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2Nd Shift Customer Service Jobs (NOW HIRING)

Penske

Customer Service Associate- 2nd Shift

Obetz, OH · On-site

$22/hr

... 2nd Shift - $21.00 per hour plus $1.00 Shift Differential, totaling $22.00 per hour Major Responsibilities: Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service ...

Planet Fitness

Third Shift Customer Service

Columbus, OH · On-site

$13.50/hr

Customer Service background preferred * A passion for fitness and health * Upbeat and positive ... Continual standing and walking during shift * Acknowledgement of members when maintaining the ...

Chick-fil-A

Morning Shift Customer Service

Mobile, AL · On-site

$12 - $16/hr

As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either ... 2nd mile service to every guest who visits our restaurant. At Chick-fil-A, the team member role is ...

Planet Fitness

Third Shift Customer Service

Columbus, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a ... Continual standing and walking during shift * Continual talking in person with members and ...

Taco Bell

WEEKEND Shift Customer Service

Beckley, WV · On-site

$10/hr

Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training ... Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and ...

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Taco Bell

WEEKEND Shift Customer Service

Beckley, WV · On-site

$10/hr

Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training ... Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and ...

Taco Bell

WEEKEND Shift Customer Service

Beckley, WV

$10/hr

Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training ... Early Access to New Menu Items The successful Customer Service Crew Member is able to: * Greet and ...

Synchrony Pharmacy Columbus

Customer Care Rep

Hilliard, OH · On-site

$15.25 - $20.50/hr

Responsibilities 2nd Shift Customer Care rep * This position requires good phone etiquette ... Customer service skills * Telephone etiquette skills * Able to sit for long periods of time

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2Nd Shift Customer Service information

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How much do 2nd shift customer service jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for 2nd shift customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are some common challenges faced by 2nd Shift Customer Service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What jobs pay 4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree often include roles such as experienced sales managers, real estate brokers, or certain skilled trades like electricians or plumbers with significant experience. These positions typically require strong skills, certifications, or licenses, and often involve commission, bonuses, or high hourly rates, especially in sales or specialized trades.

What are 2nd Shift Customer Service jobs?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What is a second shift role?

A second shift role typically refers to a work schedule that starts in the late afternoon or evening and ends at night, often from around 3 or 4 PM to 11 PM or midnight. In customer service positions, this shift allows employees to provide support during evening hours when customer demand is high, and may require adaptability to different work environments and tools like call center software.

What are the key skills and qualifications needed to thrive as a 2nd Shift Customer Service Representative, and why are they important?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.

How to make 2000 a week working from home?

A 2nd shift customer service role typically pays hourly, and earning $2000 weekly would require working approximately 40 hours at a high hourly rate or additional shifts. Increasing income may involve gaining specialized skills, working overtime, or taking on multiple roles, but most customer service jobs have standard pay rates that may not reach this level without extra hours or bonuses.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance and technology. These positions typically require advanced skills, certifications, and experience, and can offer salaries significantly higher than entry-level customer service jobs.
More about 2Nd Shift Customer Service jobs
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2Nd Shift Customer Service jobs near you
Customer Service Associate- 2nd Shift

Customer Service Associate- 2nd Shift

Penske

Obetz, OH • On-site

$22/hr

Full-time

Posted 2 hours ago

Job description

Position Summary: 
Penske Logistics is passionate about people, and currently has an opening for a Customer Service Associate.  Apply your solid communication and problem solving skills to respond to requests, problems, and special needs, which can extend to our global customer base.  As a key player supporting our supply chain network, this position monitors part inventory levels and delivery schedules to assure timely delivery of materials and products to our customer locations and manages time sensitive information to ensure data accuracy in the customer's and/or Penske's inventory systems.
 
 This is a new operation located in Obetz, OH. 
 
Schedule: 
Monday - Friday 2nd Shift - 12:00 PM to 8:00 PM
 
Compensation:
2nd Shift - $21.00 per hour plus $1.00 Shift Differential, totaling $22.00 per hour  
 
Major Responsibilities: 
Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking. Maintenance and distribution of order sheets, daily interface with pickers, assist with picker coverage of vacation and overflow freight
Various office and administrative duties, which may include handling shipping documents, office supplies, maintaining database and miscellaneous reporting
Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log. 
Liaison for internal customer support
Data entry and record processing in variety of WMS and MRP systems.
Provides direction when discrepancies are found
Weigh or count items for distribution within plant to ensure conformance to company standards (as applicable)
Read work orders or receive oral instructions to determine work assignments
Communicate with associates from other shifts
Complete daily logs
Work with customer to resolve stock shortages
Identify cost savings opportunities for the customer
Track shipments to ensure shipment deadlines are met.
Work with suppliers to correct part/shipment issues
Other projects and tasks as assigned by supervisor
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Qualifications:
At least 1 year of warehousing/material-handling experience required
High school diploma or GED equivalent required
Ability to work independently, customer service, dealing with others, multi-tasking skills, organizational skills, team player, flexibility required, verbal & written communication skills, excellent with numbers and time management, strong problem-solving skills required
Advanced computer skills including Excel and Outlook required
Must also be able to learn and regularly operate multiple company and customer owned Warehouse Management System (WMS) and or MRP systems.
Ability to work in warehouse non-climate-controlled conditions required
Willingness to travel as necessary, work the required schedule, work at the specific location
Shift may vary based on customer operations
Complete Penske employment application and submit to a reference verification (to include past employment and education)
 
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to remember and understand certain instructions, guidelines or other information. The associate must be able to see and verbally communicate. 
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
-While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 23kg and occasionally lift and/or move up to 45kg.
 
Penske is committed to the principle of equity in employment.

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