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Entry Level Insurance Customer Service Representative Jobs in Ohio

Lanzaretta Insurance Agency

Be Seen First

Insurance Customer Service Representative

Willoughby, OH · On-site

$48K - $80K/yr

Asking qualifying questions to identify life insurance needs and generating leads to refer to our Life Insurance Representative * Supporting general administrative and miscellaneous customer service ...

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All JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Ohio

Entry Level Insurance Customer Service Representative information

See Ohio salary details

$9

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$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level insurance customer service representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

How to get into the insurance business with no experience?

Entry-level insurance customer service representatives can start by obtaining a state insurance license, which often requires completing pre-licensing courses and passing an exam. Gaining customer service skills, understanding insurance policies, and applying for entry-level positions or internships can also help build relevant experience.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

How to become an insurance customer service representative?

To become an insurance customer service representative, typically a high school diploma or equivalent is required, along with strong communication and customer service skills. Some employers prefer candidates with prior experience in insurance or related fields, and obtaining industry certifications such as the Customer Service Certification can enhance job prospects. On-the-job training is common, and familiarity with insurance policies and computer software is beneficial.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

How much does a 215 license make?

An entry-level insurance customer service representative with a 215 license can expect to earn an average salary ranging from $30,000 to $45,000 annually, depending on experience and location. Licensing allows representatives to handle specific insurance policies and may lead to higher earning potential with experience and additional certifications.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio? The most popular types of Insurance Customer Service Representative jobs in Ohio are:
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Ohio? For Entry Level Insurance Customer Service Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Ohio look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in Ohio with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Ohio as of June 2026, with employment types broken down into 74% Full Time, 15% Part Time, 3% Temporary, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Wagner Insurance Agency

Dayton, OH • On-site

$40K - $50K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Be an early applicant

Job description

Insurance Customer Service Representative Wagner Insurance Agency, Dayton, OH


Kickstart your career with Wagner Insurance Agency in Dayton, OH! Were looking for a motivated, friendly individual to join our team as an Insurance Customer Service Representative.


Youll help clients navigate their insurance needs, answer questions, and provide guidance with a positive, professional attitude. Our team values personal interaction and teamwork, and youll play a key role in building strong, lasting client relationships.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Fun & Friendly Co-workers


Responsibilities
  • Provide exceptional service by answering customer inquiries, resolving concerns, and processing requests efficiently.
  • Ensure accurate and up-to-date records of customer policies and handle policy renewals and changes promptly.
  • Guide clients through the claims process, ensuring they understand the procedure and providing necessary documentation support.
  • Build and maintain strong, long-term relationships with clients, focusing on customer satisfaction and retention.
  • Assist customers in identifying their insurance needs and recommend suitable coverage options to ensure comprehensive protection.
  • Work closely with sales and underwriting teams to ensure consistent service delivery and resolve customer issues collaboratively.

Requirements
  • Must possess an active Ohio Property & Casualty License or willing to Obtain.
  • Previous experience in customer service within the insurance industry is advantageous.
  • Strong verbal and written communication skills are essential.
  • Ability to handle inquiries and issues with a positive attitude.
  • A strong commitment to delivering excellent customer service.
  • Ability to manage and prioritize multiple tasks effectively.
  • Familiarity with insurance-related software systems is preferable.