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Entry Level Insurance Customer Service Representative Jobs

Horihan Insurance

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Insurance Customer Service Representative

Winona, MN · On-site

$15 - $17/hr

Horihan Insurance is seeking an insurance CSR to assist with customer service work in our office. Insurance licensing would be preferred but not required for hiring. Once hired you would be required ...

Voila Insurance

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Insurance Customer Service Representative

Sarasota, FL · On-site

$30 - $35/hr

Voila Insurance (Formerly Swyft Insurance) has an exciting new opportunity for a licensed Insurance Customer Service Representative (CSR) to enhance customer experiences by addressing inquiries about ...

Almanzar Insurance Services LLC

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Customer Service Insurance Representative

Haverhill, MA · On-site

$25 - $35/hr

We are seeking a Bi Lingual Spanish Insurance Customer Service Representative to join our team! You will perform Sales and Service to new and current clients in order to drive company success.An ...

Almanzar Insurance Services LLC

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Customer Service Insurance Representative

Haverhill, MA · On-site

$25 - $35/hr

We are seeking a Bi Lingual Spanish Insurance Customer Service Representative to join our team! You will perform Sales and Service to new and current clients in order to drive company success.An ...

Clyburn Insurance

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Insurance Customer Service Representative

Virginia Beach, VA · On-site

$40K - $50K/yr

Clyburn Insurance in Virginia Beach is seeking a qualified candidate for a Customer Service Representative position to join our team. This position pays both Salary & Commissions. Some of the job ...

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How much do entry level insurance customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

More about Entry Level Insurance Customer Service Representative jobs
What cities are hiring for Entry Level Insurance Customer Service Representative jobs? Cities with the most Entry Level Insurance Customer Service Representative job openings:
What are the most commonly searched types of Insurance Customer Service Representative jobs? The most popular types of Insurance Customer Service Representative jobs are:
What states have the most Entry Level Insurance Customer Service Representative jobs? States with the most job openings for Entry Level Insurance Customer Service Representative jobs include:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs are:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 78% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

Horihan Insurance

Winona, MN • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

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Job description

Horihan Insurance is seeking an insurance CSR to assist with customer service work in our office. Insurance licensing would be preferred but not required for hiring. Once hired you would be required to get your insurance licenses.

The job duties of the Insurance CSR would include but not limited to:

- Day to day operations in office

- Assist with telephone calls

- Take payments

- Make changes

- Assist agents with quoting and the above

Benefits for the Insurance CSR include:

- Long/short term disability

- Life insurance

- Group Health

- Dental

- Vision

- Retirement plan with match

- Vacation

- Paid holidays

Job Types: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Work Location: In person