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Customer Service Manager Jobs in Silver Spring, MD

Food Lion

PT Customer Service Leader

Woodbine, MD · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

PIVOT Workforce

Service Manager

Gaithersburg, MD

Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as champions for our clients brand, they collaborate with ...

Galaxy Service Partners

Service Manager

Washington, DC

$90K - $125K/yr

Service Manager Sylvester's Dock & Door * Washington, DC Metro $90,000 - $125,000 base + company ... Serve as an escalation point for customer issues -- resolving problems quickly and professionally

Crane 1

Service Manager

Baltimore, MD · On-site

Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with ...

Middleburg Communities

Service Manager

Vienna, VA · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance ... Ensure excellent customer service and follow-up, answering pages promptly, courteously, and ...

Comcast

Customer Care Manager -- Service

Laurel, MD

$71K - $107K/yr

Job Summary The Customer Care Manager is responsible for the overall leadership, performance, and continuous improvement of the Service Center (Call Center) operation supporting residential solar and ...

New

Comcast

Customer Care Manager -- Service

Laurel, MD

$71K - $107K/yr

Job Summary The Customer Care Manager is responsible for the overall leadership, performance, and continuous improvement of the Service Center (Call Center) operation supporting residential solar and ...

New

Mazzella Companies

Service Manager

Baltimore, MD · On-site

$75K - $115K/yr

As a Service Manager, you will supervise and inspire our team to maintain high service standards ... Oversee the accomplishment of all service work contracted with customers while maintaining company ...

Sunbelt Rentals

Service Manager

Beltsville, MD · On-site

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... As a Service Manager, you will be a champion of the "Sunbelt Safety Culture" in the Service ...

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Customer Service Manager information

See Silver Spring, MD salary details

$25.3K

$60K

$104.4K

How much do customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service manager in Silver Spring, MD is $59,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Silver Spring, MD? The most popular types of Customer Service jobs in Silver Spring, MD are:
What are popular job titles related to Customer Service Manager jobs in Silver Spring, MD? For Customer Service Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Silver Spring, MD look for? The top searched job categories for Customer Service Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Service Manager jobs? Cities near Silver Spring, MD with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $59,957 per year, or $28.8 per hour.

PT Customer Service Leader

Food Lion

Woodbine, MD • On-site

Other

Re-posted 17 days ago

Food Lion rating

5.8

Company rating: 5.8 out of 10

Based on 1,876 frontline employees who took The Breakroom Quiz

72nd of 122 rated grocery stores

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 206064
Address: USA-MD-Woodbine-705 Lisbon Center Drive
Store Code: Store 02611 Front End (7234929)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned\

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