Senior Customer Service Jobs in Silver Spring, MD

NVIDIA is expanding its presence in the U.S. federal government market with a dedicated focus on ensuring mission-critical AI deployments succeed. As we deliver our AI portfolio, including NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI containers, into secure, classified, and air-gapped federal environments, we need experienced professionals who can sit alongside our customers and make sure that technology translates into real mission outcomes.

We are seeking a Senior Customer Success Manager with deep federal market expertise, a strong background in enterprise software adoption within government environments, and an active Top Secret security clearance. This is not a sales role. This role is about being the long-term partner our federal customers rely on, guiding them from deployment through full adoption, helping them realize the value of NVIDIA's AI portfolio, and ensuring they have everything they need to succeed in some of the most complex and consequential computing environments in the world.

This position requires a Active Top Secret (TS) security clearance; TS/SCI preferred.

What You'll Be Doing:

• Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers, acting as their trusted advisor throughout the full customer lifecycle.

• Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities, technical environment, and operational goals.

• Lead regular Executive Business Reviews and agency-level health check-ins, presenting adoption trends, value metrics, and forward-looking roadmap alignment.

• Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments, particularly within classified, air-gapped, and IL4/IL5/IL6 environments.

• Identify and proactively manage customer health risks, coordinating internal escalation paths with technical, product, and leadership teams when needed.

• Partner closely with federal system integrators, OEM partners, and prime contractors to support smooth deployment and ongoing enablement.

• Serve as the voice of the customer internally, translating field observations and agency feedback into actionable input for NVIDIA's product, engineering, and federal go-to-market teams.

• Support renewal readiness by ensuring customers are achieving their defined success metrics well in advance of contract milestones.

What We Need to See:

• 12+ years of Customer Success, technical account management, or professional services experience supporting U.S. federal government customers, with demonstrated impact on adoption, retention, and customer outcomes.

• BS degree or equivalent experience

• Experience supporting software deployments in classified, air-gapped, or mission-critical environments, with a working understanding of what it takes to operationalize enterprise software in those constraints.

• Familiarity with federal compliance and security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53.

• Strong executive communication and relationship management skills, equally comfortable running a QBR with a program director as working through a technical deployment issue with an infrastructure team.

• Understanding of federal procurement processes, contracting vehicles (GSA Schedule, SEWP, IDIQs), and budget cycles as they relate to software adoption and renewal planning.

• Proven ability to manage complex, multi-stakeholder relationships across agencies, mission owners, and federal system integrators.

• Experience with AI, HPC, or advanced software platforms, enough to have an informed technical conversation and know when to bring in the right experts.

Ways to Stand Out from the Crowd:

• TS/SCI clearance with full-scope polygraph. Ability travel 25-40% of time

• Established relationships within key DoD components, the intelligence community, or civilian agencies with active AI modernization programs.

• Experience helping federal customers adopt containerized AI workloads, MLOps platforms, or GPU-accelerated computing at scale.

• Familiarity with NVIDIA technologies and the specific challenges of deploying AI in secure government environments.

• Background in mission-area use cases such as digital twin/simulation (Omniverse), geospatial intelligence, signals processing, or autonomous systems.

Be part of a company that is helping define what AI looks like in national security and government service delivery. Your work will directly influence how mission-critical agencies adopt and operationalize transformative technology, not at the proof-of-concept stage, but at production scale. You will collaborate with world-class engineers, researchers, and federal partners, and you will have the full weight of NVIDIA's resources behind you in supporting your customers. NVIDIA offers competitive compensation, equity, and benefits, and is widely considered one of the technology industry's most desirable employers.

Your cash compensation will be determined based on your location, experience and the pay of employees in similar positions with 85% paid through base salary and 15% variable compensation. The cash compensation range is 224,000 USD - 356,500 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until July 6, 2026.

This posting is for an existing vacancy. 

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.