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Entry Level Insurance Customer Service Representative Jobs in Pasadena, CA

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Customer Service Representative Insurance

South Gate, CA · On-site

$18 - $22/hr

The CSR serves as a primary point of contact for existing customers and collaborates closely with Producers and insurance carriers to resolve service needs efficiently and accurately. B. Primary Job ...

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Entry Level Insurance Customer Service Representative information

See Pasadena, CA salary details

$10

$20

$29

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level insurance customer service representative in Pasadena, CA is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.79 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Pasadena, CA look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Pasadena, CA are:

What cities near Pasadena, CA are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Pasadena, CA with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Pasadena, CA as of August 2026, with employment types broken down into 72% Full Time, 22% Part Time, and 6% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $42,648 per year, or $20.5 per hour.

Insurance Customer Service Representative

Hoya Insurance Agency Inc

San Gabriel, CA • On-site

$15.50 - $25/hr

Part-time

Retirement

Re-posted 8 days ago

Job description

We are seeking an Insurance Customer Service Representative to become a part of our organization!

The Customer Service Representative is the first point of contact for customers and responsible for resolving issues and requests reported in a timely and professional manner.

Job Description

· Assist with customer inquiries via phone, fax, or email

· Greet customers for will call/pick up

· Enter/create new sales orders from customer purchase orders via phone, fax, or email

· Establish a quality working relationship with a variety of customers

· Follow up with customer inquiries

· Data Entry

· All other duties as assigned

Requirements:

· 1+ year experience in customer support role

· Experience with Microsoft Office and Google Applications

· Good problem-solving skills and proactive in finding solutions

· Strong and professional communications skills – verbal and written

· Ability to handle stressful situations (i.e. customer complaints, lots of paperwork, etc.)

· Strong customer service skills via phone (active listening, tone of voice, word choice)

· Ability to adapt/respond to different types of situations and characters

· Ability to multi-task, prioritize, and manage time effectively

· Good with numbers and data entry

· Detail Oriented

· Bilingual - Spanish and English speaking or Chinese and English speaking

The job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

Job Type: Full Time or Part Time

Pay: $14.50 ~ 25.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Call Center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Communication method(s) used:

  • Email
  • Phone

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture

Company's website:

  • www.hoyains.com

Work Remotely:

  • No

Company Description

Bilingual Mandarin and/or Bilingual Spanish Preferred.

Hoya Insurance Agency logo

About Hoya Insurance Agency

Sourced by ZipRecruiter

Hoya Insurance Agency offers insurance solutions for businesses, individuals and families. We serve as a bridge between our carriers and customers, helping our clients find the best policy to suit their needs and guiding them through the claims process if an unfortunate event occurs. We don’t want you to buy just any insurance. We want you to buy the right insurance. The only way we can recommend the insurance that’s right for you, your family, and your business is to learn about you. To find out what’s important to you, what you care about, what you worry about, what you want, and what you need. As an independent broker, we work hard to find the right insurance company to suit your specific needs.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

SAN GABRIEL, CA, US

Social media

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