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Online Customer Service Rep Jobs in Silver Spring, MD

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Carroll Motor Fuels

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Hot Job Store 32 - Fulton, MD 20759 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Silver Spring, MD

Online Customer Service Rep information

See Silver Spring, MD salary details

$10

$19

$27

How much do online customer service rep jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for online customer service rep in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

What are the most commonly searched types of Customer Service Rep jobs in Silver Spring, MD? The most popular types of Customer Service Rep jobs in Silver Spring, MD are:
What are popular job titles related to Online Customer Service Rep jobs in Silver Spring, MD? For Online Customer Service Rep jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Silver Spring, MD look for? The top searched job categories for Online Customer Service Rep jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Online Customer Service Rep jobs? Cities near Silver Spring, MD with the most Online Customer Service Rep job openings:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Customer Service Rep - Automotive BDC

Jerry's Ford Leesburg

Leesburg, VA • On-site

$16.25 - $21/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

Job Description

Jerry's Auto Group has an available position at our Leesburg Ford location for an energetic Internet / BDC Representative. The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team.

This growth requires adding the right people to ensure the continued success of our Sales Department. We are seeking a few select candidates to join our team as valuable members.

Previous online Customer Service or Business Development Center (BDC) experience is required

Our Sales Management Team works closely with our Internet / BDC Representatives to ensure the success of every member of the team, by providing ongoing one-on-one mentoring, coaching and training.

Qualifications:

  • Minimum of 1 year of experience in online Customer Service Representative or Business Development Center (BDC) position.
  • Automotive dealership experience is not required.
  • Superior communication skills, both oral and written
  • Ability to compose compelling, call-to-action emails to drive customer interest in engaging further communications.
  • Must be detail-oriented
  • A strong email and phone presence is necessary
  • Exceptional leadership skills
  • Outstanding organizational skills
  • Working rotating shifts with some weekend shifts as necessary.
  • Ability to stay strong and calm in a stressful environment; must thrive under pressure

WE OFFER:

  • A very competitive pay plan
  • Ongoing professional training
  • Flexible scheduling
  • Medical & Dental
  • 401(k) Retirement
  • Paid Vacation

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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