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Entry Level Insurance Customer Service Representative Jobs in Silver Spring, MD

PrideStaff

Customer Service Representative

Lorton, VA · On-site

$18/hr

Comprehensive benefits including health, life, & dental insurance, 401K and paid vacation * Great ... Whether you're an entry-level worker or a senior executive, an HR Manager or a front line ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Silver Spring, MD

Entry Level Insurance Customer Service Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for entry level insurance customer service representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD? For Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD, the most frequently searched job titles are:
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What cities near Silver Spring, MD are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Silver Spring, MD with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Silver Spring, MD as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Huff Insurance

Pasadena, MD • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Established in 1960, Huff Insurance is a family-owned agency that prides itself on delivering exceptional service and maintaining a proactive approach to our clients' insurance needs. Guided by our core valuesresponsibility, integrity, passion, innovation, and trustwe aim to double our size in the next three years while staying true to our community roots. With one central location, we operate as a close-knit team, fostering a family-like atmosphere. Our employees appreciate the supportive culture, great benefits, and streamlined processes that make their work meaningful and efficient.



As a Licensed Insurance Account Executive specializing in personal lines, youll be integral to our mission of delivering unparalleled service. This role includes a competitive salary of $45,000 to $65,000 per year, with additional earning potential through a 10% KPI bonus for meeting performance goals and an end-of-year bonus tied to 30% of the agency's top-line growth, shared with the team.


Apply now to join Huff Insurance and be part of a dynamic team that values your contributions and invests in your success. Lets build the future together!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

Evenings Off

Career Growth Opportunities

Bonus Opportunities

Warm Leads Provided

Work-Life Balance

Weekends Off

Holidays Off

Paid Holidays

401k Plan

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Performance Bonuses

Professional Work Environment

Healthcare Spending Account

Team Building Activities

Equipment Provided

Office Snacks and Coffee

Pet-Friendly Office

Wellness Benefits

Pet Insurance

Active Community Involvement

Mon-Fri Schedule


Responsibilities
  • Build and maintain strong relationships with clients.
  • Deliver compelling sales presentations tailored to client needs.
  • Close sales and drive business growth.
  • Identify opportunities for cross-selling and account rounding.
  • Process policy changes and handle client requests.
  • Overcome objections and win back former clients.
  • Ensure high levels of client retention through exceptional service.

Requirements
  • Licensed in Maryland Property and Casualty Insurance (required).
  • Proficiency in Microsoft Office Suite.
  • Ability to multi-task and stay organized in a fast-paced environment.
  • Tech-savvy with a willingness to adapt to new tools and systems.
  • Self-starter with strong critical thinking skills.
  • Professional phone and office etiquette.
  • Excellent written and verbal communication skills.