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Overnight Remote Chat Support Jobs in Silver Spring, MD

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users through troubleshooting steps and solutions, often using remote support tools. • System ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Interacting with customers (and potentially internal users) via phone, email, chat, or video ...

HopeLink Behavioral Health

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

... online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week. WHAT WE OFFER ... Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis ...

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Proofpoint

Staff Product Support Engineer

Washington, DC · On-site +1

$214K/yr

... chat and resolve technical support issues in this product area. This may include installing ... Responding to technical support ticket and providing remote support to customers * Working with ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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All JobsChat Support JobsOvernight Remote Chat Support JobsOvernight Remote Chat Support Jobs in Silver Spring, MD

Overnight Remote Chat Support information

See Silver Spring, MD salary details

$14

$26

$46

How much do overnight remote chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for overnight remote chat support in Silver Spring, MD is $26.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.

What are some common challenges faced by overnight remote chat support agents, and how can they be managed?

Overnight Remote Chat Support agents often encounter challenges such as handling high volumes of customer inquiries with limited escalation options, managing fatigue due to atypical working hours, and maintaining clear communication despite the absence of face-to-face interaction. To manage these challenges, it's important to develop effective time management skills, take scheduled breaks to stay alert, and utilize internal knowledge bases to resolve issues efficiently. Building strong communication habits and staying connected with team leads or colleagues through digital channels can also help ensure a supportive and productive work environment.

What are the key skills and qualifications needed to thrive as an overnight remote chat support agent?

To thrive as an Overnight Remote Chat Support agent, you need strong written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, help desk software (like Zendesk or Intercom), and CRM systems is typically required. Outstanding problem-solving, patience, and the ability to work independently during off-hours are essential soft skills. These abilities ensure timely, accurate support and customer satisfaction, even during non-traditional hours when resources may be limited.

What is an overnight remote chat support?

Overnight Remote Chat Support jobs involve assisting customers or clients via online chat platforms during nighttime hours. These roles typically require strong written communication skills, the ability to troubleshoot issues, and a reliable internet connection. Employees work remotely, often from home, addressing customer inquiries, resolving problems, and providing information outside of regular business hours. This schedule is ideal for night owls or those needing flexibility. Some positions may require previous customer service experience, but many companies offer on-the-job training.

What is the difference between Overnight Remote Chat Support vs Customer Service Representative?

AspectOvernight Remote Chat SupportCustomer Service Representative
Work HoursPrimarily overnight shifts, 100% remoteDaytime or flexible hours, often in-office or remote
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredCustomer service experience often preferred, sometimes certifications

Overnight Remote Chat Support focuses on online chat assistance during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives handle a broader range of interactions, including phone and in-person support, often during daytime hours. Both roles serve customer needs but differ mainly in work hours, environment, and communication methods.

What are the most commonly searched types of Remote Chat Support jobs in Silver Spring, MD?

The most popular types of Remote Chat Support jobs in Silver Spring, MD are:

What are popular job titles related to Overnight Remote Chat Support jobs in Silver Spring, MD?

For Overnight Remote Chat Support jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Chat Support jobs in Silver Spring, MD look for?

The top searched job categories for Overnight Remote Chat Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Overnight Remote Chat Support jobs?

Cities near Silver Spring, MD with the most Overnight Remote Chat Support job openings:

Overnight Remote Chat Support jobs near you
Infographic showing various Overnight Remote Chat Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 78% Full Time, 13% Part Time, 2% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,009 per year, or $26.9 per hour.

Tier 2 APR After Hours Support

OBXtek Inc.

Washington, DC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Responsibilities

OBXtek is staffing a Tier 2 After Hours Technical Support function for the United States Department of Agriculture (USDA) Client Experience Center (CEC). The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal supervision.

Work Schedule & Remote Requirements

This is a fully remote, after-hours position. After Hours staff will have a schedule made up of one or two shifts.

Shifts:

  • Evening shift: 4:30 PM - 1:00 AM.
  • Overnight shift: 12:00 AM - 8:30 AM.
  • Day shift: 8:00 AM - 4:30 PM.

Schedules:

  • Schedule 1: 5 overnight shifts
  • Schedule 2: Saturday and Sunday day shifts and 3 evening shifts
  • Schedule 3: 2 overnight shifts and 3 evening shifts

 

Assignments:

  • Assigned shifts will remain as static as possible. But shifts may be adjusted for operational purposes. The team provides coverage seven days every week.
  • Staff will work on Federal holidays that fall within the scheduled work shift.
  • Availability to work the assigned schedule.

Additional Requirements:

  • Reliable high-speed internet connection and a secure, distraction-free home workspace are required.
  • Ability to work independently with minimal supervision during evening, overnight, and weekend periods.
  • Government-furnished equipment must be maintained and secured in accordance with USDA policy.

