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Entry Level Insurance Customer Service Representative Jobs in Racine, WI

QCHI

Customer Service Representative

West Allis, WI · On-site

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

West Allis, WI · On-site

$15/hr

The Customer Service Representative opportunity is a full time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

GRAFF

Customer Service Representative

Oak Creek, WI · On-site

$15.25 - $20.75/hr

... insurance, both company paid and voluntary supplemental life insurance, short and long-term ... Customer Service Representative role. Please visit our websites for additional information ...

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All JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Racine, WI

Entry Level Insurance Customer Service Representative information

See Racine, WI salary details

$9

$17

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for entry level insurance customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Racine, WI? For Entry Level Insurance Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Racine, WI with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Racine, WI as of June 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Insurance Customer Service Representative Needed

Allstate - Wagner Insurance Agency

Waukesha, WI • On-site

$21 - $25/hr

Full-time

Dental, Vision, Retirement, PTO

Posted 4 days ago

Be an early applicant

Job description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Apply for the position today by completing the form and completing the assessment.


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Mon-Fri Schedule

Dental Insurance

Vision Insurance


Responsibilities
  • Process customer policy change requests.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Schedule appointments for sales staff to meet prospective customers.
  • Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
  • Customer Reviews

Requirements
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Great Customer Service Skills.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • MUST HAVE PROPERTY AND CASUALTY LICENSE