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Remote Chat Support Intern Jobs in Silver Spring, MD

DLH

Help Desk Support Intern (Job 1369)

Bethesda, MD · Remote

$18/hr

Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports ...

iTech AG

Technical Intern (362)

Arlington, VA · On-site

$17.25 - $22.25/hr

Support the prototyping, testing, and documentation of internal AI tools and agents, including ... summarizers, chat assistants, and workflow automations. * Draft, refine, and maintain prompt ...

Anera

Writing Intern

Washington, DC · Remote

$17.50/hr

The Writing Intern will provide administrative support to the communications team (and other ... Supporting original research by finding sources and secondary materials Expectations: * Remote ...

iTech AG

Technical Intern (361)

Arlington, VA · On-site

$17.25 - $23/hr

Support the prototyping and testing of internal AI tools and agents (e.g., document summarizers ... chat assistants, workflow automations), documenting functionality, gaps, and improvement ...

Clera

B2C Marketing (part-time) Intern

Washington, DC · Remote

$15.25 - $20.50/hr

Support paid social campaigns on Meta, TikTok, and other B2C channels * Analyze user acquisition ... Flexible remote work from anywhere in the US * Direct mentorship from the founding team * Real ...

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How much do remote chat support intern jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote chat support intern in Silver Spring, MD is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Support Interns and how can they be managed?

Remote Chat Support Interns often encounter challenges such as managing multiple chat conversations simultaneously, maintaining clear communication without visual cues, and handling difficult customer interactions. To overcome these, it's crucial to develop strong multitasking skills, use canned responses effectively for efficiency, and practice empathy and patience in all communications. Regular feedback from supervisors and collaborating with experienced team members can also help interns quickly adapt and grow in the role.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Intern, and why are they important?

To thrive as a Remote Chat Support Intern, you need excellent written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and helpdesk software is often required. Strong problem-solving abilities, patience, and a customer-focused attitude are essential soft skills for this role. These skills ensure efficient, accurate, and positive customer interactions, which are critical for maintaining client satisfaction and company reputation.

What is a Remote Chat Support Intern?

A Remote Chat Support Intern is an entry-level position where individuals provide customer service and assistance through online chat platforms. Interns typically respond to customer inquiries, help resolve issues, and provide information about products or services—all from a remote location. This role helps interns develop communication, problem-solving, and technical skills while gaining experience in a customer support environment. It’s often a paid or unpaid internship that serves as a stepping stone to more advanced roles in customer service or related fields.
What are the most commonly searched types of Remote Chat Support jobs in Silver Spring, MD? The most popular types of Remote Chat Support jobs in Silver Spring, MD are:
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Remote Chat Support Intern jobs near you

Help Desk Support Intern (Job 1369)

DLH

Bethesda, MD • Remote

$18/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that "Your Mission is Our Passion," DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports the Service Desk Manager, and maintains strong communication and collaboration with users and team members. 

Responsibilities

  • Provide responsive support for walk-in customers and ad-hoc desk-side support as required, configuring phones and tablets for remote use.
  • Follow relevant procedures to resolve incidents and fulfill requests within agreed-upon service level agreements ( SLAs).
  • Assist DIR SD Manager as needed
  • Establish productive working relationships and maintain effective communications with teammates and users.

Qualifications

  • Must have completed 60+ credits or have an Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications.
  • Must have a cumulative GPA of 2.5 or above.
  • Must be enrolled in a FULL-TIME accredited undergraduate university.
  • One year of general experience.
  • Ability to obtain a Public Trust Clearance

Desired Qualifications

  • Exceptional customer service
  • Hands-on experience with the installation, configuration, and use of a wide range of COT S (Commercial-Off-The-Shelf) desktop software and hardware in a networked environment running Windows, Mac, and/or Linux OS.
  • Experience with enterprise-level ticketing systems such as ServiceNow and Remedy.
  • Experience with iOS/Android

Basic Compensation: $18.00 per hour

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

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