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Entry Level Insurance Customer Service Representative Jobs in Cleveland, OH

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Evergreen Brokers Inc

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Customer Service Representative

Cleveland, OH · On-site

$40K - $75K/yr

The Customer Service Representative plays a key role in providing exceptional in-person support for ... Identify and resolve customer problems efficiently Preferred Qualifications * Entry-level ...

Evergreen Brokers Inc

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Customer Service Representative

Cleveland, OH · On-site

$40K - $75K/yr

The Customer Service Representative plays a key role in providing exceptional in-person support for ... Identify and resolve customer problems efficiently Preferred Qualifications * Entry-level ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Cleveland, OH

Entry Level Insurance Customer Service Representative information

See Cleveland, OH salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level insurance customer service representative in Cleveland, OH is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Cleveland, OH?

For Entry Level Insurance Customer Service Representative jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Cleveland, OH look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Cleveland, OH with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Cleveland, OH as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% In-person, 2% Hybrid, and 12% Remote job distribution, with an average salary of $37,918 per year, or $18.2 per hour.

Farmers Insurance Customer Service

Phillip Kerber-Farmers Insurance Agency

Independence, OH • On-site

$39K - $53K/yr

Full-time

PTO

Posted 24 days ago

Job description

Are you looking to make a difference in peoples lives?

Phillip Kerber-Farmers Insurance Agency in Independence, Ohio, is looking for a friendly, dedicated professional to join our amazing team as a Full-Time Insurance Account Manager. You will be responsible for ensuring your clients have the coverage they need while offering additional products that may be beneficial to their goals. You will have the opportunity to utilize your customer service skills while growing your sales career.

No prior insurance experience? No problem!

If you have experience in customer service or sales in another industry, we will provide all of the knowledge and education you need to be successful and grow your career in insurance. Entry-level candidates will start at a base salary.

Are you an experienced insurance sales or customer service representative? Awesome!

We would love for you to bring your established skills to our agency to help us better serve our clients while growing your career. We provide opportunities for continuing education and mentorship as well as the potential to advance your career with our agency.

We can help you get your license.

If youre ready to grow your career and your knowledge in the insurance industry, apply today!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Hands on Training

Coffee and Office Snacks

Career Growth

Mentorship with Established Agent

Licensing Assistance

Employee Appreciation Lunch

Employee Discounts

Team Building Activities

Holidays Off

Paid Holidays

Monthly Commission Opportunites

Sales Incentives

Weekly Team Meeting

Community Involvement

Paid Holidys

Business Casual Attire

Weekends Off

Collaborative Work Enviornment

Free Coffee and Office snacks.


Responsibilities

Develop insurance quotes, make sales presentations, and close sales.

Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.

Process customer policy change requests.

Work independently and as part of a team.

Assess and identify the wants and needs of your customer(s) over the phone.

Handle customer renewals.


Requirements

A Property & Casualty insurance license is preferred - Must be able to obtain with in 30days of hire (license assistance is available)

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Ability to tactfully handle stressful and difficult situations.

No insurance experience required but must be willing to learn