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Customer Service Assistant Jobs in Virginia (NOW HIRING)

Ontic

VA · On-site

$17.50 - $24.25/hr

As a Customer Service Assistant, you'll be one of the first points of contact for our customers. You'll answer questions, help resolve issues, provide accurate information, and make sure each ...

New

eCruit

Customer Service Assistant

Mclean, VA · On-site

$800 - $1.2K/wk

Answer customer questions and address concerns in a friendly and professional manner. * Assist customers with product knowledge, service options, and enrollment or sales processes. * Identify ...

Byrider

Service Assistant

Roanoke, VA

$14.75 - $19.50/hr

Schedule customer service appointments * Order parts * Order shop supplies & bill out accordingly * Complete service repair orders * Assist the Service Manager and General Manager Service Assistant ...

Byrider

Service Assistant

Roanoke, VA · On-site

$14.75 - $19.50/hr

Schedule customer service appointments * Order parts * Order shop supplies & bill out accordingly * Complete service repair orders * Assist the Service Manager and General Manager Service Assistant ...

Byrider

Service Assistant

Roanoke, VA · On-site

$14.75 - $19.50/hr

Schedule customer service appointments * Order parts * Order shop supplies & bill out accordingly * Complete service repair orders * Assist the Service Manager and General Manager Service Assistant ...

IHOP

Service Assistant

Sterling, VA · On-site

$15.25 - $20.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Leesburg, VA · On-site

$15.25 - $20.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Winchester, VA · On-site

$13.75 - $18.25/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Ashburn, VA · On-site

$15.25 - $20.50/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

IHOP

Service Assistant

Sterling, VA · On-site

$15 - $19.75/hr

SERVICE ASSISTANT IHOP Service Assistants will be responsible for courteously and cheerfully greeting/seating customers, answering the phone, taking/preparing To-Go orders, assist in delivering food ...

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Customer Service Assistant information

See Virginia salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service assistant in Virginia is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.64 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Virginia?

The most popular types of Customer Service jobs in Virginia are:

What are popular job titles related to Customer Service Assistant jobs in Virginia?

For Customer Service Assistant jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Virginia look for?

The top searched job categories for Customer Service Assistant jobs in Virginia are:

What cities in Virginia are hiring for Customer Service Assistant jobs?

Cities in Virginia with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Virginia as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,294 per year, or $19.9 per hour.

Customer Service Assistant

Classic Granite and Marble

Powhatan, VA • On-site

$16 - $22/hr

Other

Posted 4 days ago

Job description

Customer Service Assistant

Classic Granite and Marble has been in business for 19 years and is Virginia's largest and premier stone fabricator. We have a beautiful showroom that leads into our office spaces, and our fabrication facility and warehouse are also located onsite. We offer full time hours and benefits and we are conveniently located 6 minutes from Westchester Commons, in Powhatan, VA. We rely on our team members to provide exceptional white glove service to all of our customers. Teamwork is one our key success tools. If you are team oriented, customer focus, detailed, and ready for a new challenge, feel free to apply.

Job Summary

The Customer Service Assistant works with internal and external customers in support of Classic Granite and Marble's goal to be the best provider of custom stone. The Customer Service Assistant is a public facing role and can be involved in any aspect of a Classic Granite and Marble project.

Responsibilities And Duties

• Responding to customer service issues in a timely manner.

• Effectively communicating information to both internal and external customers.

• Maintaining accurate records and documenting all customer service activities and discussions.

• Send post installation surveys to customers.

• Liaison between customers and manufacturers for warranty claims.

• Create, distribute, and collect documents on behalf of Classic Granite & Marble.

• Perform follow up on open service tickets to ensure completion.

• Staying informed on installation and service methods to speak confidently with customers

• Participate in training new employees.

Skills

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Speaking - Talking to others to convey information effectively.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Active Learning - Understanding the implications of added information for both current and future problem-solving and decision-making.

• Empathy – Ability to understand a customer's concern and work towards a mutually beneficial solution.

• Coordination - Adjusting actions in relation to others' actions.

• Negotiation - Bringing others together and trying to reconcile differences. Strong ability

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Time Management - Managing one's own time and the time of others.

Qualifications

• Proficiency in Microsoft Office

• Understanding of mobile devices, cameras and or related applications

• Outstanding written and verbal communication skills.

• Excellent interpersonal skills.

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