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Entry Level Insurance Customer Service Representative Jobs in Racine, WI

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

West Allis, WI · On-site

$15/hr

The Customer Service Representative opportunity is a full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

TEKsystems

Customer Service Representative

Franklin, WI · On-site

$19/hr

... Entry Level Job Type & Location This is a Contract position based out of Franklin, WI. Pay and ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

New

U-Haul

Customer Service Representative

Menomonee Falls, WI · On-site

$16 - $21.75/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Milwaukee, WI

$15.75 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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Entry Level Insurance Customer Service Representative information

See Racine, WI salary details

$9

$17

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for entry level insurance customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Racine, WI? For Entry Level Insurance Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Racine, WI with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Racine, WI as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Insurance Customer Service Rep

Wondra Insurance Solutions, Inc.

Mukwonago, WI • On-site

$40K - $60K/yr

Full-time

Dental, Vision, Life, PTO

Posted yesterday

New

Job description

At Wondra Insurance Solutions Inc., we empower our clients with protection and peace of mind. As a proud Allstate agency with deep roots in Wisconsin and decades of industry recognition, we deliver top-tier service through a team-first mindset. Our culture is defined by trust, collaboration, and energy. We celebrate individuality, reward growth, and value work-life balance just as much as performance. If youre looking for a vibrant, people-first workplace where your voice matters, youll find your fit here.

Were hiring a full-time Insurance Customer Service Representative to support our growing client base and help us continue setting the standard for outstanding service. The ideal candidate is licensed, organized, confident on the phone, and enthusiastic about being part of a dynamic and supportive team.

  • First-Year Earnings: $40,000-$60,000 (base + commission)
  • Schedule: Monday to Friday, no evenings or weekends
  • Paid time off (including your birthday!)
  • No cold calling
  • Dental, vision, life, and disability insurance
  • Career growth opportunities
  • Paid holidays and volunteer time off
  • Positive, team-oriented culture with early release perks

Ready to grow your career with a team that values and supports you? Apply today!


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Work from Home

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

Paid Volunteer Time Off


Responsibilities
  • Respond promptly to customer inquiries via phone, email, and chat
  • Manage accounts to ensure timely renewals and payments
  • Assist clients with policy information, coverage details, and claims support
  • Support client onboarding and internal sales team processes
  • Identify opportunities to upsell or cross-sell additional insurance products

Requirements
  • Valid Property & Casualty license
  • Must have previous customer service experience
  • Excellent communication skills and a customer-first attitude
  • Comfortable handling phone calls and building rapport with clients
  • High attention to detail and organizational strength
  • Able to multitask and adapt quickly in a team-oriented environment