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Entry Level Insurance Customer Service Representative Jobs in Ohio

IsoTalent

Licensed Insurance CSR

Delaware, OH · On-site

$55K - $75K/yr

P&C Insurance Customer Service Representative Location: Delaware, OH | Onsite Our client, a growing insurance agency, is looking for a P&C Insurance Service Rep to join their team on-site. Do you ...

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level insurance customer service representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio?

The most popular types of Insurance Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in Ohio with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Insurance Customer Service Representative

CoverLink Insurance

Eaton, OH • On-site

$40K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Are you looking for a chance to break into the insurance industry? Or perhaps, to further your insurance career?

CoverLink Insurance in Eaton, OH is looking to add a Full-Time Insurance Customer Service Representative to our growing team. As an insurance customer service representative, you will be interacting with clients on a daily basis to determine their insurance needs and find the policy that will best benefit them. If you're an active listener, quickly build rapport with clients, are motivated, and invested in your own growth and success, this is the perfect position for you. Our strong culture, family-first environment, and adoption of industry-leading technology make us unique within the insurance industry. Since its founding in 1920, CoverLink has operated with a simple philosophy: Doing what's best for our clients, associates and the communities we serve.

If you're interested in taking your skills to the next level in a constantly evolving industry, apply today!


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities
  • Build strong relationships with clients, educating and advising them on the policies that best fit their unique needs
  • Identify opportunities to round out client accounts through cross-selling and upselling
  • Issue insurance documentation and assist clients with policy changes
  • Shop renewals and work to maintain strong client retention

Requirements
  • A Property & Casualty license is required, but we will help you get your license if needed.
  • 3-6 Years Customer Service Experience
  • Team player with a positive attitude and professional phone and office etiquette.
  • Detail-oriented with excellent written and verbal communication skills.
  • Basic computer software proficiency including experience with Microsoft Office Suite.