virginia – Hampton, VA (In-Person)

Pay & Benefits
$17.00–$22.00 per hour

  • Weekly pay
  • Health, Dental & Vision Insurance
  • 401(k)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Monday–Friday Schedule
  • No Nights or Weekends
Schedule
Monday–Friday | 9:00 AM – 5:00 PM

Join a Growing Company That Values Excellence
DTF Virginia is seeking a professional, dependable, and detail-oriented Senior Customer Service Representative to become a key member of our team.
This is more than a customer service position. You'll serve as a direct connection between our customers and production team, helping ensure every order is handled accurately, professionally, and efficiently.
We're looking for someone who takes pride in their work, communicates confidently, remains calm under pressure, and understands that exceptional customer service is critical to a company's success.
Responsibilities
  • Assist customers in person, by phone, and via email
  • Provide accurate and professional customer support
  • Help customers with print sizing, artwork requirements, and product selection
  • Review artwork for basic print readiness
  • Communicate with the production team using Outlook and Teams
  • Ensure order accuracy before production
  • Resolve customer concerns professionally and efficiently
What We're Looking For
  • Strong communication and customer service skills
  • High attention to detail
  • Professionalism and emotional maturity
  • Strong organizational and multitasking abilities
  • Ability to accept feedback and follow direction
  • Commitment to continuous learning as products, technology, and industry standards evolve
  • Dependable, accountable, and solution-oriented
Technical Skills
Experience with:
  • Microsoft Word
  • Microsoft Office Suite
  • Microsoft Outlook
  • Microsoft Teams
  • Basic Adobe Photoshop
Bilingual (English/Spanish) is a plus.

About DTF Virginia
DTF Virginia specializes in DTF, UV DTF, sublimation, and specialty transfer products. We are committed to quality, innovation, and exceptional customer service.
As our industry evolves, we continue to introduce new products and technologies. The ideal candidate is someone who enjoys learning, growing, and being part of a company that is constantly moving forward.
If you're looking for a stable career with growth opportunities and a company that values professionalism, we'd love to hear from you.
We print, you profit.