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Insurance Customer Service Representative Remote Jobs in Texas

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Insurance Customer Service Representative Remote information

See Texas salary details

$24.2K

$45.1K

$68K

How much do insurance customer service representative remote jobs pay per year?

As of Sep 10, 2026, the average yearly pay for insurance customer service representative remote in Texas is $45,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do when working remotely?

An Insurance Customer Service Representative working remotely assists customers with their insurance policies by answering questions, processing claims, updating account information, and resolving issues via phone, email, or chat. They provide support for billing inquiries, policy changes, and general information about insurance products. Remote representatives use secure digital platforms and communication tools to interact with customers and maintain records, ensuring compliance with company and regulatory standards. This role requires strong communication skills, attention to detail, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as an insurance customer service representative remote?

To thrive as a remote Insurance Customer Service Representative, you typically need a high school diploma or equivalent, strong communication skills, and a solid understanding of insurance products and processes. Familiarity with CRM software, call center systems, and sometimes a state insurance license are common technical requirements. Outstanding interpersonal skills, active listening, and the ability to resolve conflicts efficiently are vital soft skills for this role. These abilities are essential to provide excellent customer support, ensure regulatory compliance, and build trust with clients in a virtual environment.

What are the typical challenges faced by remote insurance customer service representatives, and how can they be managed?

Remote Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with clients and colleagues without face-to-face interaction, handling sensitive customer information securely, and staying motivated while working independently. To manage these, it's important to establish a dedicated, distraction-free workspace, use secure communication tools, and participate in regular virtual team meetings for support and feedback. Successful representatives also develop strong time management skills to balance multiple inquiries and prioritize customer needs efficiently.

What is the difference between Insurance Customer Service Representative Remote vs Insurance Claims Specialist?

AspectInsurance Customer Service Representative RemoteInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; some roles may require insurance certificationsHigh school diploma; certifications like CPCU or AIC beneficial
Work EnvironmentRemote, customer service-focusedOffice or remote, claims processing environment
Industry UsageCustomer support for policyholdersHandling and investigating insurance claims
Search IntentCustomer service roles in insuranceClaims processing and investigation roles

Insurance Customer Service Representatives Remote primarily focus on assisting policyholders with inquiries, policy updates, and support via phone or online. Insurance Claims Specialists handle the processing and investigation of insurance claims, often requiring more detailed knowledge of claims procedures. While both roles may be remote and require similar certifications, their core responsibilities differ, catering to different stages of the insurance process.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Texas?

The most popular types of Insurance Customer Service Representative jobs in Texas are:

What are popular job titles related to Insurance Customer Service Representative Remote jobs in Texas?

For Insurance Customer Service Representative Remote jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative Remote jobs in Texas look for?

The top searched job categories for Insurance Customer Service Representative Remote jobs in Texas are:

Insurance Customer Service Representative Remote jobs near you
Infographic showing various Insurance Customer Service Representative Remote job openings in Texas as of September 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% Remote job distribution, with an average salary of $45,101 per year, or $21.7 per hour.

Insurance Customer Service Representative

Houston, TX • On-site, Remote

American Automobile Association (AAA)
Non-Profits • 10K+ employees
Learn more about American Automobile Association (AAA)external

$20.51 - $24.13/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Key responsibilities

  • Deliver exceptional customer service by resolving inquiries, supporting policy updates, and ensuring compliance with standards.

  • Retain members through effective problem-solving, professional communication, and accurate documentation of interactions.

  • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide a seamless customer experience.

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

Job description

Insurance Customer Service Representative
Job Description

Join W Insurance's Award-Winning Insurance Call Center Team!

We're looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us!

What We Offer

  • Starting Pay: $20.51 - $24.13

  • Bilingual Fluency: Earn an additional $0.50/hour for English/Spanish fluency (assessment provided)

  • Location Requirement: must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

  • Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 10:30am CT - 7:00pm CT.

  • Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 9:30am CT - 9:45pm CT, plus Saturdays 10:00am CT - 7:00pm CT with one weekday off each week.

  • Comprehensive Benefits Package

  • Growth & Advancement Opportunities


What You'll Do

  • Deliver exceptional service in a fastpaced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.

  • Retain members through effective problemsolving, professional communication, and accurate documentation of all interactions.

  • Identify opportunities to upsell and crosssell insurance products while maintaining a customerfocused approach.

  • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.

  • Consistently meet and exceed individual and team performance goals in a highvolume environment.


Work-From-Home Requirements

  • Dedicated, quiet workspace without interruptions.

  • Teammates need to have sufficient internet connection capability while working remotely to maintain productivity and excellent member experience.

  • Internet Connection Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hardwired Ethernet connection may be required if WiFi is inadequate.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You'll Need

  • High School diploma or GED required; college degree preferred.

  • Strong computer, phone, typing, grammar, and multitasking skills.

  • Excellent customer service, active listening, and problemsolving abilities.

  • Ability to balance efficiency and quality in a fastpaced environment.

  • Strong attention to confidentiality and compliance with company guidelines.

  • Flexible to work extended hours, weekends, nights, and holidays.

  • Teamoriented with positive communication and collaboration skills.

  • Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered).

  • Spanish fluency required for bilingual queue (assessment provided).

  • Previous insurance or call center experience preferred.

  • Must pass a background check and drug screening.

  • Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K), Roth 401 (k) saving plan with company match

Remote work opportunities

Tuition assistance

Employee appreciation and recognition

.

W Insurance Company is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We've been serving our members since 1975 and have been recognized for our award-winning customer service.


We are proud to be an affiliate of the Auto Club of Southern California (AAA), W Insurance Company and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.


We are proud to offer employees the flexibility to work from home (remote). You may work in any state where W Insurance Company currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.


W Insurance Company is an Equal Opportunity Employer.


Our organization participates in E-Verify.


W Insurance Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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