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Entry Level Insurance Customer Service Representative Jobs in California

Farmers Insurance Okason Okey Agency

Be Seen First

Insurance Customer Service Representative

Inglewood, CA · On-site

$22 - $25/hr

Join our growing Farmers Insurance team, where your voice, energy, and dedication to helping others truly make a difference. Were looking for a Customer Service Representative who is friendly, detail ...

StaffMyAgency LLC

Insurance Customer Service

Inglewood, CA · On-site

$65K - $85K/yr

As our Insurance Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but ...

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Entry Level Insurance Customer Service Representative information

See California salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level insurance customer service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in California? For Entry Level Insurance Customer Service Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in California look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in California are:
What cities in California are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in California with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in California as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Hoya Insurance Agency Inc

San Gabriel, CA • On-site

$15.50 - $25/hr

Part-time

Retirement

Re-posted 22 days ago

Job description

We are seeking an Insurance Customer Service Representative to become a part of our organization!

The Customer Service Representative is the first point of contact for customers and responsible for resolving issues and requests reported in a timely and professional manner.

Job Description

· Assist with customer inquiries via phone, fax, or email

· Greet customers for will call/pick up

· Enter/create new sales orders from customer purchase orders via phone, fax, or email

· Establish a quality working relationship with a variety of customers

· Follow up with customer inquiries

· Data Entry

· All other duties as assigned

Requirements:

· 1+ year experience in customer support role

· Experience with Microsoft Office and Google Applications

· Good problem-solving skills and proactive in finding solutions

· Strong and professional communications skills – verbal and written

· Ability to handle stressful situations (i.e. customer complaints, lots of paperwork, etc.)

· Strong customer service skills via phone (active listening, tone of voice, word choice)

· Ability to adapt/respond to different types of situations and characters

· Ability to multi-task, prioritize, and manage time effectively

· Good with numbers and data entry

· Detail Oriented

· Bilingual - Spanish and English speaking or Chinese and English speaking

The job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

Job Type: Full Time or Part Time

Pay: $14.50 ~ 25.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Communication method(s) used:

  • Email
  • Phone

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture

Company's website:

  • www.hoyains.com

Work Remotely:

  • No

Company Description

Bilingual Mandarin and/or Bilingual Spanish Preferred.
Hoya Insurance Agency logo

About Hoya Insurance Agency

Sourced by ZipRecruiter

Hoya Insurance Agency offers insurance solutions for businesses, individuals and families. We serve as a bridge between our carriers and customers, helping our clients find the best policy to suit their needs and guiding them through the claims process if an unfortunate event occurs. We don’t want you to buy just any insurance. We want you to buy the right insurance. The only way we can recommend the insurance that’s right for you, your family, and your business is to learn about you. To find out what’s important to you, what you care about, what you worry about, what you want, and what you need. As an independent broker, we work hard to find the right insurance company to suit your specific needs.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

SAN GABRIEL, CA, US

Social media

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