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Entry Level Insurance Customer Service Representative Jobs in Silver Spring, MD

Gig.com

Entry-Level Customer Service Representative

Springfield, VA · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

... Entry-Level Customer Service Representative positions. This is a great opportunity to gain professional experience while developing skills in customer service, community engagement, events, and ...

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Entry Level Insurance Customer Service Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level insurance customer service representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD?

For Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Silver Spring, MD with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Insurance Customer Service Rep

Browning Reagle Insurance Agency

Mount Airy, MD • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Browning Reagle Insurance Agency is an established independent insurance agency known for building lasting client relationships through knowledgeable guidance and exceptional service. You will work alongside a collaborative team of approximately ten professionals who value accuracy, accountability, and helping one another succeed. Every day offers the opportunity to build meaningful relationships with clients while expanding your insurance knowledge in a welcoming small-town environment. Employees enjoy working here because leadership supports their professional development, the customers are friendly, and the team works together to deliver outstanding service.

As an Insurance Customer Service Representative, you'll help clients with policy changes, identify coverage needs, and strengthen customer relationships through personalized service. You'll receive hands-on training, licensing assistance, continuing education, and the opportunity to grow into a sales role as your experience develops. This position is ideal for someone who enjoys helping people, stays organized, and takes pride in delivering accurate, dependable service.

  • $18 to $23 per hour base pay
  • Health, dental, vision, disability, and supplemental insurance
  • Paid Time Off
  • Retirement plan with bonus opportunities
  • Career growth through licensing assistance and continuing education

Build your future with an agency where strong relationships, professional growth, and exceptional customer service come first. Apply today!

Responsibilities
  • Process auto, home, and umbrella policy changes
  • Identify coverage gaps with clients
  • Cross-sell appropriate insurance products
  • Promote agency services to customers
  • Build lasting client relationships
  • Generate referrals and new policy opportunities
Requirements
  • Insurance license required
  • Friendly and compassionate demeanor
  • Strong attention to detail
  • Ability to multitask effectively
  • Proficient typing and computer skills
  • Organized with dependable follow-up
  • Willingness to learn new systems
Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Disability Insurance###Hands on Training###Tuition Reimbursement###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Bonus Opportunities###Licensing Assistance###Advancement Opportunities###Continuing Education Opportunities###Ongoing Training Seminars###Performance Bonuses###Equipment Provided###Supplemental Insurance