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Customer Service Rep Entry Level Jobs in Silver Spring, MD

Sila Services

Customer Service Representative

Sterling, VA

$15.75 - $21.50/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

DLM

Customer Service Representative

Baltimore, MD · On-site

$24 - $27/hr

About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer ...

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$18 - $20/hr

If so, we have an immediate opening for a Customer Service Representative at United Air Temp! United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Entry Level JobsCustomer Service Rep Entry Level Jobs in Silver Spring, MD

Customer Service Rep Entry Level information

See Silver Spring, MD salary details

$10

$19

$27

How much do customer service rep entry level jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service rep entry level in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does a Customer Service Rep Entry Level do?

A Customer Service Rep Entry Level is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, and are expected to maintain a positive and professional attitude. Entry-level representatives often receive training to help them effectively communicate with customers and manage common concerns. This role is a great starting point for those looking to build experience in customer service and develop valuable communication skills.

What are some typical challenges faced by entry-level customer service representatives, and how can they be managed?

Entry-level customer service representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning to use new software systems. To manage these challenges, it's important to stay organized, actively listen to customers, and seek support from supervisors or experienced team members when needed. Many companies provide comprehensive training and ongoing coaching, which helps new reps build confidence and develop effective problem-solving skills in a fast-paced environment.

What is the difference between Customer Service Rep Entry Level vs Customer Support Specialist?

AspectCustomer Service Rep Entry LevelCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical or product knowledge often preferred
Work EnvironmentCall centers, retail, or office settingsTechnical support centers, online chat, or help desks
Employer & Industry UsageRetail, telecommunications, bankingIT, software, technology companies
Common Search & Comparison IntentEntry-level customer service rolesTechnical or specialized customer support roles

While both roles involve assisting customers, Customer Service Rep Entry Level focuses on general customer interactions, often in retail or call centers. Customer Support Specialist typically requires more technical knowledge and handles complex issues, often in tech industries. The choice depends on your skills and career goals in customer service or technical support.

What are the key skills and qualifications needed to thrive as a Customer Service Rep Entry Level, and why are they important?

To thrive as a Customer Service Rep Entry Level, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and phone systems is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities enable effective resolution of customer issues and contribute to overall customer satisfaction and loyalty.
What are the most commonly searched types of Customer Service Rep jobs in Silver Spring, MD? The most popular types of Customer Service Rep jobs in Silver Spring, MD are:
What are popular job titles related to Customer Service Rep Entry Level jobs in Silver Spring, MD? For Customer Service Rep Entry Level jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep Entry Level jobs in Silver Spring, MD look for? The top searched job categories for Customer Service Rep Entry Level jobs in Silver Spring, MD are:
Customer Service Rep Entry Level jobs near you
Infographic showing various Customer Service Rep Entry Level job openings in Silver Spring, MD as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.
Customer Service Representative - Entry Level

Customer Service Representative - Entry Level

GEM

Springfield, VA • On-site

$700 - $1K/wk

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

We're a growing event marketing and fundraising organization seeking motivated individuals to join our team as Entry-Level Customer Service Representatives. Immediate openings are available.

This opportunity is ideal for candidates interested in building a career in:

  • Customer Service
  • Event Marketing
  • Fundraising & Nonprofit Support
  • Community Outreach
  • Public Engagement
  • Brand Promotions

No experience is required. We provide paid training, mentorship, and professional development to help you succeed and advance within our organization.

Why Join Us?
  • No experience necessary — paid training provided
  • Hands-on experience at live events and community campaigns
  • Work alongside nonprofit and charity partners
  • Develop customer service, fundraising, and event marketing skills
  • Clear opportunities for career growth and leadership advancement
Key Responsibilities
  • Engage with attendees at live events, promotional campaigns, and community outreach programs
  • Deliver friendly, professional customer service to guests, donors, and participants
  • Share information about fundraising campaigns and community initiatives
  • Answer questions and support public engagement efforts
  • Assist with event setup, logistics, and on-site operations
  • Build positive relationships with community members and supporters
  • Maintain a welcoming, energetic, and professional environment
Qualifications

We are looking for individuals who are:

  • Outgoing and comfortable interacting with the public
  • Strong communicators with excellent interpersonal skills
  • Positive, coachable, and eager to learn
  • Reliable, professional, and team-oriented
  • Available for immediate full-time employment
No Experience Required

Candidates with backgrounds in retail, hospitality, customer service, sales, promotions, or other customer-facing roles are encouraged to apply, though no previous experience is necessary.

What We Offer
  • Immediate full-time opportunities
  • Paid training and ongoing mentorship
  • Weekly pay plus performance-based bonuses
  • Medical, Dental, and Vision benefits
  • Career advancement and leadership development opportunities
  • Hands-on experience in event marketing and fundraising
  • Supportive, team-focused work environment
Launch Your Career

This is an excellent opportunity to gain real-world experience in customer service, event marketing, fundraising, and community outreach while making a meaningful impact.

Apply today for immediate consideration and take the next step in your professional growth.