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Entry Level Insurance Customer Service Representative Jobs in California

Barry Greenberg Insurance Agency

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Insurance Customer Service Specialist

Thousand Oaks, CA · On-site

$25 - $35/hr

Join our team as an part time Insurance Customer Service representative, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will serve as a ...

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Entry Level Insurance Customer Service Representative information

See California salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level insurance customer service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in California? For Entry Level Insurance Customer Service Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in California look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in California are:
What cities in California are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in California with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in California as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.
Commercial Lines Insurance Customer Service Rep

Commercial Lines Insurance Customer Service Rep

Vallejo Insurance Associates

Vallejo, CA • On-site

$48K - $55K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Job description

Join a well-established insurance agency serving the Vallejo community for over 30 years!

Vallejo Insurance Associates is hiring a Licensed Commercial Lines Insurance Customer Service Representative to support our long-standing client base with day-to-day insurance needs.

In this role, youll answer client questions, help them understand their coverage, and assist with policy updates to ensure a smooth, positive experience. Youll be part of a supportive team where your contributions are valued and where youll have the opportunity to continue learning and growing within the insurance field.

If this sounds like the right fit for you, apply today!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Casual Fridays

Great Christmas Parties

Paid Holidays

Paid Sick Leave


Responsibilities

Youll play a key role in supporting clients and keeping day-to-day operations running smoothly:

  • Serve as the main point of contact for client questions and day-to-day insurance support
  • Assist with policy changes, endorsements, and billing inquiries
  • Process new applications and policy renewals accurately
  • Prepare quotes and policy documentation to support the sales team
  • Follow up with clients to ensure a smooth, positive experience
  • Maintain accurate and up-to-date client records
  • Collaborate with team members to deliver excellent customer service

Requirements
  • Active California Property & Casualty Insurance License (required)
  • Previous customer service experience (insurance experience preferred)
  • Strong communication skills, both written and verbal
  • Comfortable learning and using agency systems
  • Detail-oriented with strong problem-solving skills
  • Positive attitude and a genuine desire to help others