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Customer Service Rep Entry Level Jobs in Silver Spring, MD

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Carroll Motor Fuels

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Store 32 - Fulton, MD Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description The ...

High's

Customer Service Representative

Mount Airy, MD · On-site

$15.25 - $21/hr

Customer Service Representative Hot Job Store 78 - Mt Airy, MD 21771 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Carroll Motor Fuels

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

Customer Service Representative Store 38 - Lisbon, MD 21765 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description ...

High's

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Hot Job Store 32 - Fulton, MD Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

Customer Service Representative Hot Job Store 38 - Lisbon, MD 21765 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Customer Service Representative Store 131 - Baltimore, MD 21212 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

United Air Temp

Customer Service Representative

Lorton, VA · On-site

$20/hr

If so, we have an immediate opening for a Customer Service Representative at United Air Temp! United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United ...

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Kennedy Services

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Customer Service Representative A reputable loan portfolio servicing agency has an immediate career opportunity for an experienced Customer Service Rep to join their Baltimore team. Responsibilities ...

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All JobsCustomer Service Rep Entry Level JobsCustomer Service Rep Entry Level Jobs in Silver Spring, MD

Customer Service Rep Entry Level information

See Silver Spring, MD salary details

$10

$19

$27

How much do customer service rep entry level jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer service rep entry level in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Entry-level customer service representative roles typically do not pay $4,000 a week; however, high-paying sales positions, such as insurance or real estate agents, can reach that level with commissions. Skilled trades like certain construction or electrical work may also offer high weekly earnings without a degree, especially with experience and certifications. These roles often require strong communication skills, certifications, or licensing rather than formal degrees.

What does a Customer Service Rep Entry Level do?

A Customer Service Rep Entry Level is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, or chat, and are expected to maintain a positive and professional attitude. Entry-level representatives often receive training to help them effectively communicate with customers and manage common concerns. This role is a great starting point for those looking to build experience in customer service and develop valuable communication skills.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a positive attitude, and basic computer proficiency. Relevant experience or a high school diploma is often preferred, and some employers may require training on specific customer service tools or software. Applying to entry-level positions, preparing a clear resume, and demonstrating problem-solving abilities can improve chances of hiring.

What are some typical challenges faced by entry-level customer service representatives, and how can they be managed?

Entry-level customer service representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning to use new software systems. To manage these challenges, it's important to stay organized, actively listen to customers, and seek support from supervisors or experienced team members when needed. Many companies provide comprehensive training and ongoing coaching, which helps new reps build confidence and develop effective problem-solving skills in a fast-paced environment.

What is the difference between Customer Service Rep Entry Level vs Customer Support Specialist?

AspectCustomer Service Rep Entry LevelCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; additional technical or product knowledge often preferred
Work EnvironmentCall centers, retail, or office settingsTechnical support centers, online chat, or help desks
Employer & Industry UsageRetail, telecommunications, bankingIT, software, technology companies
Common Search & Comparison IntentEntry-level customer service rolesTechnical or specialized customer support roles

While both roles involve assisting customers, Customer Service Rep Entry Level focuses on general customer interactions, often in retail or call centers. Customer Support Specialist typically requires more technical knowledge and handles complex issues, often in tech industries. The choice depends on your skills and career goals in customer service or technical support.

What are the key skills and qualifications needed to thrive as a Customer Service Rep Entry Level, and why are they important?

To thrive as a Customer Service Rep Entry Level, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and phone systems is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities enable effective resolution of customer issues and contribute to overall customer satisfaction and loyalty.

How to make 2000 a week working from home?

A customer service representative working from home can potentially earn $2,000 weekly by handling high call volumes, working multiple shifts, or taking on additional part-time roles. Developing strong communication skills, gaining experience, and using tools like CRM software can help increase earning potential, but achieving this level of income typically requires consistent effort and possibly working overtime or multiple jobs.

Can you have customer service skills with no experience?

