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2Nd Shift Customer Service Jobs in Virginia (NOW HIRING)

Daikinapplied

Welder, 2nd Shift

Staunton, VA · On-site

$28/hr

Starting Wage : $28.00 + $2.30 shift differential for 2nd shift Shift : 2nd shift, Monday - Friday ... Tuition Reimbursement after 6 months of continuous service Work visa sponsorship is not available ...

Daikin Applied

Welder, 2nd Shift

Staunton, VA · On-site

$28/hr

Starting Wage : $28.00 + $2.30 shift differential for 2nd shift Shift : 2nd shift, Monday - Friday ... Tuition Reimbursement after 6 months of continuous service Work visa sponsorship is not available ...

Camrett Logistics Inc

Supervisor - 2nd Shift

Dublin, VA · On-site

$20 - $23/hr

Dublin, VA Shift: 2nd Shift | 4:00 PM - 12:30 AM Type: Full-Time | Competitive Pay | Growth ... meets customer demands and company goals. Minimum Qualifications: * High school diploma or ...

The Lee Group

Racker - 2nd Shift

Toano, VA · On-site

$16/hr

Racker Pay: $16.00/hour + $1.00/hour 2nd shift differential Shift: 2nd Shift, 2:00pm - 10:30pm ... We get it, our business and our customers. * We get it right! Work with us and we will put over 50 ...

The Lee Group

Racker - 2nd Shift

Toano, VA

$16/hr

Racker Pay: $16.00/hour + $1.00/hour 2nd shift differential Shift: 2nd Shift, 2:00pm - 10:30pm ... We get it, our business and our customers. * We get it right! Work with us and we will put over 50 ...

The Lee Group

Racker - 2nd Shift

Toano, VA · On-site

$16/hr

Racker Pay: $16.00/hour + $1.00/hour 2nd shift differential Shift: 2nd Shift, 2:00pm - 10:30pm ... We get it, our business and our customers. * We get it right! Work with us and we will put over 50 ...

Owens Corning

Maintenance 2nd shift

Stanley, VA · On-site

$27 - $29/hr

2nd Shift 4:00 PM-12:30AM BE PART OF OUR DIFFERENCE Owens Corning, global in scope - human in scale ... in production and customer service * Follow all operational and safety SOP's as written ...

Owens Corning

Maintenance 2nd shift

Stanley, VA · On-site

$27 - $29/hr

2nd Shift 4:00 PM-12:30AM BE PART OF OUR DIFFERENCE Owens Corning, global in scope - human in scale ... in production and customer service * Follow all operational and safety SOP's as written ...

Aerotek

Filler Operator - 2nd Shift

Newport News, VA · On-site

$20.50 - $21/hr

... customers every day. We're looking for dependable, detail-oriented individuals with machine ... About Aerotek Aerotek ® Inc. provides staffing and services solutions in manufacturing, logistics ...

kgs

2nd Shift Service Desk

Vienna, VA · On-site

2nd Shift Service Desk Kadiak LLC, a Koniag Government Services company, is seeking an experienced ... Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as ...

Koniag

2nd Shift Service Desk

Vienna, VA · On-site

2nd Shift Service Desk Kadiak LLC, a Koniag Government Services company, is seeking an experienced ... Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as ...

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All Jobs2Nd Shift Customer Service Jobs2Nd Shift Customer Service Jobs in Virginia

2Nd Shift Customer Service information

What is a 2nd shift customer service job?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd shift customer service representative?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.

What are some common challenges faced by 2nd shift customer service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are the most commonly searched types of Customer Service jobs in Virginia?

The most popular types of Customer Service jobs in Virginia are:

What cities in Virginia are hiring for 2Nd Shift Customer Service jobs?

Cities in Virginia with the most 2Nd Shift Customer Service job openings:

2Nd Shift Customer Service jobs near you
Infographic showing various 2Nd Shift Customer Service job openings in Virginia as of August 2026, with employment types broken down into 43% Full Time, 14% Part Time, 14% Temporary, and 29% Nights. Highlights an 100% In-person job distribution.

CSR / Dispatcher / 2nd Shift

Bramble Enterprises, LLC

Harrisonburg, VA • On-site

$15 - $20.25/hr

Part-time

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Job description

 
 
 
 
 

We are expanding and looking to add 2nd shift CSR's / Dispatchers to our team.  This shift consists of Sunday-Thursday from 1:00 PM to 9:30 PM.  

This top-performing individual will be based out of our Front Royal location, handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate.

This position will also require handling incoming and outgoing calls for sales and service. 

As a CSR/Dispatcher you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and can effectively manage various situations on a day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls professionally and courteously.
  • Scheduling appointments.
  • Complete work orders, return customer calls and respond to customer complaints.
  • Perform other duties as needed which may include cross-training in related positions.

Job Requirements:

  • Minimum TWO YEARS in customer service a must.
  • Must be able to work in an on-call rotation for weeknights and weekends during peak time.
  • Must be able to work in a fast pace and ever-changing environment.
  • Knowledge of Service Titan is a plus.
  • Strong written and verbal communication skills.  
  • Detail-oriented with strong data entry skills.
  • Positive Attitude.
  • Team player who can work independently.
  • Strong computer knowledge, including Microsoft Office.
  • Typing skills a plus.

Benefits:

  • Health Insurance - The Company pays 50% of the employee’s benefit after 30 days.
  • Eye and Dental Insurance - The Company pays 50% of the employee’s benefit after 30 days. 
  • AFLAC Supplemental insurance at employee expense (not required)
  • 401K with a Company Match of 3%
  • Paid Holidays: 5 per year
  • Up to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)
  • Short Term and Long Term Disability  - Company provided and paid for. 
  • 50K Life Insurance Policy - Company provided and paid for. 

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

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