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2Nd Shift Customer Service Jobs (NOW HIRING)

Planet Fitness

Third Shift Customer Service

Hilliard, OH · On-site

$13.50/hr

Customer Service background preferred * A passion for fitness and health * Upbeat and positive ... Continual standing and walking during shift * Acknowledgement of members when maintaining the ...

Taco Bell

WEEKEND Shift Customer Service

Beckley, WV · On-site

$10/hr

Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training ... Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and ...

Chick-Fil-A

Morning Shift Customer Service

Mobile, AL · On-site

$12 - $16/hr

As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either ... 2nd mile service to every guest who visits our restaurant. At Chick-fil-A, the team member role is ...

Taco Bell

WEEKEND Shift Customer Service

Beckley, WV · On-site

$10/hr

Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training ... Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and ...

Taco Bell

WEEKEND Shift Customer Service

Beckley, WV

$10/hr

Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training ... Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and ...

Taco Bell

WEEKEND Shift Customer Service

Mount Hope, WV · On-site

$10/hr

Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training ... Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and ...

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How much do 2nd shift customer service jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for 2nd shift customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are some common challenges faced by 2nd Shift Customer Service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What jobs pay 4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree often include roles such as experienced sales managers, real estate brokers, or certain skilled trades like electricians or plumbers with significant experience. These positions typically require strong skills, certifications, or licenses, and often involve commission, bonuses, or high hourly rates, especially in sales or specialized trades.

What are 2nd Shift Customer Service jobs?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What is a second shift role?

A second shift role typically refers to a work schedule that starts in the late afternoon or evening and ends at night, often from around 3 or 4 PM to 11 PM or midnight. In customer service positions, this shift allows employees to provide support during evening hours when customer demand is high, and may require adaptability to different work environments and tools like call center software.

What are the key skills and qualifications needed to thrive as a 2nd Shift Customer Service Representative, and why are they important?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.

How to make 2000 a week working from home?

A 2nd shift customer service role typically pays hourly, and earning $2000 weekly would require working approximately 40 hours at a high hourly rate or additional shifts. Increasing income may involve gaining specialized skills, working overtime, or taking on multiple roles, but most customer service jobs have standard pay rates that may not reach this level without extra hours or bonuses.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance and technology. These positions typically require advanced skills, certifications, and experience, and can offer salaries significantly higher than entry-level customer service jobs.
More about 2Nd Shift Customer Service jobs
What cities are hiring for 2Nd Shift Customer Service jobs? Cities with the most 2Nd Shift Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
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What job categories do people searching 2Nd Shift Customer Service jobs look for? The top searched job categories for 2Nd Shift Customer Service jobs are:
2Nd Shift Customer Service jobs near you
2nd Shift - Customer Compliance Representative

2nd Shift - Customer Compliance Representative

BAE Systems USA

Fort Wayne, IN • On-site

$53K - $90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

BAE Systems rating

8.5

Company rating: 8.5 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

5th of 46 rated military and defense

Job description

Job Description The Compliance Review Specialist serves as a critical link between customer requirements and operational execution within the Aftermarket Service Center. This role, within the Program Management Organization, is responsible for ensuring that all product repair requirements strictly adhere to customer purchase orders, contracts, and regulatory mandates. By blending technical compliance oversight with customer service excellence, Successful candidates ensure that deliverables meet all quality and contractual standards while supporting the Customer Service Manager (CSM) in maintaining high levels of customer satisfaction and business growth.
Key Responsibilities:
  • Compliance & Contract Acceptance: Review customer and product repair requirements daily to ensure absolute compliance with purchase orders, contracts, and command media procedures.
  • Customer Interface & Support: Serve as a secondary point of contact for customer accounts, providing transparent communication regarding receipt status for repairs.
  • VAS Growth Driver: Proactively identify and execute Value Added Services (VAS) opportunities across both Services and Spares portfolios; leverage the compliance review process to propose strategic enhancements that drive business growth and optimize customer lifecycle support.
  • Cross-Functional Problem Solving: Analyze complex customer issues and coordinate with Operations, Quality, and Engineering to implement creative, systemic corrective actions.
  • Technical Documentation: Interpret technical specifications, standards, and component manufacturing manuals to ensure all work scopes align with FAA and military aerospace standards.
  • Business Support: Assist the Customer Service Manager in developing work scopes, facilitating customer account management, and supporting AOG (Aircraft on Ground) emergency requirements.
Required Education, Experience, & Skills
  • Drug Free: Acceptance into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program with random testing
  • Education: High School Diploma with 1+ years of relevant work experience in a regulated manufacturing or aerospace environment.
  • Compliance Mindset: Proven ability to follow and interpret command media procedures and strict regulatory policies.
  • Problem Solving: Demonstrated ability to solve complex problems and implement systemic corrective actions.
  • Communication: Strong interpersonal and communication skills, with the ability to coordinate effectively across internal teams and external customers.
  • Organization: Ability to manage multiple tasks and prioritize activities in a fast-paced team environment.
  • Regulatory Requirement: Willingness to enter the FAA-mandated Anti-Drug and Alcohol Program and undergo random screening.
Preferred Education, Experience, & Skills
  • Education: Associate’s degree in Business, or a Technical field.
  • Industry Experience: Previous experience with government contracting agencies, Airline/MRO procurement, or Aftermarket Repair Stations.
  • Technical Proficiency: Experience using ERP systems and proficiency with MS Office Products.
  • Process Improvement: Certification or practical experience in Lean Manufacturing or Six Sigma.
  • Domain Knowledge: Technical understanding of electronic components and BAE Systems product applications, including knowledge of Military and FAA standards.

Pay Information
Full-Time Salary Range: $53122 - $90306
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

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