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Entry Level Insurance Customer Service Representative Jobs in Poway, CA

MSI

Customer Service Representative (CSR)

San Diego, CA · On-site

$18.75 - $21.75/hr

... Entry Level Employment Type: Full-time Compensation: This hourly, non-exempt position pays from ... Company-paid Life Insurance * Tuition Reimbursement * Traditional and Roth 401(k) plans with ...

S.W.A.N. Insurance

Be Seen First

Customer Service Representative

San Diego, CA · On-site

$65K/yr

Customer Service Representative $65,000 Currently conducting interviews, all applications reviewed ... Send proof of insurance certificates for clients Qualifications: * Property and Casualty Insurance ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Poway, CA

Entry Level Insurance Customer Service Representative information

See Poway, CA salary details

$10

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level insurance customer service representative in Poway, CA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Poway, CA look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Poway, CA are:
What cities near Poway, CA are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Poway, CA with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Poway, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,995 per year, or $19.2 per hour.

Insurance Customer Service Representative

Hovland Insurance & Financial

Chula Vista, CA • On-site

$50K - $75K/yr

Full-time

Medical, Life, PTO

Re-posted 29 days ago

Job description

Welcome to Hovland Insurance & Financial, where we believe in building lasting relationships by providing exceptional support to our community here in Chula Vista, California. We're not just an insurance agency; we're a team dedicated to helping people protect what matters most to them. If you're someone who genuinely enjoys connecting with others, solving problems, and making a positive impact, you might be exactly who we're looking for to join us as an Insurance Customer Service Representative. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs and ensuring they feel valued and understood. We foster a supportive work environment where your contributions are recognized and appreciated. Come be a part of a team that's committed to service excellence and making a real difference in people's lives.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Birthday Off With Pay

Family Time Prioritized


Responsibilities

Respond to customer inquiries via phone, email, and in-person with a friendly and professional demeanor.

Assist clients with policy changes, billing questions, and general information about their insurance coverage.

Process policy endorsements, cancellations, and new business applications accurately.

Gather and document customer feedback to identify areas for service improvement.

Collaborate with agents and other team members to ensure a seamless customer experience.

Maintain up-to-date customer records in the agency's CRM system.


Requirements

High school diploma or equivalent required.

Excellent verbal and written communication skills.

Strong active listening and problem-solving abilities.

Proficiency in customer relationship management (CRM) software.

Ability to multitask and manage time effectively in a busy office setting.

A positive attitude and genuine desire to help others.

Previous experience in customer service or insurance is a plus.