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Customer Service Rep Entry Level Jobs in Silver Spring, MD

High's

Customer Service Representative

Mount Airy, MD

$15.25 - $21/hr

Customer Service Representative Store 78 - Mt Airy, MD 21771 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Odenton, MD

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$18 - $20/hr

If so, we have an immediate opening for a Customer Service Representative at United Air Temp! United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United ...

High's

Customer Service Representative

Cooksville, MD

$16.25 - $22/hr

Customer Service Representative Store 25 - Cooksville, MD 21723 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Lisbon, MD

$17.50 - $24/hr

Customer Service Representative Store 38 - Lisbon, MD 21765 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description ...

High's

Customer Service Representative

Fulton, MD

$15.75 - $21.25/hr

Customer Service Representative Store 32 - Fulton, MD Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description Job ...

High's

Customer Service Representative

Halethorpe, MD

$15.75 - $21.25/hr

Customer Service Representative Store 18 - Arbutus, MD 21229 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Gambrills, MD

$15.50 - $21.25/hr

Customer Service Representative Store 54 - Millersville, MD 21108 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Baltimore, MD

$16 - $21.50/hr

Customer Service Representative Store 131 - Baltimore, MD 21212 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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Customer Service Rep Entry Level information

See Silver Spring, MD salary details

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$19

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How much do customer service rep entry level jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service rep entry level in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does a Customer Service Rep Entry Level do?

A Customer Service Rep Entry Level is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, and are expected to maintain a positive and professional attitude. Entry-level representatives often receive training to help them effectively communicate with customers and manage common concerns. This role is a great starting point for those looking to build experience in customer service and develop valuable communication skills.

What are some typical challenges faced by entry-level customer service representatives, and how can they be managed?

Entry-level customer service representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning to use new software systems. To manage these challenges, it's important to stay organized, actively listen to customers, and seek support from supervisors or experienced team members when needed. Many companies provide comprehensive training and ongoing coaching, which helps new reps build confidence and develop effective problem-solving skills in a fast-paced environment.

What is the difference between Customer Service Rep Entry Level vs Customer Support Specialist?

AspectCustomer Service Rep Entry LevelCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical or product knowledge often preferred
Work EnvironmentCall centers, retail, or office settingsTechnical support centers, online chat, or help desks
Employer & Industry UsageRetail, telecommunications, bankingIT, software, technology companies
Common Search & Comparison IntentEntry-level customer service rolesTechnical or specialized customer support roles

While both roles involve assisting customers, Customer Service Rep Entry Level focuses on general customer interactions, often in retail or call centers. Customer Support Specialist typically requires more technical knowledge and handles complex issues, often in tech industries. The choice depends on your skills and career goals in customer service or technical support.

What are the key skills and qualifications needed to thrive as a Customer Service Rep Entry Level, and why are they important?

To thrive as a Customer Service Rep Entry Level, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and phone systems is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities enable effective resolution of customer issues and contribute to overall customer satisfaction and loyalty.
What are the most commonly searched types of Customer Service Rep jobs in Silver Spring, MD? The most popular types of Customer Service Rep jobs in Silver Spring, MD are:
What are popular job titles related to Customer Service Rep Entry Level jobs in Silver Spring, MD? For Customer Service Rep Entry Level jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep Entry Level jobs in Silver Spring, MD look for? The top searched job categories for Customer Service Rep Entry Level jobs in Silver Spring, MD are:
Customer Service Rep Entry Level jobs near you
Infographic showing various Customer Service Rep Entry Level job openings in Silver Spring, MD as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.
Customer Service Representative

Customer Service Representative

High's

Mount Airy, MD

$15.25 - $21/hr

Other

Posted yesterday

Job description

Customer Service Representative

Store 78 - Mt Airy, MD 21771

Overview

Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales

Description

Job Summary: The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities:

  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Respond to all customer requests in a timely manner.
  • Support and follow all safety and security initiatives.
  • Ensure proper cash handling with the operations of the POS and cash bank procedures.
  • Adhere to all store operations procedures, policies and guidelines.
  • Properly execute up-selling initiatives and provide a value to the customer.
  • Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
  • Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
  • Effectively communicate with store management and team members.
  • Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
  • Adhere to all Food Service Program procedures, standards and sanitation requirements.

#cashier#retail#INDM

Qualifications

Minimum Knowledge, Skills and Abilities:

  • Must be at least 16 years old
  • Strong focus on customer service and working with people
  • Strong commitment to teamwork
  • Strong communication skills, including the ability to professionally communicate verbally to customers
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
  • Flexible and adaptable to change
  • Ability to handle difficult situations professionally
  • Ability to lift up to 50 lbs.
  • Reliable transportation
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

  • Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations

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