Remote Chat Support Intern Jobs in Rosedale, MD (NOW HIRING)

Resp & Qualifications

PURPOSE:

The intern position resides within the Payment Integrity Department. This team is responsible for supporting the clinical editing Pre-Pay process with ongoing process improvement support. Inter will be participating in project workstreams supporting Cost of Care initiatives. Ideal candidates must have knowledge of business administration.  An interest in healthcare, business administration, project management, and strong written and verbal communication skills are essential.  

CareFirst runs a year-round internship program.  The ideal candidate is someone who can commit to work throughout the year part-time up to 15-20 hours in the Spring/Fall AND full-time 40 hours in the Summer. This is a remote position with an anticipated start date in October 2026. 

ESSENTIAL FUNCTIONS:

• Assisting and executing tasks associated with the delivery of organizations initiatives.
• Creation of workflows and SOPs.
• Reporting out metrics related to the Pre-Pay clinical editing process.
• Develop and execute communications to internal and external project stakeholders.
• Attend meetings, record outcomes for key action items and follow-ups.
• Identify proactive opportunities for deploying creative communications strategies.
• Maintain internal and external stakeholder information repository (i.e. SharePoint, Salesforce Communities.

QUALIFICATIONS:

Education Level/Experience: This position requires an individual working towards at least a Bachelor's degree from an accredited College or University.  Junior or Senior Undergraduate student targeting majors in Business Administration, Project Management or Management related degree with a cumulative GPA of 3.25 or above.

Knowledge Skills Abilities (KSA's)

• Strong proficiency in Microsoft Office applications (particularly Word, PowerPoint and Excel) and online, internet/intranet tools and search engine.
• Excellent written and verbal communication skills including assisting with reports, manuals and written documentation.
• Excellent interpersonal skills and the ability to build effective working relationships with internal staff and external clients.
• Strong attention to detail, strong analytical, problem solving and organizational skills.
• Must be able to work independently, as well as working with a team, to accomplish assigned tasks.
• Demonstrated skills with various computer applications/software, particularly those related to the development of documents, web pages, and presentations.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: 19,760 - 26,000

Salary Range Disclaimer

The hire range posted is an annual rate. All intern positions will be paid hourly.

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-NW1