 

Responsibilities

Incident Response & Resolution

  • Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.
  • Diagnose, troubleshoot and resolve issues related to VPN connectivity, Azure Virtual Desktop, password resets, and USDA-approved desktop software.
  • Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.

Technical Support & Troubleshooting

  • Provide remote support for hardware and software issues.
  • Perform software installations, remote reimaging, and configuration of USDA-standard systems.
  • Support operating system upgrades, patch management, and deployments.
  • Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).
  • Resolve issues with printers, peripherals, and network connectivity.

 

Account & Asset Management

  • Assist with user account provisioning, password resets, and WHfB support.
  • Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.
  • Maintain inventory accuracy through asset and configuration management practices.

 

Customer Service & Communication

  • Deliver high-quality support via phone, email, chat, and remote-access tools.
  • Communicate technical solutions clearly to non-technical customers.
  • Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.

 

Flexible & Adaptive Support

  • Respond to fluctuating ticket volumes and assist with special IT projects.
  • Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.
  • Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.

 

Additional Duties

  • Remotely diagnose and resolve PC and network hardware/software issues,
  • Coordinate local hands-on support or device shipment when physical repair is required.
  • Provide advanced support for Microsoft Outlook, Teams, and Office 365.
  • Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.
  • Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).
  • Offer end-user training on Microsoft Office 365 and SharePoint Online.

is staffing for a Tier 2 Advanced Problem Resolution (APR) IT Support Specialist. This role serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects.

Key Responsibilities:

Incident Response & Resolution

  • Respond to escalated tickets from Tier 1 via the Remedy ticketing system.
  • Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.
  • Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.

Technical Support & Troubleshooting

  • While onsite, provide deskside and remote support for hardware/software issues.
  • Perform software installations, reimaging, and configuration of USDA-standard systems.
  • Support operating system upgrades, patch management, and deployments.
  • Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).
  • Resolve issues with printers, peripherals, and network connectivity.

Account & Asset Management

  • Assist with user account provisioning, password resets, and WHfB support.
  • Manage deployment and tracking of loaner devices and other hardware assets.
  • Maintain inventory accuracy through asset and configuration management practices.

Customer Service & Communication

  • Deliver high-quality support via phone, email, remote tools, and in-person at USDA walk-in facility or deskside.
  • Communicate technical solutions clearly to non-technical customers.
  • Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.

Flexible & Adaptive Support

  • Respond to fluctuating ticket volumes and assist with special IT projects.
  • Maintain availability during core business hours to ensure consistent coverage.
  • Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.

Advanced Problem Resolution (APR) Duties

  • Perform root cause analysis (RCA) and document findings
  • Troubleshoot using logs, system tools, and configuration analysis as needed
  • Identify patters in recurring incidents and recommend corrective actions
  • Determine when escalation to Tier 3 is required

Additional Duties

  • Provide support for over 11,000 USDA employees.
  • Generate weekly and monthly reports with data and trend analysis.
  • Train, coach, and mentor Tier 1 service desk agents through ticket audits.
  • Analyze customer feedback and develop strategies for service improvement.
  • Maintain and repair PCs and network hardware/software.
  • Provide advanced support for Microsoft Outlook, Teams, and Office 365.
  • Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.
  • Conduct PC refresh and migration (e.g., Windows 10 to Windows 11).
  • Offer end-user training on Microsoft Office 365 and SharePoint Online.
Qualifications

Basic Qualifications

  • Associate's degree in Information Technology or a related field; if no Associate's degree in Information Technology or related field, one additional year of relevant technical support is required.
  • 2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.
  • 1 year of experience with VPN, networking, and OS upgrades.
  • 1 year of experience in account management, remote imaging, and software deployment.
  • 1 year of experience with telecommunications systems (VTC, VoIP, WITS).
  • 1 year of experience with asset/configuration management.
  • US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.

Preferred Qualifications

  • 3 years of relevant technical support or help desk experience
  • Prior experience in federal IT environments, especially USDA.
  • Proficiency with Remedy or similar ticketing systems.
  • Experience supporting printers, peripherals, and networking hardware.
  • Advanced troubleshooting for Microsoft Teams and Outlook.
  • Familiarity with Active Directory and domain-level user rights administration.
  • Excellent customer service and communication skills.
  • ITIL Foundation (v4) certification desired but not required.
  • Relevant industry certifications are a plus (e.g., CompTIA A+, Network+, or Security+; HDI Support Center Analyst; Microsoft 365 Certified).
  • Must have the ability to obtain and maintain a favorable Public Trust background status.
Security ClearancePublic TrustCompany Information

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is Our People...Our Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education.

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.

OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMC Level-2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.*MON

Employment Type: FULL_TIME

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