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Remote Live Chat Operator Jobs in Silver Spring, MD

Addison Group

Member Care Associate

Washington, DC · Remote

$20 - $24/hr

Remote, local to DC, Maryland, Virginia market Assignment Type: Contract (Through October) Pay: $20 ... Respond to member inquiries through phone, email, and live chat in a timely and professional manner ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Strong knowledge of operating systems (Windows, macOS), networking concepts, and remote support ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

XACT

Customer Service Specialist - MD

Baltimore, MD · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... live chat with product selection, order questions, and everything in between ● Use active ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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Remote Live Chat Operator information

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$6

$24

$55

How much do remote live chat operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote live chat operator in Silver Spring, MD is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $27.78 per hour, depending on experience, location, and employer.

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What are popular job titles related to Remote Live Chat Operator jobs in Silver Spring, MD?

For Remote Live Chat Operator jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Operator jobs in Silver Spring, MD look for?

The top searched job categories for Remote Live Chat Operator jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Live Chat Operator jobs?

Cities near Silver Spring, MD with the most Remote Live Chat Operator job openings:

Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in Silver Spring, MD as of August 2026, with employment types broken down into 21% Internship, and 79% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,397 per year, or $24.2 per hour.

Conversational AI/ Chatbot Developer (Remote)

Diverse Agile Solutions

Adelphi, MD • Remote

$85K - $90K/yr

Full-time

Posted 3 days ago

New

Job description

Conversational AI / Chatbot Developer

Diverse Agile Solutions, LLC (DAS) is seeking an experienced Conversational AI / Chatbot Developer to support an enterprise client and help design, develop, integrate, and optimize next-generation conversational AI experiences.

This is an exciting opportunity for a developer who enjoys working at the intersection of traditional conversational AI, Generative AI, and autonomous AI agents. The ideal candidate will have strong Microsoft Azure conversational technology experience and be comfortable integrating AI solutions with enterprise platforms such as Salesforce and PeopleSoft.

What You'll Do
  • Design, develop, test, deploy, and maintain enterprise chatbots, virtual assistants, and AI agents.
  • Develop and maintain conversational applications using Azure Bot Framework SDK v4.
  • Build conversational workflows using Waterfall Dialogs, custom middleware, and state management.
  • Help modernize existing chatbot capabilities using Azure AI Foundry, Microsoft Copilot Studio, and Microsoft Agents 365 / Microsoft 365 Agents SDK technologies.
  • Integrate conversational applications with enterprise systems using MuleSoft, REST APIs, Salesforce, and PeopleSoft.
  • Develop Salesforce Live Chat and Case Management integrations for human-agent escalation and automated case routing.
  • Build rich conversational experiences using Adaptive Cards across web, mobile, and messaging channels.
  • Integrate Azure Conversational Language Understanding (CLU) with Azure OpenAI/GPT to support intent recognition, routing, fallback handling, and contextual responses.
  • Develop and optimize RAG and LLM-based solutions.
  • Monitor conversation logs, intent accuracy, containment rates, and other performance metrics to continuously improve the user experience.
  • Use tools such as Azure Application Insights and Power BI to analyze conversational performance.
  • Work with Product Managers, UX Designers, developers, and business stakeholders to translate business requirements into effective conversational experiences.
  • Participate in Agile development, testing, code reviews, and CI/CD activities.
Required Qualifications
  • 3+ years of software development experience with a focus on Conversational AI, NLP/NLU, chatbots, or LLM/AI agent development.
  • Hands-on experience with Azure Bot Framework SDK v4.
  • Experience with Waterfall Dialogs, custom middleware, and conversation state management.
  • Strong programming experience with C# and .NET.
  • Experience with JavaScript, HTML, and CSS.
  • Experience with Azure OpenAI and/or Generative AI technologies.
  • Experience with Azure CLU or other NLU technologies.
  • Experience integrating enterprise applications through REST APIs and/or MuleSoft.
  • Experience with Salesforce and/or PeopleSoft integrations.
  • Strong understanding of conversational design, APIs, enterprise integration, and cloud-based application development.
  • Excellent communication skills and ability to work effectively with technical and non-technical stakeholders.
Preferred Qualifications
  • Experience with Azure AI Foundry.
  • Experience with Microsoft Copilot Studio.
  • Experience with Microsoft Agents 365 / Microsoft 365 Agents SDK.
  • Experience developing Adaptive Cards.
  • Salesforce Live Chat and Case Management integration experience.
  • Experience with Azure Cosmos DB for conversation state and user context.
  • Experience with Azure Application Insights and Power BI.
  • Experience developing RAG/LLM orchestration solutions.
  • Experience building or maintaining CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools.
  • Experience working in higher education or other complex enterprise environments.
  • Experience with agentic AI and autonomous AI architectures.
Why Join DAS?

At Diverse Agile Solutions, you'll work on challenging technology initiatives involving Artificial Intelligence, Cloud, DevSecOps, Cybersecurity, Agile Transformation, and Enterprise IT modernization.

We are a growing technology services company that values technical excellence, collaboration, accountability, and professional growth.

Position Details

Position: Conversational AI / Chatbot Developer
Company: Diverse Agile Solutions, LLC
Employment Type: Contract
Work Arrangement: [Remote potential depending on candidate]
Location: Adelphi, MD
Duration: Initially 6 month with possible extension
Compensation: $85,000 - $90,000

How to Apply

If you're an experienced Conversational AI developer who is excited about combining Azure, Generative AI, enterprise integrations, and next-generation AI agents, we'd like to hear from you.