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Entry Level Insurance Customer Service Representative Jobs

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

Farrmers Insurance

Be Seen First

Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for entry level insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to get into the insurance business with no experience?

Entry-level insurance customer service representatives can start by obtaining a state insurance license, which often requires completing pre-licensing courses and passing an exam. Gaining customer service skills, understanding insurance policies, and applying for entry-level positions or internships can also help build relevant experience.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

How to become an insurance customer service representative?

To become an insurance customer service representative, typically a high school diploma or equivalent is required, along with strong communication and customer service skills. Some employers prefer candidates with prior experience in insurance or related fields, and obtaining industry certifications such as the Customer Service Certification can enhance job prospects. On-the-job training is common, and familiarity with insurance policies and computer software is beneficial.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

How much does a 215 license make?

An entry-level insurance customer service representative with a 215 license can expect to earn an average salary ranging from $30,000 to $45,000 annually, depending on experience and location. Licensing allows representatives to handle specific insurance policies and may lead to higher earning potential with experience and additional certifications.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
More about Entry Level Insurance Customer Service Representative jobs
What cities are hiring for Entry Level Insurance Customer Service Representative jobs? Cities with the most Entry Level Insurance Customer Service Representative job openings:
What are the most commonly searched types of Insurance Customer Service Representative jobs? The most popular types of Insurance Customer Service Representative jobs are:
What states have the most Entry Level Insurance Customer Service Representative jobs? States with the most job openings for Entry Level Insurance Customer Service Representative jobs include:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs are:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 17% Part Time, 4% Temporary, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

SYRACUSE LOCAL GEICO OFFICE

Syracuse, NY • On-site

$15 - $18/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join the SYRACUSE LOCAL GEICO OFFICE as an Insurance Customer Service Representative, where your passion for helping others and your positive outlook can truly make a difference. Nestled in the vibrant city of Syracuse, New York, our office is the hub where dedicated professionals come together to provide exceptional service to our valued clients. In this role, you will be at the frontline, engaging with policyholders to address their inquiries, resolve issues, and ensure satisfaction with their insurance coverage. We are looking for someone who is not only personable and proactive but also keen on building strong relationships with our customers, guaranteeing their continuous trust and loyalty. If you thrive in a collaborative environment and are eager to contribute to a welcoming atmosphere, we invite you to bring your skills and enthusiasm to our team. Apply today and become an integral part of our community-focused office!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Retirement Plan


Responsibilities
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Provide exceptional customer service and support.
  • Schedule appointments for sales staff to meet prospective customers.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Bilingual, fluent in both English and Spanish is beneficial.
  • No insurance experience required but must be willing to learn
  • Commitment to excellence, willingness to work hard, and willingness to go the extra mile.