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Entry Level Insurance Customer Service Representative Jobs in Texas

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level insurance customer service representative in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Texas? The most popular types of Insurance Customer Service Representative jobs in Texas are:
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Texas? For Entry Level Insurance Customer Service Representative jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Texas look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Texas are:
What cities in Texas are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in Texas with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

ENTRY LEVEL INSURANCE CUSTOMER SERVICE

REBECCA THOMAS FARMERS INSURANCE

Boyd, TX • On-site

$14.25 - $19.50/hr

Part-time

Posted 6 days ago

Job description

Rebecca Thomas Farmers Insurance is looking for a part time customer service associate. If you love to work with people and

enjoy problem solving and providing excellent customer service, we want to talk to you! No weekends...Monday, Wednesday, Friday schedule

from 8:30am - 5:00 pm and paid holidays! You even get your birthday off!


Benefits

Paid Holidays


Responsibilities

Answer Phone

Take Payments

Solve basic customer service issues

Make changes on policies

Document conversations

Data Entry

Cross Selling


Requirements

PROPERTY & CASUALTY LICENSE WILL BE REQUIRED!

Dependable

Strong Work Ethic

Great Attitude

Basic Computer Skills

Be able to work 3 days per week