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Entry Level Insurance Customer Service Representative Jobs

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

William Raveis Real Estate

Be Seen First

Insurance Customer Service Representative

Shelton, CT · On-site

$60K - $70K/yr

Customer service representatives must possess the skills to service a full Personal Lines insurance portfolio while effectively working on cross-selling and retention. This is a fast-paced ...

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
More about Entry Level Insurance Customer Service Representative jobs
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What are the most commonly searched types of Insurance Customer Service Representative jobs? The most popular types of Insurance Customer Service Representative jobs are:
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Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Licensed Insurance Customer Service Representative

Otto Insurance Group

Mount Vernon, OH

$33K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

About Us:

Otto Insurance Group is a growing insurance agency committed to delivering outstanding customer service and tailored insurance solutions. We value integrity, professionalism, and building strong relationships with our clients.

Job Summary:

We’re seeking a Licensed Insurance Customer Service Representative to join our team. In this role, you’ll support our clients by addressing inquiries, processing policy changes, resolving issues, and ensuring client satisfaction. You’ll work closely with agents and underwriters to provide excellent service and build lasting client relationships.

Responsibilities:

  • Handle inbound and outbound customer service calls and emails

  • Assist clients with policy inquiries, coverage options, billing questions, and claims processes

  • Process policy endorsements, renewals, cancellations, and payments

  • Maintain accurate records in agency management systems 

  • Work with agents to follow up on leads, cross-sell, and upsell insurance products

  • Ensure compliance with state and federal regulations

  • Resolve client concerns quickly and professionally

  • Provide support during audits and maintain documentation

Qualifications:

  • Active insurance license (Property & Casualty)

  • Minimum [1-2] years of customer service experience in an insurance setting

  • Strong knowledge of insurance products, coverages, and procedures

  • Excellent verbal and written communication skills

  • Proficient in Microsoft Office and insurance agency management software

  • Detail-oriented with strong organizational skills

Benefits:

  • Competitive salary 

  • Health, dental, and vision insurance

  • Simple IRA with company match

  • Paid time off and holidays

  • Ongoing training and licensing support

  • Friendly and supportive team environment

How to Apply:

Submit your resume and a brief cover letter to mbetts@otto-ins.com. Please include your active license details.