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Remote Customer Support Jobs in Silver Spring, MD

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Waldorf, MD · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Fairfax, VA · Remote

$15.75 - $21.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Reston, VA · Remote

$16.25 - $21.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Ellicott City, MD · Remote

$15.50 - $20.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Baltimore, MD · Remote

$15.50 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

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All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Silver Spring, MD

Remote Customer Support information

See Silver Spring, MD salary details

$11

$23

$59

How much do remote customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer support in Silver Spring, MD is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $27.36 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Silver Spring, MD?

The most popular types of Customer Support jobs in Silver Spring, MD are:

What are popular job titles related to Remote Customer Support jobs in Silver Spring, MD?

For Remote Customer Support jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Silver Spring, MD look for?

The top searched job categories for Remote Customer Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Customer Support jobs?

Cities near Silver Spring, MD with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 24% In-person, and 76% Remote job distribution, with an average salary of $49,824 per year, or $24 per hour.

Remote CRM Application Support Engineer

Veredus - DC

Washington, DC • Remote

$55/hr

Full-time

Re-posted yesterday

Job description

Company Description


Non-Profit

Remote CRM Application Support Engineer

Remote - 1st week at client site then remote - can be full time or part time

Duration: 2-3 months 

$55/hr 

Our client is transitioning from Eloqua to ExactTarget (email marketing systems). They need someone that can build custom code and queries to build out their ExactTarget system. This person would work with marketing team to use their knowledge of SQL and AMPscript in the building of queries, programs, filters, scripts, triggered sends, etc. in Salesforce Marketing Cloud.


Requirements: 

- AMPScript experience

- SQL, HTML, CSS, JavaScript, Adobe Suite

- In-depth knowledge of ExactTarget email system

- *If you don't have AMPScript, will consider other scripting experience that can do this. Other possible tools: Constant Contact, MailChimp, Microsoft Dynamics, Salesforce, etc. 



Additional Information

Veredus, A Hays Company is the leader in IT staffing and recruitment. With our local market knowledge and global reach, we better understand your specific needs and find you the perfect person or position. Our recruiting experts provide you a personal service to make the right match to help your or your business grow and succeed. 

We specialize in 22 functional areas of IT, in 20 industry sectors across 30 states, to provide you an expert service. 

We are an award winning company with total commitment to quality, integrity, and first class service. That's what makes us the trusted partner you can count on. 

For more information visit www.vereduscorp.com or www.hays-us.com

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