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2Nd Shift Customer Service Jobs (NOW HIRING)

Summit Careers Inc

Customer/Service Marketing

Cranston, RI · On-site

$19.50 - $21.50/hr

We have an immediate opening for 1st Shift Customer Service Representatives: Responsibilities of the 1st Shift Customer Service Representative: * Process email/phone correspondence * Maintain ...

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How much do 2nd shift customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for 2nd shift customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 2nd shift customer service job?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd shift customer service representative?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.

What are some common challenges faced by 2nd shift customer service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

More about 2Nd Shift Customer Service jobs

What cities are hiring for 2Nd Shift Customer Service jobs?

Cities with the most 2Nd Shift Customer Service job openings:

What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most 2Nd Shift Customer Service jobs?

States with the most job openings for 2Nd Shift Customer Service jobs include:

What are popular job titles related to 2Nd Shift Customer Service jobs?

For 2Nd Shift Customer Service jobs, the most frequently searched job titles are:

2Nd Shift Customer Service jobs near you
Infographic showing various 2Nd Shift Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative- 2nd Shift

Groveport, OH

ODW Logistics Inc
Transportation and Warehousing • 501 - 1,000 employees
Learn more about ODW Logistics Incexternal

$15.25 - $20.50/hr

Other

Re-posted 10 days ago

Key responsibilities

  • Process and monitor shipping and receiving transactions and documentation

  • Communicate effectively with transportation, management, co-workers, and customers

  • Research, resolve, and communicate customer, inventory, order, and inbounds discrepancies

ODW Logistics rating

6.6

Company rating: 6.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

The Warehouse Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, employees and customers.

ESSENTIAL RESPONSIBILITIES for Warehouse Customer Service 2nd shift:                                

  • Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
  • Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
  • Manage customer information using Warehouse Management System and Microsoft Office tools
  • Monitor damaged and/or on-hold product, notify vendors and work with OFRs
  • Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
  • Research, resolve and communicate customer, inventory, order and inbounds discrepancies
  • Complete daily and/or monthly customer reporting documentation
  • All other duties as assigned

MINIMUM QUALIFICATIONS

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

  • 1 – 2+ years of customer service or related experience preferred
  • High School diploma or equivalent education/work experience preferred
  • Proficiency in Microsoft Office tools, data entry and internet application experience preferred
  • Previous experience with Warehouse Management System (AS400) preferred

 Capabilities

  • Ability to work in a fast-paced, team-oriented environment
  • Excellent verbal and written communication skills
  • Patience and adaptability
  • Conflict resolution and technical proficiency
  • Problem-solving and time management skills

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

  • Hear, read and comprehend, write and communicate
  • Continuously sit, type and perform repetitive wrist motion
  • Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
  • Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 OUR VALUES

 Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

 Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

 EXPERIENCE FULFILLMENT AT ODW LOGISTICS.

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