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Entry Level Insurance Customer Service Representative Jobs in Silver Spring, MD

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Entry Level Insurance Customer Service Representative information

See Silver Spring, MD salary details

$10

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level insurance customer service representative in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD?

For Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Silver Spring, MD with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Insurance Customer Service Representative Trainee

Jim Myers - State Farm Agency

Columbia, MD

$33K - $50K/yr

Full-time

Retirement

Posted 8 days ago

Job description

Insurance Customer Service Representative Trainee


Jim Myers - State Farm Agency | Columbia, MD 21045


$33,000–$50,000+ Annual Earning Potential | Base + Commission + Activity Related Bonus Opportunities | 401(k) | Paid Training




Start Your Career in Insurance


Jim Myers State Farm Agency is looking for a motivated, dependable, and coachable individual to join our team as an Entry-Level Insurance Customer Service Representative.


This is an excellent opportunity for someone who is interested in building a career in insurance but may not have extensive industry experience yet. You will work alongside our team of experienced licensed customer service professionals who will help train and guide you as you learn the business.


We are looking for someone who is excited to learn, willing to be coached, and committed to providing excellent service to our customers.


No extensive insurance experience is required — we are looking for the right attitude and willingness to learn.



What You'll Do


  • Assist our experienced licensed customer service representatives with day-to-day customer service needs.
  • Help customers with questions regarding their insurance policies and coverage.
  • Learn how to handle customer requests, policy changes, payments, and other service needs.
  • Assist with processing and maintaining customer information and policy records.
  • Provide friendly, professional service to new and existing State Farm customers.
  • Learn about Property & Casualty insurance products and agency procedures.
  • Identify opportunities to assist customers with additional insurance needs as you gain experience.
  • Follow established processes while developing your insurance knowledge and customer service skills.
  • Work closely with experienced team members and management to develop your skills.



What We're Looking For


  • Property & Casualty license required or must be able to obtain one.
  • Entry-level candidates are encouraged to apply.
  • Insurance experience is helpful but not required.
  • Strong desire to learn and grow within the insurance industry.
  • Coachable and willing to learn.
  • Positive attitude and professional demeanor.
  • Strong communication and customer service skills.
  • Dependable, organized, and able to follow through.
  • Comfortable working as part of a team.
  • Ability to build positive relationships with customers and coworkers.



Compensation


  • $33,000–$50,000 annual earning potential
  • Hourly/base pay
  • Activity-based earning opportunities
  • Performance bonuses
  • Opportunities to increase