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Entry Level Insurance Customer Service Representative Jobs in Racine, WI

QCHI

Customer Service Representative

Racine, WI

$15 - $20.50/hr

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great ... Life insurance * Paid time off * Referral program * Vision insurance *Benefits available to ...

U-Haul

Customer Service Representative

Waukegan, IL

$15 - $24.68/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

Customer Service Representative Job Category: Sales Requisition Number: CUSTO001651 Posted: August 1, 2024 Full-Time Wisconsin New Berlin, WI 53151, USA Description The Customer Service ...

HMSHost

Customer Service Rep

Milwaukee, WI

$14.60/hr

Customer Service Rep Starting at $14.60 per hour With a career at HMSHost, you really benefit! We ... Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay

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All JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Racine, WI

Entry Level Insurance Customer Service Representative information

See Racine, WI salary details

$9

$17

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level insurance customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Racine, WI? For Entry Level Insurance Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Racine, WI with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Racine, WI as of June 2026, with employment types broken down into 70% Full Time, 15% Part Time, 5% Temporary, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Insurance Customer Service Rep

Rick Debe Agency

Mukwonago, WI • On-site

$27 - $32/hr

Part-time

Retirement, PTO

Posted 4 days ago

Job description

The Rick Debe Agency is a family-owned independent insurance agency built on integrity and exceptional client service. Established in 1978, the agency has built a reputation as a trusted advisor for individuals, families, and businesses throughout the community. As a close-knit agency, every team member plays a meaningful role in our success. We value open communication, integrity, independence, and a willingness to help one another. Our team enjoys a supportive environment where employees are trusted to do their jobs without micromanagement and to maintain a healthy work-life balance. We work hard, enjoy what we do, and know that strong relationships with both clients and coworkers are the foundation of a successful agency.

We are seeking an Insurance Customer Service Representative to join our growing team on a part-time basis. In this role, you will serve as a key point of contact for clients, helping them navigate policy changes, billing questions, renewals, endorsements, and other service needs. This position is ideal for a professional who enjoys building client relationships, solving problems, and working independently in a supportive agency environment.

  • Base pay of $27-$32 per hour based on experience
  • Part-time position with flexible scheduling
  • Paid Time Off (PTO) & paid Holidays
  • 401(k) Plan
  • Office snacks and coffee

If you're an experienced insurance professional who takes pride in delivering exceptional service and wants to join a trusted, family-oriented agency, apply today!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Bonus Opportunities

401k Plan

Equipment Provided

Office Snacks and Coffee

Personal Workspace


Responsibilities
  • Deliver exceptional customer service through phone, email, and in-person interactions
  • Respond promptly and professionally to client inquiries and requests
  • Process policy changes, endorsements, cancellations, reinstatements, and renewals
  • Assist clients with billing questions and payment options
  • Collaborate with agency staff to ensure a high level of client satisfaction
  • Stay current on carrier guidelines, insurance products, and industry changes

Requirements
  • Minimum 2 years of experience issuing commercial certificates
  • Active Property & Casualty Insurance License required
  • Prior commercial lines experience preferred
  • Detail-oriented with excellent organizational skills
  • Strong communication and customer service abilities
  • Self-starter who works well independently