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Entry Level Insurance Customer Service Representative Jobs in West Virginia

BFS FOODS

Customer Service Representative

Fairmont, WV

$15 - $20.25/hr

Health Insurance * 401(K) Matching * Paid Time Off * Disability Insurance * Opportunities for Advancement * Part-time & Full-time availability Position : Customer Service Representative (CSR) Reports ...

BFS Foods, Inc.

Customer Service Representative

Fairmont, WV · On-site

$15 - $20.25/hr

Health Insurance * 401(K) Matching * Paid Time Off * Disability Insurance * Opportunities for Advancement * Part-time & Full-time availability Position: Customer Service Representative (CSR) Reports ...

BFS Foods, Inc.

Customer Service Representative

Fairmont, WV · On-site

$15 - $20.25/hr

Health Insurance * 401(K) Matching * Paid Time Off * Disability Insurance * Opportunities for Advancement * Part-time & Full-time availability Position: Customer Service Representative (CSR) Reports ...

BFS Foods, Inc.

CSR

Morgantown, WV · On-site

$16.50 - $22.50/hr

BENEFITS: • Health Insurance • 401(K) Matching • Paid Time Off • Disability Insurance • ... Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a ...

BFS FOODS

CSR

Morgantown, WV

$16.50 - $22.50/hr

BENEFITS: · Health Insurance · 401(K) Matching · Paid Time Off · Disability Insurance · ... Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a ...

BFS Foods, Inc.

CSR

Morgantown, WV · On-site

$16.50 - $22.50/hr

BENEFITS: • Health Insurance • 401(K) Matching • Paid Time Off • Disability Insurance • ... Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a ...

U-Haul

Customer Service Representative

Charleston, WV · On-site

$15.50 - $21.25/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

Gabe's Stores

Customer Service Representative

Morgantown, WV · On-site

$16.50 - $22.50/hr

Gabe's is hiring a Full Time Customer Service Representative. To see the full , please click the link below: Customer Service Representative Full-Time Careers at Gabe's Offer: * Flexible Schedules

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Entry Level Insurance Customer Service Representative information

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in West Virginia?

For Entry Level Insurance Customer Service Representative jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in West Virginia look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in West Virginia are:

What cities in West Virginia are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in West Virginia with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in West Virginia as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Licensed Insurance CSR

Advance Sourcing Concepts LLC

Parkersburg, WV • On-site

$39K - $54K/yr

Full-time

Posted 12 days ago

Job description

Licensed Insurance Customer Service Representative – Commercial Lines

Location: Parkersburg, WV

Job Summary

We are seeking a Licensed Insurance Customer Service Representative with commercial lines experience to join our team. The ideal candidate will have at least 2 years of experience in commercial insurance and a strong commitment to providing excellent customer service.

This position is ideal for an experienced insurance professional who enjoys working directly with clients, solving problems, managing policy needs, and building long-term customer relationships.

Responsibilities

Serve as the primary point of contact for commercial insurance policyholders.

Respond promptly and professionally to client questions, requests, and concerns.

Assist clients with policy information, coverage options, and service needs.

Process policy changes, endorsements, renewals, and other account updates.

Maintain accurate and up-to-date client records.

Resolve customer complaints and service issues efficiently and professionally.

Build and maintain strong, long-term relationships with clients.

Follow all applicable insurance laws, regulations, and company procedures.

Communicate with insurance carriers as needed to resolve policy and customer service issues.

Manage multiple client requests and priorities while meeting deadlines.

Provide a high level of customer service throughout the policy lifecycle.

Qualifications

Active West Virginia and/or Ohio Property & Casualty Insurance License required.

2+ years of commercial lines insurance customer service experience.

Experience working with commercial insurance policies and clients.

Strong verbal and written communication skills.

Excellent customer service and problem-solving abilities.

Strong organizational and time-management skills.

Ability to multitask and prioritize work in a fast-paced environment.

Detail-oriented with strong follow-through.

Ability to work independently while also being an effective team member.

Professional, positive, and customer-focused attitude.

Preferred Experience

Experience working in an independent insurance agency.

Experience handling commercial lines accounts.

Experience with policy renewals, endorsements, and policy changes.

Familiarity with insurance carrier systems and agency management software.

What We're Looking For

The ideal candidate is an experienced insurance professional who is licensed, organized, dependable, and customer-focused. You should enjoy helping clients, solving problems, and taking ownership of customer service needs from start to finish.

Apply today to be considered for this opportunity.

Apply