Customer Service Representative entry-level roles often do not require prior experience, as they focus on interpersonal skills, communication, and problem-solving abilities. Employers may provide training on company-specific tools and procedures, making soft skills more important than experience for starting in this role.
What are the most commonly searched types of Customer Service Rep jobs in Silver Spring, MD? The most popular types of Customer Service Rep jobs in Silver Spring, MD are:
What are popular job titles related to Customer Service Rep Entry Level jobs in Silver Spring, MD? For Customer Service Rep Entry Level jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep Entry Level jobs in Silver Spring, MD look for? The top searched job categories for Customer Service Rep Entry Level jobs in Silver Spring, MD are:
Customer Service Rep Entry Level jobs near you
Infographic showing various Customer Service Rep Entry Level job openings in Silver Spring, MD as of June 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.
Customer Service Representative

Customer Service Representative

Vellum Mortgage

Fairfax, VA • On-site

$18 - $25/hr

Other

Posted 2 days ago

Job description

Job Description- Customer Service Representative
Position Overview
The Customer Service Representative will work directly with the Post Closing team, managing collateral and final documents while serving as a primary point of contact for borrowers and business partners. This role combines document processing, loan delivery, and customer service responsibilities, including proactive borrower outreach, responding to inquiries, and supporting interim servicing activities. The ideal candidate will possess strong organizational skills, attention to detail, and excellent communication abilities. This position offers an opportunity to build a career in the mortgage industry while developing expertise in post-closing operations and customer relations.
Position Requirements

  • Experience: Entry Level Position (Customer Service and/or Mortgage Industry experience preferred)
  • Education: High School Diploma required
  • Compensation Range: $18- $25/ hr
  • Work Condition:
    • Work Location: In-office
    • Position status: Full-time
    • Regular schedule: 8:00 AM start time
    • Standard workday: Monday through Friday schedule, with an 8-hour workday expected.
    • Overtime: May be required as necessary to meet operational demands
  • Physical Requirement:
    • Must be able to lift 20 lbs. boxes of paperwork.
    • Ability to remain seated at a desk and operate a computer or other standard office equipment for most of the workday.
  • Expectation:
    • Strong analytical and problem-solving skills
    • Ability to work independently
    • Attention to detail
    • Proactive
    • Strong organizational skills.
    • Excellent verbal and written communication skills.
    • Ability to meet deadlines in a fast-paced environment.
  • Responsibilities:
    • Receive, log and ship out Collateral and Final Documents daily.
    • Daily reconciliation of investor exception reports.
    • Update notes daily in the Loan Origination System based on Investor suspense reports.
    • Contact team members, business partners, and clients to obtain any required documentation via phone calls and emails.
    • Serve as a primary point of contact for borrower inquiries regarding post-closing and servicing-related matters.
    • Answer inbound calls, emails, and messages from borrowers in a professional and timely manner.
    • Proactively contact borrowers to provide status updates, obtain missing information, and resolve outstanding issues.
    • Educate borrowers on loan servicing transfers, payment information, escrow accounts, and related mortgage processes.
    • Maintain detailed records of borrower communications within company systems.
    • Escalate complex borrower concerns to management or appropriate departments as needed.
    • Deliver exceptional customer service while maintaining compliance with company policies and regulatory requirements.
    • Assist borrowers with questions regarding mortgage payments, payment processing, and servicing transfers during interim servicing periods.
    • Monitor interim servicing loans to ensure accurate borrower communication and timely issue resolution.
    • Coordinate with servicing partners and investors regarding payment histories, payoff requests, escrow questions, and servicing-related inquiries.
    • Research and resolve borrower payment discrepancies and servicing exceptions.
    • Process and track borrower correspondence related to interim servicing activities.
    • Maintain accurate records of servicing communications and actions taken.
    • Assist with payoff statement requests and borrower servicing documentation requests.
    • Support compliance with investor and regulatory servicing requirements.
    • Follow up proactively with borrowers regarding outstanding servicing items to ensure timely resolution.
    • Perform other related duties as requested.

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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