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Entry Level Insurance Customer Service Representative Jobs

Bank of Colorado

Edgewater Insurance CSR

Grand Island, NE · On-site

$33K - $45K/yr

Edgewater Insurance CSR Responsible for insurance service and account management for both personal and commercial clients. Responsibilities And Duties * Help with servicing customer accounts ...

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Entry Level Insurance Customer Service Representative information

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$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for entry level insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
More about Entry Level Insurance Customer Service Representative jobs
What cities are hiring for Entry Level Insurance Customer Service Representative jobs? Cities with the most Entry Level Insurance Customer Service Representative job openings:
What are the most commonly searched types of Insurance Customer Service Representative jobs? The most popular types of Insurance Customer Service Representative jobs are:
What states have the most Entry Level Insurance Customer Service Representative jobs? States with the most job openings for Entry Level Insurance Customer Service Representative jobs include:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs are:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Rep

Thomas D Meehl Agency

Philadelphia, PA • On-site

$32K/yr

Full-time

PTO

Re-posted 15 days ago

Job description

Welcome to the Thomas D. Meehl Agency, where we believe exceptional service is the cornerstone of everything we do. Located right here in Philadelphia, Pennsylvania, we're a dedicated team focused on providing our community with reliable insurance solutions and a truly personal touch. We're looking for someone with a warm heart and a knack for communication to join us as an Insurance Customer Service Representative. If you find genuine satisfaction in helping others, enjoy connecting with people, and are looking for a stable role where your contributions are valued, you might be exactly who we need. You'll be the first point of contact for our clients, guiding them through their insurance journey with care and clarity. We offer a supportive environment where you can grow your skills and make a real difference every day. Come be a part of a team that feels like family!


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Coffee in office

Mentorship with Established Agent

Pay Raise Opportunities

Paid Holidays


Responsibilities
  • Answer customer inquiries via phone, email, and in-person with a friendly and helpful approach.
  • Provide accurate information about insurance policies and agency services.
  • Assist clients with policy changes, payments, and general account maintenance.
  • Process new applications and endorsements efficiently.
  • Build strong relationships with clients by providing outstanding service.
  • Collaborate with the team to ensure a seamless customer experience.

Requirements
  • Previous customer service experience is a must.
  • Excellent communication skills, both written and verbal.
  • A positive attitude and genuine desire to help people.
  • Proficiency in using computer systems and learning new software.
  • Ability to manage multiple tasks effectively.
  • High school diploma or equivalent.
  • Property and causality license required