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Entry Level Insurance Customer Service Representative Jobs in Pennsylvania

Berk's Insurance

Be Seen First

Insurance Customer Service Representative

Norristown, PA · On-site

$35K/yr (+ commission)

We are seeking an entry level Bi-lingual Insurance Customer Service Representative to join our team! We will provide Property & Casualty Insurance training along with Pennsylvania Notary ...

Northeast Title & Tag, Inc.

Insurance CSR

Scranton, PA · On-site

$32K - $75K/yr

We help our customers navigate title, tag, and insurance services with ease, but our real mission is creating opportunities. For our clients. For our team. For you. We're on the hunt for ambitious ...

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level insurance customer service representative in Pennsylvania is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What cities in Pennsylvania are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in Pennsylvania with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you

Insurance Customer Service Representative

Norristown, PA • On-site

Berk's Insurance
Insurance Services • 1 - 10 employees
Learn more about Berk's Insuranceexternal

$35K/yr (+ commission)

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

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Job description

We are seeking an entry level Bi-lingual Insurance Customer Service Representative to join our team! We will provide Property & Casualty Insurance training along with Pennsylvania Notary Certification and PennDot Title Agent Training.

Responsibilities:

  • Present and sell insurance policies to new and existing clients
  • Develop and calculate suitable plans based on clients' needs
  • Resolve client inquiries and complaints
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement
  • Bilingual customer service representative English and Spanish

Qualifications:

  • Previous experience not needed will train from the ground Property & Casualty Insurance, Notary and PennDOT Certification.
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask
  • Entry level sales experience needed
  • Must be Bi-Lingual English and Spanish