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Entry Level Insurance Customer Service Representative Jobs in Scranton, PA

Northeast Title & Tag, Inc.

Insurance CSR

Scranton, PA · On-site

$32K - $75K/yr

We help our customers navigate title, tag, and insurance services with ease, but our real mission is creating opportunities. For our clients. For our team. For you. We're on the hunt for ambitious ...

Northeast Title & Tag Inc

Insurance CSR

Scranton, PA · On-site

$40K - $60K/yr

We help our customers navigate title, tag, and insurance services with ease, but our real mission is creating opportunities. For our clients. For our team. For you. We're on the hunt for ambitious ...

ROBERT S MASEYCHIK AGENCY INC

Be Seen First

Insurance Agent/Customer Service Representative

Scranton, PA · On-site

$30K - $70K/yr

S. Maseychik Insurance Agency is looking to hire a full or part-time time Customer Service Representative. If you are looking for a career in a fast pasted environment with competitive pay and ...

ROBERT S MASEYCHIK AGENCY INC

Be Seen First

Insurance Agent/Customer Service Representative

Scranton, PA · On-site

$30K - $70K/yr

S. Maseychik Insurance Agency is looking to hire a full or part-time time Customer Service Representative. If you are looking for a career in a fast pasted environment with competitive pay and ...

ShipMonk

Customer Service Representative

Pittston, PA

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

U-Haul

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Customer Service Representative Pittston, Pennsylvania, United States ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

Suburban Propane

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will serve as a main point of contact for our customers ... Disability and life insurance * Employee recognition program * Generous tuition assistance program

Current

Customer Service Representative

Pittston, PA · On-site

$18 - $21.50/hr

Customer Service Representative As a Customer Service Representative at Abacus , you serve as a ... Company-paid life insurance * Safe Harbor 401(k) with employer contributions Position Details ...

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Entry Level Insurance Customer Service Representative information

See Scranton, PA salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level insurance customer service representative in Scranton, PA is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Scranton, PA?

For Entry Level Insurance Customer Service Representative jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Scranton, PA look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Scranton, PA with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Scranton, PA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,702 per year, or $18.6 per hour.

Insurance CSR

Northeast Title & Tag, Inc.

Scranton, PA • On-site

$32K - $75K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Pay: $32,000 - $75,000 per year with uncapped commissions.

Uncapped Earning Potential | Growth-Focused Role | Career-Defining Opportunity

Who We Are

At Northeast Title & Tag, we’re not just about paperwork—we’re about possibilities. We help our customers navigate title, tag, and insurance services with ease, but our real mission is creating opportunities. For our clients. For our team. For you.

We’re on the hunt for ambitious, sales-driven professionals to join Team Thompson in Insurance Sales with Uncapped Commission. If you’re hungry for success, thrive in a fast-paced, customer-focused environment, and want to earn what you’re truly worth, let’s talk.

What You’ll Do

Sell & Close Deals: Once licensed, you’ll own the sales process—selling and binding insurance policies that fit our customers’ needs while growing your book of business.

Build Your Pipeline: We provide the leads and teach you how to sell, helping you lay the foundation for your success in sales.

Cold Call B2B: Proactively reach out to businesses to generate new opportunities and expand our client base.

Cross-Sell & Upsell: More than just insurance! You’ll leverage client interactions to introduce additional services across our divisions—Title & Tag, Insurance, DOT Compliance, and Pack & Send.

Make It Happen: Outbound calls, inbound inquiries, walk-in customers—every interaction is a sales opportunity. You’ll provide tailored solutions and turn prospects into lifelong clients.

Master Client Management: Use our Agency Management System (AMS) to track leads, manage follow-ups, and boost retention rates.

Be a Growth Partner: Work alongside marketing to launch sales campaigns, generate leads, and fuel business expansion.

What We’re Looking For

Sales-First Mentality: If you love hitting targets, chasing commissions, and making an impact, you’ll thrive here.

Tech-Savvy: Experience with AMS or CRM software is a plus.

Charismatic Communicator: Strong people skills, persuasive negotiation tactics, and a natural closer.

Multitasking Mastery: Juggling multiple clients, calls, and sales opportunities with ease.

Bilingual (Preferred but not required): We love candidates who can connect with diverse clients in multiple languages.

Insurance Experience (Preferred but not required): If you’re new to insurance but have a strong sales background, we’ll help you get licensed.

What You’ll Need

A Winning Attitude – Positivity, resilience, and a drive to succeed will take you far.

Strong Work Ethic – Sales rewards those who put in the effort, and we’re looking for go-getters who aren’t afraid to hustle.

Self-Motivation – You’re eager to learn, grow, and take control of your earning potential.

Insurance Sales License – If you’re not already licensed, we’ll help you get there!

Why Join Us?

Uncapped Commission Potential – The harder you hustle, the more you earn.

Career Acceleration – This role is designed for growth—transitioning from admin and customer service into a high-powered sales career.

Support & Training – We invest in you with ongoing training, licensing assistance, and a team that’s got your back.

Recognition & Rewards – Your success is celebrated here, with bonuses, incentives, and professional growth opportunities.

Perks & Benefits

401(k) with matching

Health, dental, vision, and life insurance

Paid time off

Professional development support

Performance-based bonuses

Your Schedule

Monday – Friday (Weekends as needed) Must have the ability to commute to our Keyser Ave store.

Ready to Bet on Yourself? Apply Today!

If you’re ambitious, motivated, and ready to build a lucrative sales career, we want to hear from you.

Submit your resume and a cover letter showcasing your sales experience, career goals, and why you’re the perfect fit for this high-growth role.

This isn’t just another job—it’s your chance to build a future in sales. Let’s make it happen.

Apply