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Online Customer Service Rep Jobs in Silver Spring, MD

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Mount Airy, MD · On-site

$15.25 - $21/hr

Customer Service Representative Hot Job Store 78 - Mt Airy, MD 21771 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Carroll Motor Fuels

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Hot Job Store 32 - Fulton, MD 20759 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Cooksville, MD · On-site

$16.25 - $22/hr

Customer Service Representative Hot Job Store 25 - Cooksville, MD 21723 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Customer Service Representative Store 131 - Baltimore, MD 21212 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Hot Job Store 32 - Fulton, MD Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

Customer Service Representative Hot Job Store 38 - Lisbon, MD 21765 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Kennedy Services

Customer Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Customer Service Representative A reputable loan portfolio servicing agency has an immediate career opportunity for an experienced Customer Service Rep to join their Baltimore team. Responsibilities ...

Carroll Motor Fuels

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

Customer Service Representative Store 38 - Lisbon, MD 21765 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description ...

High's

Customer Service Representative

Gambrills, MD · On-site

$15.50 - $21.25/hr

Customer Service Representative Store 54 - Millersville, MD 21108 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Halethorpe, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description Job Summary: The Customer Service ...

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All JobsOnline Customer Service Rep JobsOnline Customer Service Rep Jobs in Silver Spring, MD

Online Customer Service Rep information

See Silver Spring, MD salary details

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How much do online customer service rep jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online customer service rep in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Silver Spring, MD?

The most popular types of Customer Service Rep jobs in Silver Spring, MD are:

What are popular job titles related to Online Customer Service Rep jobs in Silver Spring, MD?

For Online Customer Service Rep jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Silver Spring, MD look for?

The top searched job categories for Online Customer Service Rep jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Online Customer Service Rep jobs?

Cities near Silver Spring, MD with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Customer Service Representative (CSR)

magnoliacompanies.com

Washington, DC • On-site

$18 - $24.50/hr

Other

Medical, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Join the Magnolia Plumbing, LLC Team!
For more than 75 years, Magnolia Plumbing, LLC has been a trusted provider of plumbing, HVAC, wastewater management, and underground utility services throughout the Washington, DC metropolitan area. As we continue to grow, we are looking for experienced professionals to join our Underground Utilities Division.
Magnolia Plumbing, LLC is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR will be responsible for providing an exceptional customer experience by assisting homeowners with scheduling service appointments, answering questions, coordinating with technicians, and supporting daily operations.
The ideal candidate is organized, professional, and able to thrive in a fast-paced environment while maintaining a positive attitude and strong communication with customers and team members.
Responsibilities

  • Serve as the first point of contact for customers by answering incoming calls and responding to service requests.
  • Schedule and coordinate plumbing and HVAC service appointments.
  • Communicate appointment details, updates, and service information with customers.
  • Dispatch and coordinate with field technicians to ensure efficient scheduling and customer support.
  • Maintain accurate customer information and service records within company systems.
  • Assist customers with questions regarding appointments, services, and next steps.
  • Handle customer concerns professionally and work toward timely resolutions.
  • Follow up with customers regarding completed services and overall satisfaction.
  • Communicate effectively with Service Managers, Technicians, and internal departments.
  • Support daily administrative tasks and office operations as needed.
Requirements
  • Previous customer service, call center, dispatch, scheduling, or administrative experience preferred.
  • Experience in the HVAC, plumbing, construction, or home services industry is a plus.
  • Strong verbal and written communication skills with professional phone etiquette.
  • Excellent customer service skills with the ability to handle customer concerns professionally.
  • Ability to multitask, prioritize, and manage multiple appointments in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Comfortable learning and using computer systems, scheduling software, and CRM platforms.
  • Ability to maintain accurate records and documentation.
  • Strong problem-solving skills and the ability to make decisions while supporting customers and technicians.
  • Ability to work independently while also contributing to a collaborative team environment.
  • Positive attitude, reliability, and willingness to support a growing organization.
Benefits & Culture
  • Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
  • Company contributions to 401(k) and HSA.
  • Company-paid Employee Assistance Program (EAP) and mental health coverage.
  • Company-paid Basic Life Insurance Policy.
  • Paid time off (PTO) available from day one.
  • Empowered environment: we trust you to own your work.
  • Opportunity to pursue trade school and ongoing professional development.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.

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