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Entry Level Insurance Customer Service Representative Jobs in Ohio

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level insurance customer service representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

How to get into the insurance business with no experience?

Entry-level insurance customer service representatives can start by obtaining a state insurance license, which often requires completing pre-licensing courses and passing an exam. Gaining customer service skills, understanding insurance policies, and applying for entry-level positions or internships can also help build relevant experience.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

How to become an insurance customer service representative?

To become an insurance customer service representative, typically a high school diploma or equivalent is required, along with strong communication and customer service skills. Some employers prefer candidates with prior experience in insurance or related fields, and obtaining industry certifications such as the Customer Service Certification can enhance job prospects. On-the-job training is common, and familiarity with insurance policies and computer software is beneficial.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

How much does a 215 license make?

An entry-level insurance customer service representative with a 215 license can expect to earn an average salary ranging from $30,000 to $45,000 annually, depending on experience and location. Licensing allows representatives to handle specific insurance policies and may lead to higher earning potential with experience and additional certifications.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Ohio? The most popular types of Insurance Customer Service Representative jobs in Ohio are:
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Ohio? For Entry Level Insurance Customer Service Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Ohio look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in Ohio with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Ohio as of June 2026, with employment types broken down into 74% Full Time, 15% Part Time, 3% Temporary, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Licensed Insurance Customer Service Representative

Howard Hanna Real Estate Services

Cleveland, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Be an early applicant

Job description

Job Overview

Property & Casualty Customer Service Representative – Howard Hanna Insurance

Join a Best Practices-recognized agency and put your P&C license to work in a role that makes a difference! As a Customer Service Representative, you’ll guide clients through their insurance needs, answer questions, and ensure they feel confident and supported.

We’re more than an agency—we’re a community-focused team that values collaboration, growth, and exceptional service. Your work will directly impact clients’ peace of mind while helping you build a rewarding career.

Grow your career. Make an impact. Join our team today!

Salary Range: $45,000.00 - $48,000.00 per year

Benefits
  • Annual Base Salary + Bonus Opportunities
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Hands on Training
  • Mon-Fri Schedule
  • Career Growth Opportunities
  • Retirement Plan
  • Competitive compensation and benefits package
  • Ongoing training and professional development opportunities
  • Supportive, inclusive, and growth-focused workplace culture
  • Opportunities to advance within the company and broaden your insurance expertise
  • work with a recognized Best Practices Agency
  • Fun & Friendly Co-workers
  • Bonus Opportunities
Requirements
  • Active Property & Casualty insurance license (required)
  • Strong communication and interpersonal skills
  • Passion for educating and helping clients understand their insurance options
  • Proven ability to identify opportunities for cross-selling and account expansion
  • Attention to detail and commitment to regulatory compliance
  • Team-oriented attitude and a drive for continuous improvement
Responsibilities
  • Deliver exceptional customer service to existing clients, resolving inquiries with empathy and expertise
  • Educate policyholders on coverage details, policy changes, and insurance solutions to help them make informed decisions
  • Identify opportunities to cross-sell and up-sell additional products and services, building stronger client relationships
  • Maintain accurate records and documentation in compliance with industry standards
  • Collaborate with a supportive team dedicated to client satisfaction and professional growth
Remote Type:No
Job Type:Full-Time
Job Category:Customer Service Representative
Location:1000 Gamma Dr.,Pittsburgh,PA,15238,US
About UsHoward Hanna Insurance Services provides a one-stop shop for all things insurance, with options for home, auto, umbrella, life, and business and commercial.Why Join Us

At Howard Hanna Insurance Services, we believe in protecting what matters most—your peace of mind. As a leading player in the insurance industry, we pride ourselves on our energetic team of professionals dedicated to delivering tailored solutions with exceptional service. Join a dynamic workplace that fosters growth, collaboration, and innovation. With our commitment to both clients and employees, there's no better place to build your career and make a real impact. Choose us, where your future is our priority!

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