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Entry Level Insurance Customer Service Representative Jobs in Wausau, WI

AROW Global

Customer Service Representative

Mosinee, WI · On-site

$15.75 - $21.50/hr

Customer Service Representative Reporting to the Customer Relations Manager, the Customer Service Representative I (CSR I) is the first of three levels of customer service work and is responsible for ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Wausau, WI

Entry Level Insurance Customer Service Representative information

See Wausau, WI salary details

$10

$20

$28

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level insurance customer service representative in Wausau, WI is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.40 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Wausau, WI?

For Entry Level Insurance Customer Service Representative jobs in Wausau, WI, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Wausau, WI look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Wausau, WI are:

What cities near Wausau, WI are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Wausau, WI with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Wausau, WI as of June 2026, with employment types broken down into 58% Full Time, 38% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,906 per year, or $20.1 per hour.

Insurance Agency Customer Service Representative

Clements Insurance Agency

Wausau, WI • On-site

$21 - $24/hr

Full-time

Life, Retirement, PTO

Re-posted 29 days ago

Job description

  • Candidate must have previous administrative experience to be considered.
  • Candidate will be required to obtain Property and Casualty license within 6 months of employment to be considered for the role.

Join the Clements Insurance Agency team, located in the heart of Wausau, Wisconsin, as an Insurance Agency Customer Service Representative. We pride ourselves on providing top-tier service to our clients and are known for our positive and inviting atmosphere. As a key player on our team, you will be the first point of contact for our valued clients, ensuring they receive the assistance and support they deserve. Your role will be pivotal in maintaining the agency's reputation for excellent customer service and client satisfaction. By joining our team, you'll have the opportunity to grow within a stable and community-focused company that values its employees and their professional development.


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Retirement Plan

Family Owned Agency

Hands on Training

Career Growth Opportunities

Summer Hours


Responsibilities

Client Assistance: Provide exceptional service by addressing customer inquiries, troubleshooting issues, and offering solutions in a timely and efficient manner.

Policy Management: Assist clients with policy modifications, renewals, and cancellations as necessary to meet their insurance needs.

Documentation: Accurately maintain records of customer interactions, transactions, and notes to ensure a streamlined workflow.

Problem Resolution: Collaborate with internal teams to resolve complex client issues, ensuring client satisfaction is maintained.

Information Dissemination: Educate policyholders on their coverages, policy changes, and updates to cultivate informed decision-making.

Customer Relationship Building: Develop and maintain positive, long-lasting relationships with clients to reinforce agency loyalty.


Requirements

Experience: A minimum of 2 years in an administrative role

Preferred Candidate would have experience within the insurance industry

Technical Skills: Proficient computer skills and comfortable learning a variety of tech platforms and systems specific to the insurance industry.

Education: High school diploma or equivalent required; college degree a plus.

Communication Skills: Excellent verbal and written communication abilities to effectively handle customer inquiries.

Problem-Solving: Strong analytical skills with the ability to address and resolve client issues efficiently.

Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.

Interpersonal Skills: Friendly, positive demeanor with a customer-first attitude.

Attention to Detail: Keen attention to detail and accuracy in handling insurance documentation and transactions.