ZipRecruiter

Log In

1

Chat Representative Jobs in Silver Spring, MD (NOW HIRING)

AHU Technologies Inc

Customer Service Rep

Washington, DC

$18 - $24.50/hr

Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM ... chat, or in-person in a timely and professional manner. · Assist customers with product ...

Business Integra

Customer Service Representative

Lanham, MD · On-site

$16 - $21.75/hr

This role focuses on delivering an exceptional customer experience to Federal Government customers by providing effective support through phone, email, and live chat. The CSR will be cross-trained in ...

Business Integra

Customer Service Representative

Lanham, MD

$16 - $21.75/hr

This role focuses on delivering an exceptional customer experience to Federal Government customers by providing effective support through phone, email, and live chat. The CSR will be cross-trained in ...

next page

Showing results 1-20

People also search for

All JobsChat Representative JobsChat Representative Jobs in Silver Spring, MD

Chat Representative information

See Silver Spring, MD salary details

$11

$21

$35

How much do chat representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for chat representative in Silver Spring, MD is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.80 per hour, depending on experience, location, and employer.

What Does a Chat Representative Do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a Chat Representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by Chat Representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What are Chat Representatives?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Silver Spring, MD? The most popular types of Chat Representative jobs in Silver Spring, MD are:
What are popular job titles related to Chat Representative jobs in Silver Spring, MD? For Chat Representative jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Silver Spring, MD look for? The top searched job categories for Chat Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Chat Representative jobs? Cities near Silver Spring, MD with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Silver Spring, MD as of May 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 50% Physical, 2% Hybrid, and 48% Remote job distribution, with an average salary of $45,464 per year, or $21.9 per hour.
Customer Care Representative

Customer Care Representative

AdNet AccountNet, Inc.

Baltimore, MD • On-site, Remote

$16/hr

Full-time

Posted 10 days ago

Job description

About Us:
AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE-owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services.
We are seeking Customer Care Representatives. To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations. In this role, your goal should always be to deliver the best customer service experience possible, keeping our clients happy. Applicants MUST reside and be authorized to work in the continental United States.
As a Customer Service Representative, team members perform in a variety of areas focused on delivering customer experience within our clients' commercial energy business. Responsibilities include inbound and outbound support for applicants and program participants across a broad portfolio via phone, online chat, and email. We provide customer and client support through a specialized energy efficiency team using call center technology, web chat, and established business processes within a paperless environment. Team members are trained, customer-oriented professionals who continue building their knowledge within energy-efficiency customer support.
Work Schedule:
  • 8:00 AM - 5:00 PM EST
  • 9:00 AM - 6:00 PM EST

Responsibilities:
  • Conduct non-scripted customer interactions via phone, email, and chat.
  • Topics include rebate status, scheduling, submittal procedures, and program guidelines.
  • Perform professional outreach.
  • Review and assist customers with energy application inquiries and program questions.
  • Complete other administrative duties as assigned.

Minimum Qualifications:
  • High school diploma.
  • 2+ years of professional work experience.
  • 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite.
  • Must be able to successfully pass a background check with drug screening.

Preferred Qualifications:
  • Previous sales or customer service experience.
  • Computer skills, including accurate and efficient data entry and database navigation.
  • Strong written and verbal communication skills.
  • Ability to maintain high energy levels and a positive attitude while working with team members, customers, and program participants.
  • Experience working with program participants, such as homeowners and contractors, to troubleshoot application requirements.
  • Ability to identify, define, and resolve problems promptly; gather and analyze information; and develop alternative solutions.
  • Ability to work independently and collaboratively.
  • Strong organizational and analytical skills.
  • Typing speed of 45-50 words per minute preferred.
  • Ability to work in a fast-paced, high-pressure environment
  • Professional interpersonal skills, including courtesy and cooperation.
  • Ability to manage multiple priorities and work limited overtime as necessary.
  • Ability to sit for prolonged periods in a distraction-free environment.
  • Demonstrated pride in making a positive difference for program participants.
  • Ability and desire to quickly learn about the energy business.

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.

Apply