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Remote Chat Support Assistant Jobs in Silver Spring, MD

Addison Group

Attorney Support Assistant

Washington, DC · Remote

$90K - $110K/yr

Attorney Support Assistant Industry: Legal Services Location (city, state): Washington, DC ... Hybrid schedule, Monday through Thursday onsite with remote work Fridays. Standard hours are 9:00 ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Your message will be routed to the appropriate recruiter who will assist you. Please note, this ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Interacting with customers (and potentially internal users) via phone, email, chat, or video ... Your message will be routed to the appropriate recruiter who will assist you. Please note, this ...

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All JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Silver Spring, MD

Remote Chat Support Assistant information

See Silver Spring, MD salary details

$12

$19

$27

How much do remote chat support assistant jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote chat support assistant in Silver Spring, MD is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.11 per hour, depending on experience, location, and employer.

How do I become a virtual chat agent?

To become a remote chat support assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company tools and protocols.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. They typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

How to make $1000 a week remote?

A Remote Chat Support Assistant can earn $1000 a week by working multiple shifts, providing high-quality customer service, and gaining experience to increase pay rates. Building skills in communication, problem-solving, and using support tools can help improve earning potential. Consistent performance and working for reputable companies are key factors in reaching this income level.

What are Remote Chat Support Assistants?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How can I make 2000 a week working from home?

A Remote Chat Support Assistant can potentially earn $2000 a week by working full-time hours, providing high-quality customer service, and gaining experience or specialized skills. Increasing earnings may involve handling multiple clients, working for companies that pay higher rates, or taking on additional shifts. Certifications in customer service or communication tools can also improve earning potential.

How does a Remote Chat Support Assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Silver Spring, MD? The most popular types of Remote Chat Support jobs in Silver Spring, MD are:
What are popular job titles related to Remote Chat Support Assistant jobs in Silver Spring, MD? For Remote Chat Support Assistant jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Silver Spring, MD look for? The top searched job categories for Remote Chat Support Assistant jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Chat Support Assistant jobs? Cities near Silver Spring, MD with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Silver Spring, MD as of June 2026, with employment types broken down into 82% Full Time, 7% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,977 per year, or $19.2 per hour.
Attorney Support Assistant

Attorney Support Assistant

Addison Group

Washington, DC • Remote

$90K - $110K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Job Title:

Attorney Support Assistant

Industry:

Legal Services

Location (city, state):

Washington, DC

Assignment Type:

Direct Hire

Pay:

$90,000 - $110,000 annually (depending on experience)

Work Schedule:

Hybrid schedule, Monday through Thursday onsite with remote work Fridays. Standard hours are 9:00 AM - 5:00 PM with overtime eligibility upon approval.

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a highly respected global professional services organization seeking an experienced Attorney Support Assistant to join its fast-paced Washington, DC office. This team operates in a collaborative, high-performance environment supporting attorneys and clients with advanced administrative and operational support.

Job Description:

The Attorney Support Assistant will provide comprehensive administrative and legal support to multiple attorneys in a dynamic, client-facing environment. The ideal candidate will thrive in a fast-paced setting, demonstrate exceptional organizational skills, and confidently manage competing priorities while maintaining professionalism and confidentiality.

Key Responsibilities:

  • Manage complex calendars, scheduling, and meeting coordination for attorneys and internal stakeholders
  • Coordinate domestic and international travel arrangements and related logistics
  • Handle frequent communication with clients and business contacts in a polished and professional manner
  • Prepare, revise, proofread, and format legal and business documents, presentations, and spreadsheets
  • Process attorney time entry, billing support, and expense-related tasks
  • Assist with opening new matters, engagement documentation, and matter tracking processes
  • Monitor deadlines, follow up on outstanding action items, and help keep projects moving forward
  • Maintain organized electronic and physical filing systems
  • Conduct online research and administrative support projects as needed
  • Collaborate effectively across teams while managing multiple priorities under tight deadlines

Qualifications:

  • 5+ years of experience supporting attorneys or executives within a law firm or professional services environment
  • Previous experience supporting multiple attorneys simultaneously preferred
  • Strong background in calendar management, travel coordination, billing, and client interaction
  • Experience with legal billing and time entry systems such as InTapp and Elite 3E preferred
  • Advanced proficiency in Microsoft Word, Excel, and PowerPoint
  • Excellent communication, organizational, and multitasking skills
  • Ability to exercise discretion and maintain confidentiality in sensitive matters
  • Proven ability to work independently while remaining highly responsive in a team-oriented environment
  • Bachelor’s degree preferred

Additional Details:

  • Ideal candidates will have prior experience working within an AmLaw 100 or similarly fast-paced professional services environment
  • Team consists of 13 support professionals within the DC office
  • Candidates should be comfortable working with strong personalities and proactively following up with stakeholders to ensure deadlines and deliverables are met
  • Interview process includes virtual and onsite meetings with leadership and operational stakeholders
  • Desired start date is mid-June
  • Competitive compensation package includes bonus eligibility, paid overtime, generous PTO, and comprehensive benefits

Perks:

  • Hybrid work schedule with remote Fridays
  • Paid overtime opportunities
  • Collaborative, high-performing team environment
  • Strong benefits package including bonus potential
  • Opportunity to work closely with senior legal professionals in a prestigious organization

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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