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Entry Level Insurance Customer Service Representative Jobs in Ohio

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level insurance customer service representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio?

The most popular types of Insurance Customer Service Representative jobs in Ohio are:

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Ohio?

For Entry Level Insurance Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Ohio look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in Ohio with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Licensed Insurance Customer Service Representative

Mike McClaskie Insurance Agency

Grove City, OH • On-site

$38K - $50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

The Licensed Insurance Customer Service Representative plays a vital role in supporting clients across various insurance product lines including Property & Casualty, Life, and Health Insurance. Operating within a small team, this role involves high daily customer interaction, utilizing specialized insurance software and custom in-house systems to provide exceptional service and ensure compliance.

Responsibilities

  • Support clients with policy information and updates
  • Assist with claims processing and related inquiries
  • Respond promptly to customer questions and concerns
  • Manage customer accounts and maintain accurate records
  • Resolve issues efficiently while ensuring compliance adherence
  • Document communications and maintain thorough case files
  • Facilitate clear and professional communication with customers

Preferred Qualifications

  • Entry-level experience in insurance customer service
  • High School Diploma or equivalent

Company Description

State Farm Insurance