ZipRecruiter

Log In

2

Entry Level Insurance Customer Service Representative Jobs in Scranton, PA

Redner's

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's Markets

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redner's Markets

Customer Service Representative

Kingston, PA · On-site

$15.25 - $20.75/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redners Markets

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

previous page

Showing results 41-60

All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Scranton, PA

Entry Level Insurance Customer Service Representative information

See Scranton, PA salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level insurance customer service representative in Scranton, PA is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Scranton, PA?

For Entry Level Insurance Customer Service Representative jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Scranton, PA look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Scranton, PA with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Scranton, PA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,702 per year, or $18.6 per hour.

Customer Service Representative

Redner's

Scranton, PA • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 19 days ago

Redner's Markets rating

5.9

Company rating: 5.9 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

66th of 123 rated grocery stores

Job description

POSITION TITLE: Customer Service Manager
DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt
JOB SUMMARY:
To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.
ESSENTIAL JOB FUNCTIONS:
1) Promote customer goodwill by providing high standards of customer service.
2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
5) Delegate responsibilities to cashiers as prescribed by store management.
6) Conduct training programs for new associates, as well as associates already on board.
7) Assist cashiers with price checks.
8) Keep store management and scan coordinator informed of all pricing problems.
9) Assist customers with returned merchandise, over rings, and overcharges.
10) Approve customer checks and enforce check cashing policies.
11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12) Order and control front end supplies (register paper, ribbons, etc.)
13) Greet and customers and be observant of people in the store.
14) Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS:
1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2) Strong analytical and mathematics skills for conducting accurate audits.
3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Redner's Markets employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply