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Entry Level Insurance Customer Service Representative Jobs in Milwaukee, WI

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Racine, WI · On-site

$15 - $20.50/hr

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

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Entry Level Insurance Customer Service Representative information

See Milwaukee, WI salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level insurance customer service representative in Milwaukee, WI is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.62 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Milwaukee, WI?

For Entry Level Insurance Customer Service Representative jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Milwaukee, WI look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Milwaukee, WI with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,521 per year, or $18.5 per hour.

Insurance Customer Service Rep

Wondra Insurance Solutions, Inc.

Mukwonago, WI • On-site

$40K - $60K/yr

Full-time

Dental, Vision, Life, PTO

Posted 21 days ago

Job description

At Wondra Insurance Solutions Inc., we empower our clients with protection and peace of mind. As a proud Allstate agency with deep roots in Wisconsin and decades of industry recognition, we deliver top-tier service through a team-first mindset. Our culture is defined by trust, collaboration, and energy. We celebrate individuality, reward growth, and value work-life balance just as much as performance. If you’re looking for a vibrant, people-first workplace where your voice matters, you’ll find your fit here.

We’re hiring a full-time Insurance Customer Service Representative to support our growing client base and help us continue setting the standard for outstanding service. The ideal candidate is licensed, organized, confident on the phone, and enthusiastic about being part of a dynamic and supportive team.

  • First-Year Earnings: $40,000-$60,000 (base + commission)
  • Schedule: Monday to Friday, no evenings or weekends
  • Paid time off (including your birthday!)
  • No cold calling
  • Dental, vision, life, and disability insurance
  • Career growth opportunities
  • Paid holidays and volunteer time off
  • Positive, team-oriented culture with early release perks

Ready to grow your career with a team that values and supports you? Apply today!

Responsibilities
  • Respond promptly to customer inquiries via phone, email, and chat
  • Manage accounts to ensure timely renewals and payments
  • Assist clients with policy information, coverage details, and claims support
  • Support client onboarding and internal sales team processes
  • Identify opportunities to upsell or cross-sell additional insurance products
Requirements
  • Valid Property Casualty license
  • Must have previous customer service experience
  • Excellent communication skills and a customer-first attitude
  • Comfortable handling phone calls and building rapport with clients
  • High attention to detail and organizational strength
  • Able to multitask and adapt quickly in a team-oriented environment
Benefits
Paid Time Off (PTO)###Work from Home###Vision Insurance###Life Insurance###Disability Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Evenings Off###Weekends Off###Paid Volunteer Time Off