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Entry Level Insurance Customer Service Representative Jobs in Silver Spring, MD

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Entry Level Insurance Sales Representative - Remote

Arlington, VA · Remote

$60K - $80K/yr

Entry Level Insurance Sales Representative - Remote Work From Home | USA & Canada | Flexible ... Previous experience in sales, customer service, or insurance is helpful but not required * Training ...

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Entry Level Insurance Customer Service Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level insurance customer service representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD? For Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Silver Spring, MD with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Silver Spring, MD as of June 2026, with employment types broken down into 74% Full Time, 15% Part Time, 3% Temporary, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Browning Reagle Insurance Agency

Mount Airy, MD • On-site

$40K - $65K/yr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

Welcome to Browning Reagle Insurance Agency, where we're more than just an insurance provider we're a dedicated team committed to serving our Mt. Airy community. We believe in building lasting relationships with our clients by offering personalized support and reliable guidance. Our office is a friendly and collaborative space where every team member plays a vital role in ensuring our clients feel valued and secure. We're looking for someone who genuinely enjoys connecting with people and is eager to become a key part of our client support system. As an Insurance Customer Service Representative, you'll be the first point of contact for many, answering questions, guiding policyholders through their needs, and ensuring their experience with us is positive and hassle-free. If you have a knack for clear communication and a passion for helping others, you'll find a welcoming home here with us.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities

Answer incoming phone calls and respond to customer inquiries with a friendly and helpful demeanor.

Provide information about insurance policies, coverage, and billing.

Assist clients with policy changes, updates, and renewals.

Process payments and manage customer accounts accurately.

Help resolve customer issues and concerns efficiently and empathetically.

Coordinate with agents and other team members to ensure seamless customer support.

Maintain organized and up-to-date customer records.


Requirements

High school diploma or equivalent.

Property and Casualty Insurance License required.

Excellent communication and interpersonal skills.

Proficiency in basic computer applications, including email and word processing.

Ability to multitask and manage time effectively in a busy office setting.

A genuine desire to help people and solve problems.

Previous customer service experience is a plus.