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2Nd Shift Customer Service Jobs (NOW HIRING)

Planet Fitness

Second Shift Customer Service

Columbus, OH · On-site

$13/hr

Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ... Continual standing and walking during shift. * Continual talking in person or on the phone during ...

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2Nd Shift Customer Service information

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How much do 2nd shift customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for 2nd shift customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are some common challenges faced by 2nd Shift Customer Service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What are 2nd Shift Customer Service jobs?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd Shift Customer Service Representative, and why are they important?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.
More about 2Nd Shift Customer Service jobs
What cities are hiring for 2Nd Shift Customer Service jobs? Cities with the most 2Nd Shift Customer Service job openings:
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What job categories do people searching 2Nd Shift Customer Service jobs look for? The top searched job categories for 2Nd Shift Customer Service jobs are:
2Nd Shift Customer Service jobs near you

Customer Service Associate 2nd shift

Gibbs Oil Company

Colchester, CT

$14.50 - $20/hr

Other

Dental, Retirement, PTO

Posted 5 days ago

Job description

Gibbs Oil is seeking a reliable and friendly 2nd Shift Customer Service Associate!

As a 2nd Shift Customer Service Associate, you will be responsible for providing excellent customer service during the afternoon and evening hours. Your role includes operating the cash register, restocking merchandise, maintaining cleanliness inside and outside the store, and ensuring a positive shopping experience for all customers.

If you are organized, enjoy engaging with customers, and want to be a key part of a dynamic team, we encourage you to apply today!

Requirements

Requirements for the 2nd Shift Customer Service Associate:

  • Must be at least 18 years old.
  • Ability to work the 2nd shift hours, including weekends and holidays as needed.
  • Strong customer service and communication skills.
  • Ability to handle cash register transactions accurately.
  • Capable of maintaining store cleanliness and stocking duties.
  • Ability to stand for extended periods and lift up to 25 lbs.
  • Self-motivated and able to work with minimal supervision.
  • Team player with a positive attitude.

Benefits

Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time are available.

**A full time rule and waiting period may apply.

Apply